background image

Appendix D.  Troubleshooting Flowchart 

Can’t connect, Network light is solid... 

Check signal strength (should 

be between -51 (strong) and 

-91 (weak). 

Static or Dynamic IP? 

Check dynamic DNS entered 

correctly. 

Connect with AceManager: 

Status: NetworkState=NetworkReady? 

Note IP and try this IP in LoggerNet: 

If this works, the Dynamic setup is 

incorrect. 

May have been assigned IP 

behind Verizon’s firewall — 

do you have a mobile 

terminated IP? 

Weak signals are more affected 

by RF noise.  This may prevent 

making a strong enough 

connection to send/receive data. 

Verify IP entered correctly. 

Preceding zeros are not entered 

in LoggerNet or PC400. 

Check with Verizon 

billing

 

department — need an IP 

that is NOT in the general IP 

pool.  Without this, can only 
have datalogger 

send

 data. 

Go to Dynamic setup 

in manual. 

Weak 

Static 

Incorrect 

No or don’t know 

Strong

Dynamic

Yes

Correct

Yes — continued on next page

 

 

 

D-2 

Summary of Contents for RavenXTV CDMA

Page 1: ...RavenXTV CDMA Sierra Wireless Cellular Modem Revision 5 13 C o p y r i g h t 2 0 0 6 2 0 1 3 C a m p b e l l S c i e n t i f i c I n c...

Page 2: ......

Page 3: ...emoving reinstalling and shipping defective products to Campbell Campbell will return such products by surface carrier prepaid within the continental United States of America To all other locations Ca...

Page 4: ...ng container Campbell Scientific s shipping address is CAMPBELL SCIENTIFIC INC RMA _____ 815 West 1800 North Logan Utah 84321 1784 For all returns the customer must fill out a Statement of Product Cle...

Page 5: ...dem Connections Using PN 18663 Null Modem Cable 6 4 3 2 Modem Connections Using the SC105 7 4 3 3 Modem Connections Using the SC932A 8 4 4 Power Considerations 9 4 5 Automatic Provisioning Activation...

Page 6: ...4 1 Antennas for use with the Raven modems 5 4 2 Connections using PN 18663 Null Modem Cable 6 4 3 Connections using the SC105 7 4 4 Connections using the SC932A 8 7 1 Device Port configuration 21 7 2...

Page 7: ...to have basis A dynamic IP address is used with a service such as IP Manager Section 5 1 Configuring the Raven for Dynamic IP to translate a domain name to a dynamic IP address so that the Raven can b...

Page 8: ...O Rev A CDMA IS 95 Bands 800 MHz Cellular 1900 MHz PCS Transmit Frequency 1850 to 1910 MHz and 824 to 849 MHz Transmit Power 1 0 W for 1900 MHz 0 8 W for 850 MHz Receiver Frequency 1930 to 1990 MHz an...

Page 9: ...uration Utility Settings should be CS I O Mode SDC Address 7 RS 232 Mode Modem Baud Rate 115 2K or 9600 baud depending on datalogger model 8 data bits 1 stop bit no parity If connecting to RS 232 port...

Page 10: ...er o The 14454 9dBd Yagi Antenna is a higher gain antenna that should be aimed at the service provider s antenna The 14454 is a 800 MHz antenna and bracket u bolt assembly for attaching the antenna to...

Page 11: ...eless Cellular Modem PN 20679 Omni Directional Antenna PN 18285 1 dBd Omni Directional Antenna PN 14454 9dBd Directional Yagi Antenna PN 21831 Half Wave Dipole Whip Antenna FIGURE 4 1 Antennas for use...

Page 12: ...ctions 4 3 1 Modem Connections Using PN 18663 Null Modem Cable PN 18663 Null Modem Cable is used to connect the modem to the CR23X CR3000 CR800 CR2XX CR1000 or CR5000 RS 232 port not compatible with t...

Page 13: ...operating system The SC105 interface is used to connect the modem to a datalogger s CS I O port and is recommended for dataloggers with the PakBus operating system Wiring Red 12V or switched 12V Black...

Page 14: ...port and is recommended for dataloggers with the mixed array operating system e g the CR10X The SC932A interface is used to connect the modem to the CS I O port and is recommended for dataloggers wit...

Page 15: ...OTE One of the special features of your RavenXTV is the ability to activate itself automatically When you first power on the RavenXTV it will check to see if it has been activated with account data If...

Page 16: ...RavenXTV The Reset button on the left side of the RavenXTV has two functions If it is quickly depressed and released the modem will simply power cycle the internal hardware If however the reset is de...

Page 17: ...plate files from CSI s website www campbellsci com downloads are used to configure the RavenXTV modem to function as a serial server or in Point to Point protocol PPP Template files for the RavenXTV D...

Page 18: ...ng screen Click the Connect icon in the Configuration Panel to open the connection options dialogue box Select PPP and choose the COM port the modem is connected to Do not change the Password the defa...

Page 19: ...he Miscellaneous and Serial settings after the template file has been loaded Change AT Verbose Mode to Numeric for use with CR10 X CR510 and CR23X dataloggers Click the Write icon to save the changes...

Page 20: ...d domain name so you can contact your Raven by name as if it had a static IP If the Raven is configured for Dynamic IP when the Raven first connects to the Internet it sends an IP change notification...

Page 21: ...to 255 minutes Restrictions for modem name Must begin with a letter or number Can include a hyphen Cannot contain spaces Must be no longer than 20 characters total Click the Write icon to save the cha...

Page 22: ...in the Internet IP Address e g 070 218 074 247 is entered as 70 218 74 247 Follow the IP address with 3001 which is the port number set by the template file For modems configured as PPP the port numbe...

Page 23: ...er the Device Map has been configured test the cellular connection using the Connect screen as shown below Click on the appropriate station then click the Connect button to initiate a call to the data...

Page 24: ...twork light Network indicates a successful connection to the cellular network with an IP Address given and a channel acquired c Make sure the modem has sufficient power d Check the signal strength usi...

Page 25: ...Appendix B Configuring the Raven Modem for PPP then you may have to check the Use SOS Mode box b From the Status group make sure the Network State is Network Ready and note the Network IP address Thi...

Page 26: ...the RavenXTV when the modem is configured for 115200 baud baud rate is set by the template file Baud rate of the SC105 must match the baud rate in the modem which has to be supported by the datalogger...

Page 27: ...Port configuration b Try adding a few seconds to the extra response time on the IP Port in LoggerNet you should not need more than 5 seconds c If you are trying to communicate to a PakBus datalogger i...

Page 28: ...pare the current values with the previous values If the values are the same the modem is not attempting to make a connection with the datalogger Check that the ravencdma_XXX xml template file has been...

Page 29: ...ellsci com downloads The procedure for sending the template files is described in Section 5 Using AceManager to Program the Modem When the template files are not available AceManager can be used to ch...

Page 30: ...For a CR10X 9600 8N1 and for a CR1000 115200 8N1 Q Serial Port Flow Control This should be set to None V AT Verbose Mode Set this to Verbose for CR800 CR1000 CR3000 Numeric for CR10 X CR510 CR23X D D...

Page 31: ...for HTTP 23 for Telnet and 21 for FTP These ports can be disabled in the datalogger s configuration After the RS 232 port on the modem has been configured as PPP use AceManager with a TCP or UDP conn...

Page 32: ...Appendix B Configuring the Raven Modem for PPP MD 02 PPP B 2...

Page 33: ...he Device Configuration Utility configure the following setting on the PPP tab Config Port Used RS 232 IP Address 0 0 0 0 Modem Dial String PPP Modem Dial Response CONNECT User Name and Password are b...

Page 34: ...t the Network Services tab The PakBus TCP Service Port default is 6785 This is the Port number that will follow the IP address for LoggerNet to communicate with the datalogger Using the Device Configu...

Page 35: ...Appendix B Configuring the Raven Modem for PPP LoggerNet Settings Enter the IP address of the Raven and the PakBus TCP Service Port number of the datalogger e g 6785 as explained above B 5...

Page 36: ...Appendix B Configuring the Raven Modem for PPP B 6...

Page 37: ...the Settings Editor in the Device Configuration Utility to enable TLS in the datalogger NOTE Early in 2013 Gmail changed the way they receive email The changes require a port number of 587 to be added...

Page 38: ...larm condition is True Both the CR1000 and Raven modem must be configured as PPP as described in Appendix B Configuring the Raven Modem for PPP Transport Layer Security TLS must be enabled in the data...

Page 39: ...ssage Message An alarm condition has been identified Message Message The temperature is Temp degrees C CRLF CRLF Message Message Datalogger time is Status Timestamp EmailSuccess EmailSend ServerAddr T...

Page 40: ...Appendix C EmailSend Using the Gmail Outgoing SMTP Server C 4...

Page 41: ...covered May be out of Verizon s native network Self provisioning may not work in this case though this is increasingly rare Try setting up the modem in an area with strong cellular coverage and then...

Page 42: ...ave been assigned IP behind Verizon s firewall do you have a mobile terminated IP Weak signals are more affected by RF noise This may prevent making a strong enough connection to send receive data Ver...

Page 43: ...Sent Received try to connect to logger check Host sent received again Is DPort AceManager Misc Group set to 3001 Or 6785 Is LoggerNet trying to connect to same Could be wrong baud rate Should be corre...

Page 44: ...to the modem and the modem reset Was APN entered and correct Go to page D 2 Contact AT T if don t have Yes Yes Yes I2Gold is best for static IP outside firewall but extra mo Note I2Gold does not allo...

Page 45: ...oggerNet is IP port Callback enable checked Connect with AceManager under Status what does HostMode say If none of these fix the issue the customer should check their firewall Uncheck Uncheck Somethin...

Page 46: ...Appendix D Troubleshooting Flowchart D 6...

Page 47: ......

Page 48: ...ific Canada Corp CSC 11564 149th Street NW Edmonton Alberta T5M 1W7 CANADA www campbellsci ca dataloggers campbellsci ca Campbell Scientific Centro Caribe S A CSCC 300 N Cementerio Edificio Breller Sa...

Reviews: