16
ENGLISH
8. Troubleshooting
No satellite signal
Objects such as trees, bridges and large houses located at the satellite‘s angle of in-
cidence cause the signal to be lost. If the satellite signal is lost due to severe weather
conditions, the current program of the TV or receiver will be interrupted (the picture
will pixelate, freeze or disappear). When the weather conditions allow good reception
again, the TV picture will be restored.
Is there dirt on the antenna?
Heavy dirt on the housing can cause reception problems.
Is everything correctly connected and switched on?
Make sure that the TV and the receiver are connected correctly and that the receiver is
correctly set for satellite reception. Are all cables connected correctly and the connec-
tions screwed tightly onto the coaxial cable? Also check the coaxial cable for kinks.
Footprint of the satellite
Satellites are in fixed positions above the equator in orbit. In order to receive the TV
signals, the receiving location must be within the footprint. Use the diagram to check
whether your location is within the satellite‘s footprint. In the peripheral areas of the
footprint, reception interference may occur.
Satellite frequency of a TV channel was changed
TV stations change their frequency sporadically, which then no longer matches the
frequency in the receiver. Ask for the current frequency of the channel.
The firmware of the control unit is outdated
If transponders on the satellite are changed, the antenna may no longer be able to find
the satellite. Update the firmware of the control unit to get the latest transponder infor-
mation.
The mobil app does not connect to the control unit
Make sure that Bluetooth® on your mobile device is switched on and that you are in the
direct vicinity of the control unit (max. 10 metres).
Summary of Contents for Satmex Flat 2
Page 1: ...Satmex Flat 2 Bedienungsanleitung...
Page 21: ...21 DEUTSCH Notizen...
Page 23: ...Satmex Flat 2 user manual...
Page 43: ...21 ENGLISH Notes...
