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Heating unit
won’t light
Igniter pin and burner are wet
Dry off with a soft cloth
Check which direction the battery is inserted
Contact for a replacement part
Reconnect wire to the igniter box located
inside the table behind the igniter box
Contact for a replacement part
Check that the gas tank isn’t empty
Tighten regulator connection to the gas tank
Check all hoses for kinks and bends
Turn all gas flow connections off. Insert an
opened paperclip (or similar item) into each
of the burner ports to clear them out
Check that all burner ports are free of any
small lava rocks/pumice stones/pieces
Straighten hose of all bends or kinks
Check that the gas tank isn’t empty
Turn the control knob to the ‘off’ position.
Close the tank valve and disconnect propane
gas tank. Turn the control knob to ‘high’; wait
1 minute. Turn the control knob back to the
‘off’ position. Reconnect propane gas tank.
Light the fire unit as indicated in the ‘To Light’
section of this manual
Increase flame to ‘high’
Check that the gas tank isn’t empty
See ‘sudden drop in gas flow’ above
Igniter battery is incorrectly inserted
Igniter pin is broken
Electrode wire is loose or disconnected
Electrode wire is shorting between valve
and igniter pin
Excess flow safety valve has been
activated
High or gusting winds
No gas flow
No gas flow
Excess flow safety valve has been
activated
Use a full cylinder
Check burner and orifices for blockage
Outdoor temperature is less than 400F
and tank is less than 1/4 full
Control knob fully ON
No gas flow
Regulator isn’t connected securely to
the tank
Gas flow is obstructed
Burner ports are clogged
Wait until the propane cylinder warms up
and becomes unfrosted
Propane cylinder is frosted over
Flame is obstructed at burner ports
Regulator hose is kinked
Burner won’t
light while using
a match
Heating unit
emits a lot of
black smoke
Sudden drop
in gas flow
Flame blows
out easily
Problem
Cause
Solution
Troubleshooting
