CAN Albert PC-EFTPOS, User Manual

Page 1: ...Albert PC EFTPOS Integrated User Guide Commonwealth Bank 1 Albert PC EFTPOS Integrated User Guide Version 6 0 September 2016...

Page 2: ...2 Commonwealth Bank Albert PC EFTPOS Integrated User Guide...

Page 3: ...Purchases Contactless total purchases amount less than 100 12 Purchases Contactless total purchases amount above 100 12 Purchases Low Value Payment LVP 13 Purchases with Cashout 13 Cashout 13 Purchas...

Page 4: ...up and use for all your customer payments 2 Portable With WiFi USB Ethernet connectivity options you can use Albert in a way that suits you 3 Personal Customise Albert to suit your business and keep y...

Page 5: ...50 product Features Connects POS Software to the Payment app on the Albert Terminal Data status and instructions driven by the POS Operates terminal using the POS Register rather than the Albert Termi...

Page 6: ...the prompts when using the Payment app For swipe Use the magnetic strip card reader at the top of the device For tap Use the contactless NFC card reader at the top of the screen For insert Use the chi...

Page 7: ...TPOS with Pole Mount Uses POS as the primary communication Connection to POS via USB or Ethernet No printer cable connection via 3 in 1 cable pole mount included 2 Albert PC EFTPOS Portable Uses POS a...

Page 8: ...ect Ok To Reboot press and hold both the Power button and Menu button for 3 5 seconds until the screen goes black To Force Shutdown press and hold the power button for 8 10 seconds until the screen go...

Page 9: ...ngs errors processing and successes Sound Albert has multiple sounds for warnings errors and successes On screen messages Albert uses on screen messaging to let you know what you need to do next STATE...

Page 10: ...d POS offline POS not connected Ethernet WiFi USB 3G reception and provider Navigating Between home and apps Tap an icon to open an app from the Albert home screen To leave the app tap Home in the Mer...

Page 11: ...ttings application 4 Select Options under Albert 5 Enter the Manager password 6 Select Change Passwords 7 Option to change Manager and or Operator password 8 Enter current and new passwords and press...

Page 12: ...al if card was inserted 8 Verify signature on printed signature receipt if the transaction required a signature Press Yes to approve or No to decline on POS 9 Transaction is approved Note Merchant rec...

Page 13: ...re entered 2 If transaction has tipping flag on and on screen tipping is enabled customer can enter tip either using Percent Tip percentage slider or Manual Tip manual digit input on terminal 3 In the...

Page 14: ...on the touch pad 5 Merchant can either move to the next fields Expiry Date then CCV by pressing next or tapping the field 6 Once all mandatory fields are entered press OK 7 Transaction defaults to cr...

Page 15: ...mandatory fields are entered press OK 7 Transaction defaults to credit and cardholder presses OK 8 Wait for transaction to be processed 9 Verify signature on printed signature receipt Press Yes to app...

Page 16: ...nt 1 Initiate Settlement on the POS 2 Wait for processing to be completed 3 Settlement report is printed Pre Settlement Cumulative Totals 1 Initiate pre settlement on the POS 2 Wait for processing to...

Page 17: ...ive tape so that it can t be forcibly moved The pole mount also needs to be positioned so that its 210 movement allows the customer adequate privacy In addition to this training must be provided by th...

Page 18: ...d or have low vision How to use Accessibility Mode 1 Enter Accessible Mode from the Merchant Context Menu 2 Press to turn ON Accessible Mode 3 Press return button to Payment app initiate transaction f...

Page 19: ...spills on Albert clean it immediately with a dry cloth Don t Never attempt to open Albert yourself Keep Albert out of extreme temperatures Avoid areas below 5 degrees Celsius or above 45 degrees Cels...

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