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Quick Merchant Operator Guide – ICT250

Page 9

Support

For support, please call the dedicated CBA merchant helpdesk on

1800 022 966

, 24 hours a day,

7 days a week.

When calling the Helpdesk, please make sure you have the following information ready:

Terminal ID (located at the top of your merchant receipt)

Trading name

Trading address

Trading phone number.

For authorisations on all over floor limit manual debit card transactions, please call

1800 813 700

.

For authorisations on all over floor limit manual credit card transactions, please call

13 26 36

.

For stationery orders please visit

https://eftposstationery.evolveshop.com.au

or call

1800 230 177

.

For more information on EFTPOS Integrated terminals and other CBA merchant services, please visit

http://www.commbank.com.au/business/merchant-services/default.aspx

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Summary of Contents for ICT250

Page 1: ...d Credit keys The fourth soft key will not be used During Idle state only the Menu and Func buttons are operable Pressing either button will open the Main Functions Menu Key functions Power ON OFF To POWER ON plug the terminal s external power cable in and it will power up automatically To REBOOT hold down both the FUNC and CLEAR keys on the terminal at the same time To POWER OFF unplug the termin...

Page 2: ...ly charging Note This is only displayed for the cordless IWL252 Dial up Modem Status This indicates that the internal dial up modem on the base is configured but not enabled This indicates that the internal dial up modem on the base is enabled and connection established While the modem is dialling the Host number icon is coloured yellow turning green and displaying PSTN text when connection is mad...

Page 3: ...t Card sign is displayed 4 Transaction is approved Purchase Contactless total purchase amount above 100 1 Initiate a Purchase transaction on the POS 2 If tipping enabled enter tip and press OK or to bypass just press OK 3 Tap card on the contactless reader once Present Card sign is displayed 4 Enter PIN and press OK 5 Transaction is approved Note For contactless transactions the merchant receipt w...

Page 4: ...sing the function key below the CR text Note only transactions using the credit account will qualify for LVP processing The terminal will not prompt for PIN after this screen 5 Wait for processing to be completed 6 Transaction is approved 7 Remove card when prompted Note For LVP transactions a signature will not be required hence the merchant receipt will not be printed A customer copy or a duplic...

Page 5: ...ail Order Telephone Order MOTO is the ability to process credit card transactions when the card is not present Note MOTO processing functionality is not automatically available it is enabled disabled from CBA TMS but must be supported by the POS 1 Initiate a MOTO transaction enter the complete card number expiry date and CCV on the POS 2 Transaction type defaults to Credit press OK 3 Wait for proc...

Page 6: ...ement 1 Initiate settlement on the POS 2 Wait for processing to be completed 3 Settlement report is printed Note The terminal can also typically be set via the POS to automatically settle every day at a particular time Auto Settlement cannot occur between 22 00 and 0 00 AEST Pre Settlement Cumulative Totals Pre Settlement Cumulative Totals indicate the amount transacted through the terminal since ...

Page 7: ...ultiple merchant function is selected on the POS before the transaction is sent to the PINpad When the multiple merchant facility is enabled on the terminal the terminal will store the multiple merchant details with the transaction details and display the multiple merchant name or number on the Financial receipt Store and Forward SAF Store and Forward SAF is the ability to process offline transact...

Page 8: ...r Contact the CBA Merchant Helpdesk S8 DECLINED S8 NO EFT SERVER Link not setup on EFT Server Contact the CBA Merchant Helpdesk 57 DECLINED 57 TRAN NOT ALLOWED Transaction not permitted to cardholder Advise the cardholder to contact their card issuer for specific details Ask the Customer for another form of payment e g different card Training Mode instructions 1 User enables training mode on the P...

Page 9: ...ading name Trading address Trading phone number For authorisations on all over floor limit manual debit card transactions please call 1800 813 700 For authorisations on all over floor limit manual credit card transactions please call 13 26 36 For stationery orders please visit https eftposstationery evolveshop com au or call 1800 230 177 For more information on EFTPOS Integrated terminals and othe...

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