LIMITED WARRANTY, TERMS,
CONDITIONS & LIMITATIONS
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THE CANADIAN SPA COMPANY OWNERS MANUAL
LIMITED WARRANTY
Canadian Spa Co. Manufacturing extends the following warranties to the original purchasers of its portable spas:
Structural Warranty:
Canadian Spa Co. warrants structure of the spa shell against water loss due to structural failure for the
period of 25 years from the date of purchase by the original owner. If in Canadian Spa Co. opinion, structure proves to be
defective Canadian Spa Co. will repair or, at its option, replace the defective structure without charge to the customer.
Surface Warranty:
Canadian Spa Co. warrants the acrylic finish against defects in material and workmanship and specifically
against blistering, cracking or delamination for the period of Three (3) years from
the original purchase date to the original purchaser. If, in Canadian Spa Co. opinion, the surface proves to be defective
during this period, Canadian Spa Co. will repair or, at its option, replace the defective spa shell without charge to the
customer.
Plumbing Warranty:
Canadian Spa Co. warrants the plumbing of the spa will remain free from leaks for the period of three
(3) years from the date of purchase to the original purchaser.
Equipment Warranty:
Canadian Spa Co. warrants the equipment pack (pump, blowers, heater, and control system) against
malfunction and defects in the materials and workmanship for two (2) years from the date of purchase to the original
purchaser.
Skirting Warranty:
Canadian Spa Co. warrants the wood skirting surrounding the spa to be free from defects in materials and
workmanship at the time of purchase. Because wood is a natural product and subject to weathering, any fading, crazing,
cracking or warping of the wood finish is not covered.
Extent of Warranty:
This Limited Warranty applies to portable spas manufactured after January 1st 2010 and sold by
authorised Canadian Spa Co. dealers to residential retail customers. This Limited Warranty is given only to the first retail
purchaser and terminates upon transfer of ownership. No warranty is provided on light bulbs, light lens covers, filters or any
dealer installed accessories. Cost of installation, removal and/or shipping of the spa is not covered by this Limited Warranty.
In the event Canadian Spa Co. deems necessary the removal of the spa to a place of repair or that the spa must be replaced,
any and all costs of the spa removal and replacement; landscaping, decking, fencing and/or structure removal, alteration
and/or replacement; or other costs of providing access to the spa will be for the purchaser. This Warranty applies only to spas
in single family, residential installations. This Limited Warranty becomes void if the spa is placed in commercial application.
TERMS, CONDITIONS AND LIMITATIONS
Any defect or damage caused by installation, alteration or repair by anyone who is not an employee of Canadian Spa Co. or
authorised service technician is not covered by the Warranty. This Warranty becomes void if the spa has been subjected to
misuse, abuse, alteration or attempted alteration, repairs or attempted repairs by anyone other than an authorised Canadian
Spa Co. service technician, improper installation, improper water chemistry, improper maintenance, acts of god, or damage
caused beyond the control of Canadian Spa Co. Misuse and abuse shall include any operation of the spas other than as
directed in the Canadian Spa Co. Manual. Examples of misuse and abuse include, without limitation:
• Damage of the spa surface caused by leaving the spa uncovered while the spa is empty of water or due to covering the
spa with plastic film of any kind.
• Damage to the spa surface caused by contact with cleaners or solvents.
• Damage caused by the operation of the spas at water temperatures outside of the range of 34 – 104 degrees Fahrenheit.
• Damage caused by unapproved sanitizer such as calcium hypochlorite, tri-chlor type chlorine or any sanitising chemical
that may remain undissolved on the spa surface.
• Damage caused by failure to provide even sufficient support for the spa.
Warranty Performance:
In the event of a defect covered under the terms of this Limited Warranty, notify your authorised
Canadian Spa Co dealer. A Canadian Spa Co. authorised service technician will repair the spa subject to the Terms and
Conditions of this Limited Warranty. Use all reasonable means to protect the spa from further damage. Reasonable travel
charges may be assessed by Canadian Spa Co. or its authorised service technician if the spa is located outside the nearest
authorised service technician’s service area. This warranty covers parts ONLY and does not include travel or on-site service
charges unless a Service Contract has been purchased from Canadian Spa Co. Ltd.
Disclaimers:
Canadian Spa Co. or any of its authorised service technicians shall not be held liable for injury, inconvenience,
loss of use, chemical or water damage, transportation costs, continent liabilities or any other incidental or consequential
costs, expenses or damage as result of any deficiency or alleged deficiency of the spa. In no event shall Canadian Spa Co.
be liable, for any reason or cause, in excess of the amount paid for the product. No other warranties, expressed or implied,
are valid. No agent, dealer, distributor, Service Company or other party is authorised to change, modify or extend the terms
of this Limited Warranty in any manner whatsoever.
Canadian Spa Company.
99 Bronte Road, Suite 613, Oakville, Ontario, Canada, L6L 3B7
Tel: 905 825 8827 • Fax: 905 825 2513
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