E R I E S E T P 5 0 0
KM-10235
01/12/22
Canadian Spa Company meets ISO 9001 Standards. When you purchase a hot tub from Canadian Spa
Company the ISO 9001 Certification assures world class excellence in manufacturing and customer service.
LIMITED WARRANTY
Canadian Spa Co. Manufacturing extends the following warranties to the
original purchasers of its portable spas:
Structural Warranty:
Canadian Spa Co. warrants structure of the spa shell
against water loss due to structural failure for the period of 10 years from
the date of purchase by the original owner. If in Canadian Spa Co. opinion,
structure proves to be defective Canadian Spa Co. will repair or, at its option,
replace the defective structure without charge to the customer
Surface Warranty:
Canadian Spa Co. warrants the acrylic finish against
defects in material and workmanship and specifically against blistering,
cracking or delamination for the period of two (2) years from the original
purchase date to the original purchaser. If, in Canadian Spa Co. opinion, the
surface proves to be defective during this period, Canadian Spa Co. will
repair or, at its option, replace the defective spa shell without charge to the
customer.
Plumbing Warranty:
Canadian Spa Co. warrants the plumbing of the spa
will remain free from leaks for the period of two (2) years from the date of
purchase to the original purchaser.
Equipment Warranty:
Canadian Spa Co. warrants the equipment pack
(pump, heater, and control system) against malfunction and defects in the
materials and workmanship for two (2) years from the date of purchase to
the original purchaser.
Skirting Warranty:
Canadian Spa Co. warrants the wood skirting
surrounding the spa to be free from defects in materials and workmanship
at the time of purchase. Because wood is a natural product and subject to
weathering, any fading, crazing, cracking or warping of the wood finish is
not covered.
Extent of Warranty:
This Limited Warranty applies to portable spas
manufactured after March 31st 2022 and sold by authorised Canadian Spa
Co. dealers to residential retail customers. This Limited Warranty is given
only to the first retail purchaser and terminates upon transfer of ownership.
No warranty is provided on UV lights, light bulbs, light lens covers, filters
or any dealer installed accessories. Cost of installation, removal and/or
shipping of the spa is not covered by this Limited Warranty. In the event
Canadian Spa Co. deems necessary the removal of the spa to a place of
repair or that the spa must be replaced, any and all costs of the spa removal
and replacement; landscaping, decking, fencing and/or structure removal,
alteration and/or replacement; or other costs of providing access to the spa
will be for the purchaser. This Warranty applies only to spas in single family,
residential installations. This Limited Warranty becomes void if the spa is
placed in commercial application.
Guarantee of the insulating cover:
Canadian Spa Co. guarantees that
the cover the purchase is free from defects in materials and workmanship.
Where the cover is exposed to strong external influences such as extreme
weather conditions, regular maintenance or protection is essential .
Canadian Spa Co. warrants the cover for the period of two (2) years. Defects
caused by misuse or insufficient care are not covered by the warranty.
TERMS, CONDITIONS AND LIMITATIONS
Any defect or damage caused by installation, alteration or repair by
anyone who is not an employee of Canadian Spa Co. or authorised service
technician is not covered by the Warranty. This Warranty becomes void if the
spa has been subjected to misuse, abuse, alteration or attempted alteration,
repairs or attempted repairs by anyone other than an authorised Canadian
Spa Co. service technician, improper installation, improper water chemistry,
improper maintenance, acts of god, or damage caused beyond the control
of Canadian Spa Co. Misuse and abuse shall include any operation of the
spas other than as directed in the Canadian Spa Co. Manual.
Examples of misuse and abuse include, without limitation:
• Damage of the spa surface caused by leaving the spa uncovered while
the spa is empty of water or due to covering the spa with plastic film of
any kind.
• Damage to the spa surface caused by contact with cleaners or solvents.
• Damage caused by the operation of the spas at water temperatures
outside of the range of 2 – 40 degrees Celsius.
• Damage caused by unapproved sanitizer such as calcium
hypochlorite, tri-chlor type chlorine or any sanitising chemical that may
remain undissolved on the spa surface.
• Damage caused by failure to provide even sufficient support for the spa.
Warranty Performance:
In the event of a defect covered under the terms of this Limited Warranty,
notify your authorised Canadian Spa Co dealer. A Canadian Spa Co.
authorised service technician will repair the spa subject to the Terms and
Conditions of this Limited Warranty. Use all reasonable means to protect the
spa from further damage. Reasonable travel charges may be assessed by
Canadian Spa Co. or its authorised service technician if the spa is located
outside the nearest authorised service technician’s service area. This
warranty covers parts ONLY and does not include travel or on-site service
charges unless a Service Contract has been purchased from Canadian Spa
Co. Ltd.
Disclaimers:
Canadian Spa Co. or any of its authorised service technicians shall not
be held liable for injury, inconvenience, loss of use, chemical or water
damage, transportation costs, continent liabilities or any other incidental
or consequential costs, expenses or damage as result of any deficiency or
alleged deficiency of the spa. In no event shall Canadian Spa Co. be liable, for
any reason or cause, in excess of the amount paid for the product. No other
warranties, expressed or implied, are valid. No agent, dealer, distributor,
Service Company or other party is authorised to change, modify or extend
the terms of this Limited Warranty in any manner whatsoever.
For Service Support please contact us anytime:
support.canadianspacompany.com
canadianspacompany.com
European Head Office:
Canadian Spa Company
Canada House, Salbrook Road,
Salfords, Redhill, Surrey, RH1 5GL,
U.K
T: +44 1293 82409
www.canadianspacompany.co.uk
France Office:
Alliance SAS
2 Impasse Paul Séjourné
66350 Toulouges
France
T. +33(0) 411 819 773
E: support@canadianspacompany.com
German Office:
Canadian Spa Company GmBh
Hohenstaufenring 43 – 45
50674 Köln,
Germany
TEL: + 49 22038064038
www.canadianspacompany.de
