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K E L O W N A   T P 5 0 0

K E L O W N A   T P 5 0 0

(16)

(17)

Standard Settings 1 x Pump

Press 

Menu

 button until you reach the mode you require.

TEMP

 - 

Temp Up

 button – until arrow is either pointing up or    

   down. 

(Arrow up will maintain heat / Arrow down will    

 

  drop the temp by 10 degrees.)

 - 

Menu

 button to select.

MODE

 - 

Temp Up button

 – press until either Ready or Rest is    

   displayed 

(

Ready

 maintains its set temperature / 

Rest    

  

will only heat within the filtration cycles)

 - 

Menu

 button to select.

SET TIME

 - 

Temp Up

 button – hour will flash on display.

   • press 

Temp up

 button until desired hour.

 - 

Menu

 button to select – minutes will flash.

   • press 

Temp Up

 button until desired minute.

 - 

Menu

 button to select. 

FLIP

 - 

Temp Up

 button – will invert the display so it can be seen  

 

  in spa.

 - 

Menu

 button to select.

LOCK

 

Panel Lock

 - 

Temp Up

 button – 

PANEL

 will be displayed.

   • 

Temp Up 

button - cycle between On and Off.

   • Once 

ON

 is displayed press 

MENU

 button to select.

  

(The buttons on topside panel will now be unresponsive)

 

Temp Lock

 - 

Temp DOWN

 button – 

TEMP

 will be displayed.

 

  •  Temp up button – cycle between On and Off.

   • Once 

ON

 is displayed press 

MENU

 button to select.

  

(The Temperature buttons will now be unresponsive – jet  

 

  buttons will work)

UNLOCK

 

- Press and hold down 

TEMP UP

 while you press the  

 

  

MODE Button

 2x Slowly. 

(Topside panel is now unlocked  

 

  and normal operations enabled)

HOLD

 - 

Temp Up

 button – 

‘HOLDING FOR 1:00’

 will be 

   displayed.
  

(Pump/s will shut down for 1 minute to allow time to    

 

  replace filters)

 - 

Press Temp Up

-to restart or wait for the minute HOLD to end.

FLTR 1

 - 

Temp Up

 button – 

BEGN

 will be displayed.

 - 

Temp Up

 button – Hour will be flashing.

   • Press 

Temp Up

 button to cycle to the hour preferred   

 

    to start.

 - 

Menu

 button to select – minutes now flash.

   • 

Temp Up

 to adjust the minutes – goes up 15 minutes  

 

    with every press.

 - 

Menu

 button to select.

  

RUN HRS

 is then displayed.

 

- Temp Up button – press to how many hours you would    

 

  like the filtration cycle to run.

  

(recommended filtering cycle - 4 hours twice a day)

 - 

Menu

 button to select.

   • 

Minutes

 – press 

TEMP Up

 button – goes up in 15 

 

    minutes every press.

 - 

F1 ENDS - Menu

 button to select.

FLTR 2

 - 

Temp Up

 button – 

OFF

 will be displayed press 

Temp Up

  

 

    for it to be 

ON

 - 

Menu

 button to select.

 - 

Temp Up

 button – 

BEGN

 will be displayed.

 - 

Temp Up

 button – Hour will be flashing.

   • Press 

Temp Up

 button to cycle to the hour preferred   

 

    to start.

 - 

Menu

 button to select – minutes now flash.

   • 

Temp Up

 to adjust the minutes – goes up 15 minutes  

 

    with every press.

 - 

Menu

 button to select.

 - 

RUN HRS 

is then displayed.

 - 

Temp Up

 button – press to how many hours you would   

 

  like the filtration cycle to run.

 - 

Menu

 button to select.

   • 

Minutes

 – press 

TEMP

 Up button – goes up in 15 

 

  minutes every press.

 - 

Menu

 button to select.

  

F2 ENDS

 – press 

MENU

 button to select.

PREF

 

Service tech

UTIL

 

Service tech 

ISSUE  

POSSIBLE CAUSE  

 

 

SOLUTION

•  No power

 

Breaker or RCD off 

 

 

Check that RCD breaker is turned ON

   

Loose wire connection    

 

Check wire connections

•  RCD trips

 

Mis-wired  

 

 

 

Check wiring per diagram, especially neutral wire

   

Component failure 

 

 

Perform elimination test to determine failed component. See

 

 

 

    elimination 

test 

section

•  Heater not operating or spa no

heating

 

Temperature set to low   

 

Set temperature above current water temperature

   

Water level too low  

 

 

Add water until water level is 1 inch (25mm) above Water Line

   

Blown fuse    

 

 

Check 30amp bus fuse on control board

   

Component failure  

 

 

Contact dealer

•  Pump not operating or turns off

 

Air lock 

 

 

 

See Air lock procedure (Page 12)

  after a short time

 

Improper voltage to pump  

 

Contact dealer or qualified electrician

   

Time out 

 

 

 

As a safety precaution, the Spa Controller only allows Pump

   

 

 

 

 

 

operation for 15 minutes continuously

   

Component failure  

 

 

Contact dealer or qualified electrician

   

Thermal overload 

 

 

During extreme high ambient temperatures the pump motor 

   

 

 

 

 

 

may reach the motor thermal overload limit. Wait until motor 

   

 

 

 

 

 

cools and retry. If problem persists contact dealer

•  Pump surging 

 

Low water level  

 

 

Add water until water level is 1 inch (25mm) above water line

•  Light will not turn on

  

Burned out bulb  

 

 

Change bulb

  

Light bulb may have fallen out 

 

Unscrew back housing and reinsert bulb

•  Ozone Generation Unit will not

 

Blown fuse    

 

 

Check Ozone fuse

 operate 

Burned out UV bulb 

 

 

Replace unit

   

Component failure  

 

 

Contact dealer

• 

No water Flow from Jets

 

Air lock  

 

 

 

See air lock procedure

   

Adjustable jets turned off   

 

Turn jets on

   

Faulty pump or motor  

 

 

Contact dealer

   

Slice valve closed  

 

 

Open slice valve

   

Clogged filter    

 

 

Clean or change filter

  Jet popped Out

 

Jet face not seated 

 

 

Insert jet and turn clockwise until jet snaps into place you will    

 

 

 

    feel 

the 

jet 

seat

   

Broken jet  

 

 

 

Contact dealer

•  No air flow from jet

 

Adjustable jets turned off   

 

Turn jets on

   

Air control valve not open   

 

Open air control valve

   

Broken jet  

 

 

 

Contact dealer

   

Jet not seated properly   

 

Insert jet and turn clockwise until jet snaps into place as it seats

•  Noisy Pump or Motor 

Air lock  

 

 

 

See air lock procedure

   

Low water level  

 

 

Add water until water level is 1 inch (25mm) above water line

   

Clogged filter    

 

 

Clean or replace filter

   

Damaged or warn motor bearings    

Contact dealer

•  Spa Overheating

  

High ambient temperature 

 

During extreme high ambient temperatures the spa may over    

   

 

 

 

 

 

heat due to internal friction with in the plumbing. Reduce set  

 

   

 

 

 

 

 

temperature or remove spa cover to cool.

   

Filtration duration  

 

 

Reduce filtration cycle duration to minimum setting

•  Spa will not turn off

 

Spa is trying to heat 

 

 

Check set temperature or heat indicator light on topside 

 

 

 

    console 

is 

ON

   

Spa is on high filter cycle   

 

Check filter cycle and reduce to 2 or 4

•  Abnormal water

 

Excessive evaporation 

 

 

Check and adjust spa cover if needed

   

Excessive splashing  

 

 

Monitor water level after each use

•  Water not clean

 

Dirty or clogged filter  

 

 

Clean or replace filter

   

Poor water chemistry  

 

 

See common water problems section

   

Insufficient filtration Cycle duration   

Based on usage ,adjust filtration cycle duration

   

High solids content  

 

 

See common water problem section

Need assistance? Visit our Service Portal:

support.canadianspacompany.com

SERVICE PORTAL

 

The FAQ section provides answers to your hot tub questions. 

Submit a ticket in our system and our global team will 

effectively solve your issue quickly and efficiently 24/7.

Submit a ticket 

Customer Support

on Canadian Spa Company channel 

Trouble shooting

Summary of Contents for Kelowna Spa KH-10041

Page 1: ...K E L O W N A T P 5 0 0 Kelowna Spa Owners Manual TP500 210 x 153 x 79cm 83 x 61 x 32 KH 10041 For Service Support please contact us anytime support canadianspacompany com canadianspacompany com...

Page 2: ...will result in voiding the manufacturer s warranty 16 Do not bring any object into the spa that could damage the spa shell 17 Never insert any object into any opening 18 WARNING Do not sit on the spa...

Page 3: ...ated on the outside of spa cabinet used to drain water from the spa A garden hose can be attached to the drain valve EQUIPMENT BAY Located under the spa shell covered by access panels that houses the...

Page 4: ...efore ground construction and the delivery of your spa Your spa must be sited on a solid flat level base which is the same size or larger than the spa The base can be either a 10 15cm concrete slab or...

Page 5: ...es are adhered to A Single Phase connection Most common CONNECTING HOT TUB TO RCD AND CONSUMER PANEL All hot tubs must be wired with the appropriate sized wiring Failure to do so will cause equipment...

Page 6: ...available The spa will heat approximately 1 every 30 minutes per 1 000 litres 6 Check for leaks Although spas are fully checked at the factory shipping delivery might cause a leak Remember to pay part...

Page 7: ...the 3 function test strips at least once a week and if necessary adjust it to 7 2 7 6 Add 10 g m of Chlorine granules after each bathing session Let the circulation pump run for 10 minutes and then c...

Page 8: ...suspended particles C pH high D total alkalinity too high E poor filtration F high dissolved solids Debris in water High concentration of oils and organic contaminants being agitated by jet High calc...

Page 9: ...d component See elimination test section Heater not operating or spa not heating Temperature set to low Set temperature above current water temperature Water level too low Add water until water level...

Page 10: ...ng the pump off and on will help it to prime Do not do this more than 5 times If the pump will not prime shut off the power to the spa and call for service Important A pump should not be allowed to ru...

Page 11: ...he spa started at noon the filter cycles will run as programmed Flip Invert Display Restricting Operation The control can be restricted to prevent unwanted use or temperature adjustments Locking the p...

Page 12: ...ld Mode will last for 1 hour unless the mode is exited manually Drain Mode Some spas have a special feature that allows a pump to be employed when draining the water When available this feature is a c...

Page 13: ...he heater to start it The spa is shut down for 15 min Press any button to reset the heater start up See Flow Related Checks below Heater is Dry MO27 There is not enough water in the heater to start it...

Page 14: ...assage Jet KK 11207 Black Ice 3 Directional Jet KK 11206 Black Ice 10 Waterfall KK 10155 LED Fountain KK 10276 Black Ice Pillow KK 10735 Fixed Speaker KK 10043 Big Red LX 5 hp 2 speed Pump KK 10319 Fi...

Page 15: ...enance or protection is essential Canadian Spa Co warrants the cover for the period of two 2 years Defects caused by misuse or insufficient care are not covered by the warranty TERMS CONDITIONS AND LI...

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