T H U N D E R B A Y S E
ISSUE
POSSIBLE
CAUSE
SOLUTION
• No power
Breaker or RCD off
Check that RCD breaker is turned ON
Loose wire connection
Check wire connections
• RCD trips
Mis-wired
Check wiring per diagram, especially neutral wire
Component failure
Perform elimination test to determine failed component. See
elimination
test
section
• Heater not operating or spa no
t
Improper voltage to heater
At power up, verify voltage to heater by observing the last
heating
numbers displayed on Topside Console:’12’ for 110-120 volt
spas or ‘24’ for 230-240 volt spas
Set on ECON or SLP mode
Reset to STD
Temperature set to low
Set temperature above current water temperature
Water level too low
Add water until water level is 1 inch (25mm) above Water Line
Blown fuse
Check 30amp bus fuse on control board
Component
failure
Contact
dealer
• Pump not operating or turns off
Air lock
See Air lock procedure
after a short time
Improper voltage to pump
Contact dealer or qualified electrician
Time out
As a safety precaution, the Spa Controller only allows Pump
operation
for
15
minutes
continuously
Component failure
Contact dealer or qualified electrician
Thermal overload
During extreme high ambient temperatures the pump motor may
reach the motor thermal overload limit. Wait until motor cools
and
retry.
If
problem
persists
contact
dealer
• Pump surging
Low water level
Add water until water level is 1 inch (25mm) above water line
• Light will not turn on
Burned out bulb
Change bulb
Light bulb may have fallen out
Unscrew back housing and reinsert bulb
• Ozone Generation Unit will not
Blown fuse
Check Ozone fuse
operate
Burned out UV bulb
Replace unit
Component
failure
Contact
dealer
•
No water Flow from Jets
Air lock
See air lock procedure
Adjustable jets turned off
Turn jets on
Faulty pump or motor
Contact dealer
Slice valve closed
Open slice valve
Clogged filter
Clean or change filter
•
Jet popped Out
Jet face not seated
Insert jet and turn clockwise until jet snaps into place you will
feel
the
jet
seat
Broken
jet
Contact
dealer
• No air flow from jet
Adjustable jets turned off
Turn jets on
Air control valve not open
Open air control valve
Broken
jet
Contact
dealer
Jet not seated properly
Insert jet and turn clockwise until jet snaps into place as it seats
• Noisy Pump or Motor
Air lock
See air lock procedure
Low water level
Add water until water level is 1 inch (25mm) above water line
Clogged filter
Clean or replace filter
Damaged or warn motor bearings
Contact dealer
• Spa Overheating
High ambient temperature
During extreme high ambient temperatures the spa may over
heat due to internal friction with in the plumbing. Reduce set
temperature
or
remove
spa
cover
to
cool.
Filtration duration
Reduce filtration cycle duration to minimum setting
• Spa will not turn off
Spa is trying to heat
Check set temperature or heat indicator light on topside console
is
ON
Spa is on high filter cycle
Check filter cycle and reduce to 2 or 4
Spa is in standard mode
See spa modes section
• Abnormal water
Excessive evaporation
Check and adjust spa cover if needed
Excessive splashing
Monitor water level after each use
• Water not clean
Dirty or clogged filter
Clean or replace filter
Poor water chemistry
See common water problems section
Insufficient filtration Cycle duration
Based on usage ,adjust filtration cycle duration
High solids content
See common water problem section
Trouble shooting
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