T H U N D E R B A Y S E
KM-10105
Mar 2020
Canadian Spa Company meets ISO 9001 Standards. When you purchase a hot tub from Canadian Spa
Company the ISO 9001 certification assures world class excellence in manufacturing and customer service.
European Head Office:
Canadian Spa Company
Canada House
Salbrook Road
Salfords, Redhill
Surrey, RH1 5GL
T: +44 1293 824094
sales@canadianspacompany.com
www.canadianspacompany.co.uk
France Office:
Canadian Spa Company
Services techniques France
280 rue James Watt
66100 Perpignan
France
Tel +33 979 99 82 13
support@canadianspacompany.com
www.canadianspacompany.fr
German Office:
Canadian Spa Company GmBh
Hohenstaufenring 43 – 45
50674 Köln, Germany
TEL: + 49 22038064038
www.canadianspacompany.de
LIMITED WARRANTY
Canadian Spa Co. Manufacturing extends the following warranties to the original
purchasers of its portable spas:
Structural Warranty:
Canadian Spa Co. warrants structure of the spa shell against
water loss due to structural failure for the period of 10 years from the date of
purchase by the original owner. If in Canadian Spa Co. opinion, structure proves
to be defective Canadian Spa Co. will repair or, at its option, replace the defective
structure without charge to the customer
Surface Warranty:
Canadian Spa Co. warrants the acrylic finish against defects in
material and workmanship and specifically against blistering, cracking or delami
-
nation for the period of two (2) years from the original purchase date to the original
purchaser. If, in Canadian Spa Co. opinion, the surface proves to be defective during
this period, Canadian Spa Co. will repair or, at its option, replace the defective spa
shell without charge to the customer.
Plumbing Warranty:
Canadian Spa Co. warrants the plumbing of the spa will
remain free from leaks for the period of two (2) years from the date of purchase to
the original purchaser.
Equipment Warranty:
Canadian Spa Co. warrants the equipment pack (pump,
heater, and control system) against malfunction and defects in the materials and
workmanship for two (2) years from the date of purchase to the original purchaser.
Skirting Warranty:
Canadian Spa Co. warrants the wood skirting surrounding the
spa to be free from defects in materials and workmanship at the time of purchase.
Because wood is a natural product and subject to weathering, any fading, crazing,
cracking or warping of the wood finish is not covered.
Extent of Warranty:
This Limited Warranty applies to portable spas manufactured
after January 1st 2020 and sold by authorised Canadian Spa Co. dealers to
residential retail customers. This Limited Warranty is given only to the first retail
purchaser and terminates upon transfer of ownership. No warranty is provided
on light bulbs, light lens covers, filters or any dealer installed accessories. Cost
of installation, removal and/or shipping of the spa is not covered by this Limited
Warranty. In the event Canadian Spa Co. deems necessary the removal of the spa
to a place of repair or that the spa must be replaced, any and all costs of the spa
removal and replacement; landscaping, decking, fencing and/or structure removal,
alteration and/or replacement; or other costs of providing access to the spa will be
for the purchaser. This Warranty applies only to spas in single family, residential
installations. This Limited Warranty becomes void if the spa is placed in commercial
application.
Guarantee of the insulating cover:
Canadian Spa Co. guarantees that the cover
the purchase is free from defects in materials and workmanship. Where the cover is
exposed to strong external influences such as extreme weather conditions, regular
maintenance or protection is essential . Canadian Spa Co. warrants the cover for
the period of two (2) years. Defects caused by misuse or insufficient care are not
covered by the warranty.
TERMS, CONDITIONS AND LIMITATIONS
Any defect or damage caused by installation, alteration or repair by anyone who
is not an employee of Canadian Spa Co. or authorised service technician is not
covered by the Warranty. This Warranty becomes void if the spa has been subjected
to misuse, abuse, alteration or attempted alteration, repairs or attempted repairs by
anyone other than an authorised Canadian Spa Co. service technician, improper
installation, improper water chemistry, improper maintenance, acts of god, or dam-
age caused beyond the control of Canadian Spa Co. Misuse and abuse shall include
any operation of the spas other than as directed in the Canadian Spa Co. Manual.
Examples of misuse and abuse include, without limitation:
• Damage of the spa surface caused by leaving the spa uncovered while the spa is
empty of water or due to covering the spa with plastic film of any kind.
• Damage to the spa surface caused by contact with cleaners or solvents.
• Damage caused by the operation of the spas at water temperatures outside of
the range of 2 – 40 degrees Celsius.
• Damage caused by unapproved sanitizer such as calcium
hypochlorite, tri-chlor type chlorine or any sanitising chemical that may remain
undissolved on the spa surface.
• Damage caused by failure to provide even sufficient support for the spa.
Warranty Performance:
In the event of a defect covered under the terms of this Limited Warranty, notify
your authorised Canadian Spa Co dealer. A Canadian Spa Co. authorised service
technician will repair the spa subject to the Terms and Conditions of this Limited
Warranty. Use all reasonable means to protect the spa from further damage.
Reasonable travel charges may be assessed by Canadian Spa Co. or its authorised
service technician if the spa is located outside the nearest authorised service
technician’s service area. This warranty covers parts ONLY and does not include
travel or on-site service charges unless a Service Contract has been purchased
from Canadian Spa Co. Ltd.
Disclaimers:
Canadian Spa Co. or any of its authorised service technicians shall not be held lia-
ble for injury, inconvenience, loss of use, chemical or water damage, transportation
costs, continent liabilities or any other incidental or consequential costs, expenses
or damage as result of any deficiency or alleged deficiency of the spa. In no event
shall Canadian Spa Co. be liable, for any reason or cause, in excess of the amount
paid for the product. No other warranties, expressed or implied, are valid. No agent,
dealer, distributor, Service Company or other party is authorised to change, modify
or extend the terms of this Limited Warranty in any manner whatsoever.
For Service Support please contact us anytime:
support.canadianspacompany.com
canadianspacompany.com
Need assistance? Visit our Service Portal:
support.canadianspacompany.com
SERVICE PORTAL
The FAQ section provides answers to your hot
tub questions.
Submit a ticket in our system and our global
team will effectively solve your issue quickly
and efficiently 24/7.
