N I A G A R A
N I A G A R A
(16)
ISSUE
POSSIBLE CAUSE
SOLUTION
• No power
Breaker or RCD off
Check that RCD breaker is turned ON
Loose wire connection
Check wire connections
• RCD trips
Mis-wired
Check wiring per diagram, especially neutral wire
Component failure
Perform elimination test to determine failed component. See
elimination
test
section
• Heater not operating or spa no
t
heating
Temperature set to low
Set temperature above current water temperature
Water level too low
Add water until water level is 1 inch (25mm) above Water Line
Blown fuse
Check 30amp bus fuse on control board
Component failure
Contact dealer
• Pump not operating or turns off
Air lock
See Air lock procedure (Page 12)
after a short time
Improper voltage to pump
Contact dealer or qualified electrician
Time out
As a safety precaution, the Spa Controller only allows Pump
operation for 15 minutes continuously
Component failure
Contact dealer or qualified electrician
Thermal overload
During extreme high ambient temperatures the pump motor
may reach the motor thermal overload limit. Wait until motor
cools and retry. If problem persists contact dealer
• Pump surging
Low water level
Add water until water level is 1 inch (25mm) above water line
• Light will not turn on
Burned out bulb
Change bulb
Light bulb may have fallen out
Unscrew back housing and reinsert bulb
• Ozone Generation Unit will not
Blown fuse
Check Ozone fuse
operate
Burned out UV bulb
Replace unit
Component failure
Contact dealer
•
No water Flow from Jets
Air lock
See air lock procedure
Adjustable jets turned off
Turn jets on
Faulty pump or motor
Contact dealer
Slice valve closed
Open slice valve
Clogged filter
Clean or change filter
•
Jet popped Out
Jet face not seated
Insert jet and turn clockwise until jet snaps into place you will
feel
the
jet
seat
Broken jet
Contact dealer
• No air flow from jet
Adjustable jets turned off
Turn jets on
Air control valve not open
Open air control valve
Broken jet
Contact dealer
Jet not seated properly
Insert jet and turn clockwise until jet snaps into place as it seats
• Noisy Pump or Motor
Air lock
See air lock procedure
Low water level
Add water until water level is 1 inch (25mm) above water line
Clogged filter
Clean or replace filter
Damaged or warn motor bearings
Contact dealer
• Spa Overheating
High ambient temperature
During extreme high ambient temperatures the spa may over
heat due to internal friction with in the plumbing. Reduce set
temperature or remove spa cover to cool.
Filtration duration
Reduce filtration cycle duration to minimum setting
• Spa will not turn off
Spa is trying to heat
Check set temperature or heat indicator light on topside
console
is
ON
Spa is on high filter cycle
Check filter cycle and reduce to 2 or 4
• Abnormal water
Excessive evaporation
Check and adjust spa cover if needed
Excessive splashing
Monitor water level after each use
• Water not clean
Dirty or clogged filter
Clean or replace filter
Poor water chemistry
See common water problems section
Insufficient filtration Cycle duration
Based on usage ,adjust filtration cycle duration
High solids content
See common water problem section
Settings 2 x Pumps standard & Simple Options
Press
Menu
button until you reach the mode you require.
TEMP
-
Temp Up
button – until arrow is either pointing up or
down.
(Arrow up will maintain heat / Arrow down will
drop the temp by 10 degrees.)
-
Menu
button to select.
MODE
-
Temp Up button
– press until either Ready or Rest is
displayed
(
Ready
maintains its set temperature /
Rest
will only heat within the filtration cycles)
-
Menu
button to select.
SET TIME (Not used with Simple Option)
-
Temp Up
button – hour will flash on display.
• press
Temp up
button until desired hour.
-
Menu
button to select – minutes will flash.
• press
Temp Up
button until desired minute.
-
Menu
button to select.
FLIP
-
Temp Up
button – will invert the display so it can be seen
in spa.
-
Menu
button to select.
LOCK
Panel Lock
-
Temp Up
button –
PANEL
will be displayed.
•
Temp Up
button - cycle between On and Off.
• Once
ON
is displayed press
MENU
button to select.
(The buttons on topside panel will now be unresponsive)
Temp Lock
-
Temp DOWN
button –
TEMP
will be displayed.
• Temp up button – cycle between On and Off.
• Once
ON
is displayed press
MENU
button to select.
(The Temperature buttons will now be unresponsive – jet
buttons will work)
UNLOCK
- Press and hold down
TEMP UP
while you press the
MODE Button
2 x Slowly.
(Topside panel is now unlocked
and normal operations enabled)
HOLD
-
Temp Up
button –
‘HOLDING FOR 1:00’
will be
displayed.
(Pump/s will shut down for 1 minute to allow time to
replace filters)
-
Press Temp Up
-to restart or wait for the minute HOLD to end.
FLTR 1
(Set 1 -12 hours every 12 hours on simple)
-
Temp Up
button –
BEGN
will be displayed.
-
Temp Up
button – Hour will be flashing.
• Press
Temp Up
button to cycle to the hour preferred
to start.
-
Menu
button to select – minutes now flash.
•
Temp Up
to adjust the minutes – goes up 15 minutes
with every press.
-
Menu
button to select.
RUN HRS
is then displayed.
- Temp Up button – press to how many hours you would
like the filtration cycle to run.
(recommended filtering cycle - 4 hours twice a day)
-
Menu
button to select.
•
Minutes
– press
TEMP Up
button – goes up in 15
minutes every press.
-
F1 ENDS - Menu
button to select.
FLTR 2
(Not used with Simple Option)
-
Temp Up
button –
OFF
will be displayed press
Temp Up
for it to be
ON
-
Menu
button to select.
-
Temp Up
button –
BEGN
will be displayed.
-
Temp Up
button – Hour will be flashing.
• Press
Temp Up
button to cycle to the hour preferred
to start.
-
Menu
button to select – minutes now flash.
•
Temp Up
to adjust the minutes – goes up 15 minutes
with every press.
-
Menu
button to select.
-
RUN HRS
is then displayed.
-
Temp Up
button – press to how many hours you would
like the filtration cycle to run.
-
Menu
button to select.
•
Minutes
– press
TEMP
Up button – goes up in 15
minutes every press.
-
Menu
button to select.
F2 ENDS
– press
MENU
button to select.
PREF
Service tech
UTIL
Service tech
Need assistance? Visit our Service Portal:
support.canadianspacompany.com
SERVICE PORTAL
The FAQ section provides answers to your hot tub questions.
Submit a ticket in our system and our global team will
effectively solve your issue quickly and efficiently 24/7.
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Customer Support
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Trouble shooting
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