Section 6 ‒ Troubleshooting
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MLTDR-W-50S User's Guide
Section 6 ‒ Troubleshooting
The following are common failure scenarios and suggested troubleshooting guidelines.
No Communications with Station
First, open a command prompt on the computer used for communications and type PING <IP ADDRESS> to
verify connectivity to the station.
If PING succeeds, then double-check IP and Port configuration in the MultiLogger Network Manager. The
AirborneM2M, WiBox and SGX 5150 all have a web client for verifying and modifying device configuration,
simply type the IP address assigned to the Wi-Fi adaptor into the computer's browser URL edit.
If PING is unsuccessful, visit the station and test power with a digital voltmeter. Check the battery terminals
directly, it should read between 12.5
– 13.5VDC. If power at the battery is adequate, verify the Power switch is
ON. If power is on, verify the Wi-Fi adaptor configuration.
Communications Very Unreliable
If common operations like Update or Collect fail regularly, or the Monitor mode is very slow to start, it is likely
that the signal strength is inadequate for the location and antenna being used. Contact the factory for
recommendations on antenna options that are compatible with the MLTDR-W's Wi-Fi adaptor.
Station Drops Out At Night
Likely the station is being operated during the day by the solar panel, but the battery is not being charged.
Replace the battery. If the problem persists then replace the solar controller. Contact Canary Systems
for
replacement components.
Coaxial Cable Measurements Are All -99999
This indicates a failed connection to the coaxial cable interface or a failed interface. Verify connections
between the control module and coaxial cable interface. If connections check out contact Canary Systems for
a replacement interface.
Coaxial Cable Measurements Are All Close to 1
This indicates a failed connection to the coaxial cable. Double-check the jumper cable connection and the
monitoring cable connection. If necessary, dismantle the monitoring cable connector and re-attach.
Coaxial Cable Data Not Being Stored
This indicates the configuration was not done properly for the system, specifically the checkbox
Store
Location
was not checked for the array locations used to hold the data. See Section 4.3 for more information
on the configuration.
Data Sets From Unconnected Cables Are Being Stored
This indicates that some of the programming lines for the coaxial cables have not been commented out (or
deleted). See Section 4.3 for more information on modifying the default programming to match the number of
cables being monitored.