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PROBLEM

DELIVERS UNTREATED WATER

The bypass is closed, sending raw water past the unit.

Return the bypass valve to the open position to service the home. See Manual 

Bypass.

Bypass loop in the home’s plumbing.

Close outlet valve only on conditioner bypass, open nearest softened water line. If 

no water flows, then there is not a bypass in the plumbing. If there is water flow, 

then there is a hidden bypass in the plumbing and you need to call the installer.

No salt or low salt level.

Fill salt above the water line in the salt tank. Low salt will affect the conditioner’s 

capacity. See adding salt to the brine tank.

Not programmed correctly for the current application.

Verify programming is set correctly for the current application. Verify programming 

is set to correct the hardness level and the number of people living in the home. See 

Start-Up & Programming.

EXCESSIVE WATER IN THE SALT TANK

Refer to maintenance section.

Clean the injectors and the salt tank.

NOT GENERATING AUTOMATICALLY, NOT METERING FLOW

Check diagnostics for last regeneration.

Open nearest softened water outlet and check if gallons are counting down on 

meter. If not metering, contact your authorized installer.

NOT USING SALT

Injectors or injector screen plugged. Refer to maintenance section.

Clean and or replace injectors and screens. See salt bridged in the salt tank.

NOT REGENERATING AUTOMATICALLY CAUSING ALARMS

Caused by a power outage or brownout during regeneration.

Unplug power for 30 seconds then reconnect. If the alarm continues contact your 

authorized installer.

UNIT REGENERATES BUT DOES NOT USE SALT

Drain line flow control is plugged.

Clean or replace injectors. Clean drain line flow control to ensure there are NO kinks 

or restrictions in the drain line.

USING MORE SALT THAN EXPECTED

Is the unit set properly for salt efficiency, is the programming correct 

for hardness and number of people?

Check programming. Is the unit set properly for salt efficiency, is the programming 

correct for hardness and number of people?

ALARMS AFTER REGENERATION

Caused by a power outage or brownout during regeneration.

Unplug power for thirty seconds then reconnect. If the alarm continues, contact 

your authorized installer.

Corroded or damaged rear circuit.

Contact authorized installer and replace circuit.

DISCOLORED WATER

Check with your local water authority to see if there if there has seen 

water main activity in your area.

If there has been, manually regenerate the unit a couple of times in a row to clear 

the color. If there hasn’t been and main activity, contact your authorized installer.

Iron bleed through. If there are small amounts of iron in your raw 

water supply it will eventually build up in the resin and cause bleed 

through.

See settings to compensate for iron in the water. If required add-on an automatic 

resin feeder. Contact your authorized installer or local plumbing store to purchase 

an approved resin cleaner.

TROUBLESHOOTING GUIDE

NOTE

Before attempting any troubleshooting, be 

sure to test the water. The tests should include;

1. Raw water

2. Hot treated water

3. Cold treated water.

Summary of Contents for 185HTO

Page 1: ...w all instructions carefully before operation 4 Avoid pinched O rings during installation by applying NSF certified lubricant to all seals provided with install kit 5 This system is not intended for t...

Page 2: ......

Page 3: ...W RATE INFORMATION 8 FEED WATER PARAMETERS 8 UNPACKING INSPECTION 9 BEFORE INSTALLATION 10 PREPARATIONS 11 PLANNING YOUR INSTALLATION 15 INSTALLATION STEPS 17 UNDERSTAND THE SCREEN KEYPAD CONFIGURATIO...

Page 4: ...he warranty The warranty provided gives you specific legal rights and otherwise limits your legal rights to the extent permitted by law By installing and or using this product you are accepting these...

Page 5: ...umber serial number and valve serial number in the Records Contacts section as they will be important if you need to troubleshoot FIND AND RECORD VALVE TYPE SERIAL NUMBERS RECORDS CONTACTS YOUR DEALER...

Page 6: ...or 40 F 110 F Do NOT expose conditioner to freezing temperatures or vacuum Discharge lines exposed to freezing temperatures should be positioned with a downward slope Do NOT expose conditioner to dire...

Page 7: ...ller usually sets this for the worst case hardness Reserve Capacity Calculated at seventy five 75 gallons per person Scrolling Diagnostics By pressing any button to light the LCD display the unit will...

Page 8: ...ter conditioner HEDP Hardness 75 gpg Maximum Iron Max 2 ppm ferrous Maximum Manganese 0 75 ppm Maximum Hydrogen Sulfide 0 0 ppm MaximumTDS 2000 ppm pH 6 5 to 7 5 HTO HTOK Maximum Hardness 75 gpg Maxim...

Page 9: ...C w Parallel Adaptor UNPACKING INSPECTION WARNING RISK OF CHOKING Discard all leftover parts and packaging materials after installation Small parts could be a choking hazard NOTE Canature is NOT respo...

Page 10: ...em Conditioner resins will degrade in the presence of chlorine or chloramines above one 1 ppm If you have anything in excess of this amount you will experience reduced life of the resin Carbon filtrat...

Page 11: ...during transit If this occurs back wash the conditioner to reclassify the media 1 Remove the adaptor and valve from the mineral tank Grease the bottom oring of the adaptor with silicone grease provide...

Page 12: ...Support Bed Gravel Support Bed Gravel Support Bed Gravel Carbon Tannins A850 Resin or A860 Resin Neutralizer Filter Conditioner Resin Conditioner Resin Conditioner Resin Conditioner Resin Conditioner...

Page 13: ...trol valve Apply lubricant to the larger O ring on the bottom of the valve that seals with the tank threads 5 Remove the tape from the top of the riser tube Carefully position the valve over the riser...

Page 14: ...ide the brine tank 6 For installation of brine tank at the installation site pull the other end of the brine tube from the hole on the brine tank The completed assembly is below 3 Place the brine grid...

Page 15: ...notliableforanynon compliancewithlocal requirements 4 Locate conditioner as close as possible to the water supply source 5 Locate conditioner as close as possible to a floor or laundry tub drain and a...

Page 16: ...Inlet Outlet Water Pipe Inlet Water Pipe Outlet Drain Elbow Assembly Brine Elbow Assembly 5 8 Drain Line Floor drain Laundry Drain IMPORTANT PLEASE ENSURE THE ATTACHED TUBE STIFFENER IS INSERTED INTO...

Page 17: ...umbing adaptors 3 Apply the supplied lubricant 92360 to the O rings of the fittings 4 Connect the supplied elbow plumbing adaptors to the bypass with red clips 5 Connect the inlet and outlet of the wa...

Page 18: ...ake sure bypass knobs are completely open otherwise the untreated water may enter through the valve OPEN OPEN CLOSE OPEN OPEN CLOSE OPEN OPEN CLOSE SERVICE INLET OUTLET INLET OUTLET BYPASS INSTALLATIO...

Page 19: ...maximum recorded flow rate of the water 11 Day override 12 Rinse override 13 Delayed regeneration 14 RegenerationTime time of day when backwash starts 15 Refill time 16 Valve mode 17 Valve ID UNDERSTA...

Page 20: ...Do NOT add salt to the brine tank at this time NOTE If severe loss in water pressure is ob served when the conditioner unit is initially placed in service the conditioner tank may have been laid on it...

Page 21: ...m Manganese x 8 __ grains of hardness These numbers can be found on your water analysis report and the equivalent grains of hardness should be added to your total hardness number The new sum of these...

Page 22: ...1 for three seconds 3 to unlock 2 After three 3 seconds the display will beep confirming unlock 3 Press and hold button one 1 for three seconds 3 until you hear a beep This will unlock the SETTINGS m...

Page 23: ...three 3 or four 4 key to change WATER SOURCE value For problem water set to WELL OTHER For clean city water choose MUNICIPAL REGEN TIME 02 00 AM LOAD DEFAULT NO REGEN TIME 02 00 PM PROGRAMING COMPLETE...

Page 24: ...e tank The unit will automatically fill the water to the correct level when it regenerates Salt Water Congratulations Start Up Instructions are now complete the unit is operational NOTE HTO HNU models...

Page 25: ...WATER INJECTOR KIT For use on HTO HNU conditioners only IMPORTANT If the water source this water conditioner is being applied on is not municipal water and contains up to 2 0 mg l ppm of ferrous Clea...

Page 26: ...ess button two 2 until past PROGRAMMING COMPLETE PRESS SETTINGS KEY 3 SEC TO UNLOCK 1 The display may read PRESS SETTINGS KEY Press button one 1 for three seconds 3 to unlock 2 After three 3 seconds t...

Page 27: ...to the water heater OFF and shut the heater inlet water valve OFF 2 Drain hot water tank completely OPEN the InletWaterValve allowing the heater tank to be refilled with iron free water Continue flush...

Page 28: ...heck cross pipes annually Maintenance materials Please see Common Spare Parts CARE OF YOUR CONDITIONER To retain the attractive appearance of your new water conditioner occasionally clean it with a mi...

Page 29: ...tuations happen or the unit fails to regenerate for any other reason correct the problem first then regenerate the unit manually Regenerate two times in a row to restore the reserve capacity and bring...

Page 30: ...of the holder and drill 1 Measure 2 inches from the top of the tank beside the oblong molding 3 Install the holder 5 Take off the small hole cover on the BrineWell lid 4 Hang the ResCare bottle on the...

Page 31: ...ResCare SERVICING YOUR CONTROL VALVE BEFORE SERVICING YOU WILL NEED TO 1 Shut the water supply to the conditioner OFF put the conditioner into the BYPASS position 2 Relieve water pressure in the condi...

Page 32: ...l and repeat until finishing with a seal Important use the specialized end spacer and note it s placement 6 Lubricate the piston assembly with silicone lubricant Part 92360 and then replace the Piston...

Page 33: ...Injector Configuration Plug Groove Plug Injectors Fig 1 CLEAN INJECTOR ASSEMBLY FOR MODELS BEFORE JUNE 2022 Sediment salt and silt will restrict or clog the injector A clean water supply and pure salt...

Page 34: ...eration Unplug power for 30 seconds then reconnect If the alarm continues contact your authorized installer UNIT REGENERATES BUT DOES NOT USE SALT Drain line flow control is plugged Clean or replace i...

Page 35: ...motor and transformer if unable to determine the output of the transformer separately 2 Contact your authorized installer for parts and or assistance COMMON SPARE PARTS TROUBLESHOOTING GUIDE CONTINUED...

Page 36: ...mage caused by any force of nature is not covered in this warranty At our sole discretion we will repair or replace defective parts if our warranty department determines it to be defective under the t...

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