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80150310 2022-09-15
WARRANTY
85HE (includes 185, 285 485 785HE models) Residential Water Softener
NOTICE:
THIS MANUAL CONTAINS A LIMITED WARRANTY. BY INSTALLING AND/OR USING THIS PRODUCT, YOU WAIVE CERTAIN LEGAL RIGHTS INCLUDING THE RIGHT
TO SUE OR CLAIM COMPENSATION IN THE EVENT OF PROPERTY DAMAGE, INJURY AND/OR DEATH.
Products manufactured and assembled by Canature WaterGroup™ are warranted to do the work for which they are intended where properly installed, operated
and maintained. Canature WaterGroup™ warrants each new residential water softener to be free from defects in materials and workmanship subject to the
qualifications or exclusions below.
Residential Systems are defined by pressure tank size and / or the amount of resin or filter media contained in the tank. Residential systems use up to 13” [76mm]
diameter tanks and can contain up to 3.0 cubic feet [28.3 L] of resin or filter media.
Warranty on Control Valve and Parts:
Canature WaterGroup™ will replace or repair any part (except for Wear and Tear Items – Media, Piston, Seals and Brine Valve) which fails within seven (7) years
from date of manufacture, as indicated by the serial number, provided the failure is due to a defect in material or workmanship. The only exception from the date
of manufacture shall be proof of purchase or installation is provided and then the warranty period shall be from the date thereof.
Warranty on Mineral Tanks and Brine Tanks:
Canature WaterGroup™ will provide a replacement mineral tank or brine tank to any original equipment purchaser in possession of a tank that fails within the
lifetime of the original owner, provided the failure is due to a defect in material or workmanship and that the water softener or filter is at all times operated in
accordance with specifications provided in the Owner’s Manual and not subject to freezing or vacuum.
Exclusions:
Damage to any part of this water softener or filter as a result of misuse, misapplication, neglect, alteration, accident, installation or operation contrary to our
printed instructions, damage to ion exchange resin and seals caused by chlorine / chloramines in the water supply, damage to internal pistons and seals caused
by wear and tear from iron, manganese, sediment and or silt, or damage caused by any force of nature is not covered in this warranty. At our sole discretion, we
will repair or replace defective parts if our warranty department determines it to be defective under the terms of this warranty. Canature WaterGroup™ assumes
no responsibility for consequential damage, labor or expense incurred as a result of a defect or failure. Media and Resin coverage is limited to the warranty
provided by the original manufacturer.
As a manufacturer, we do not know the characteristics of your water supply. The quality of water supplies may vary seasonably or over a period of time. Your
water usage may vary as well. Water characteristics can also change if the appliance is moved to a new location. For these reasons, we assume no liability for
the determination of the proper equipment necessary to meet your requirements, and we do not authorize others to assume such obligation for us. Further, we
assume no liability and extend no warranties, express or implied, for the use of this product with a non-potable water source or a water source which does not
meet the conditions for use as described in the Owners Guide.
CANATURE WATERGROUP’S™ OBLIGATIONS UNDER THIS WARRANTY ARE LIMITED TO THE REPAIR OR REPLACEMENT OF THE FAILED PARTS OF THE WATER SOFTENING
SYSTEM AND WE ASSUME NO LIABILITY WHATSOEVER FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, GENERAL OR OTHER DAMAGES.
Return of Goods:
An authorization number must be obtained before returning any merchandise. NOTE: All material returned to Canature Watergroup must be returned freight
prepaid. Upon inspection, if our warranty department determines the goods to be defective under the terms of this warranty, the warranty shall be limited to
the defective parts to be repaired, replaced, or credited at Canature WaterGroup’s discretion. You pay only freight to return defective parts to our factory and local
dealer charges, including but not limited to labor charges, travel and transportation expenses, and handling fees.
Some State & Provincial jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Similarly,
some State & Provincial jurisdictions do not allow exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction. Consult your authorized Dealer for
warranty and service information.
Summary of Contents for 85HE
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