15
FAULT FINDING
A selection of common known problems and solutions are listed below.
Problem
Cause
Answer
Programmed 7-5 but zone
1 won’t isolate in night set.
Have not MANUALLY
isolated zone when setting
panel.
When night setting enter
code * 0 * 1.
Tamper won’t clear with lid
on.
Tamper loop open.
Check 24hr tamper, sounder
tamper, and all devices for an open
tamper loop.
PA won’t work on the
keypad.
Not holding * and # long
enough or option not
enabled
Be sure to HOLD * and # until the
alarm activates. Enable option 7-6.
Mains light not on.
No mains.
Check fuse & mains supply.
Battery not taking over
after mains fail.
Battery fuse blown, battery
not connected, or flat
battery.
Connect battery and check 1A
battery fuse. Fit new battery.
Remote keypad not
responding.
Incorrect wiring.
Check wiring. C to C and D to D.
Zones failing to activate.
Incorrect wiring.
Make sure the devices are wired in
series NOT parallel.
Zone activates during
entry.
Seeing an alarm zone on
entry or deviating from
entry route.
Make sure all zones on entry route
are programmed with walk-through.
Don’t deviate.
Zone activates even in
day mode.
Programmed to PA or
FIRE.
Reprogram the zone to be an alarm
zone or similar.
If you are still experiencing problems then contact our technical helpline with information at
hand regarding your situation. If your problem stems from wiring, you may be required to write
down wiring instructions, so have a pen and paper at hand.
General questions & Answers
Question
Answer
Can two bell boxes be used on the
system?
Yes, make sure tampers are in series and do not
exceed the current limit.
Can a “sound bomb” be installed?
Yes, connect between AUX+ and S-. Be sure not to
exceed maximum current rating.
Can the engineer set the panel
without the need of the user code?
Yes, if the engineering code is entered, the panel will
start the set.
How many PIRS can be connected
to a zone?
As many as current supply will allow. Zone resistance
should not exceed 50 ohms.
What happens if a zone is still in
fault when the bell cuts off?
The panel will re-arm. Any zones in fault will be
temporality isolated, and they will re-arm when the
fault clears.
Will there be any further alarms?
Any further alarm activations will trigger the bells
again for the selected time. If any zone activates
three times in succession, it will be isolated. Alarms
can still occur from other zones.
