3
(*Certain Models Only)
USER CHECKLIST
Should you have a problem with the product, complete this simple user checklist before calling
your local Candy service.
•
Is there a working electricity supply to the cleaner? Please check with another electrical
appliance.
•
Is the dust container over-filled? Please refer to ‘Cleaner Maintenance’.
•
Is the filter blocked? Please refer to ‘Cleaner Maintenance’.
•
Is the hose or nozzle blocked? Please refer to ‘Removing a blockage from the system’.
•
Has the cleaner overheated? If so, it will take approximately 30 minutes to automatically
reset.
IMPORTANT INFORMATION
Candy Spares and Consumables
Always replace parts with genuine Candy spares. These are available from your local Candy
dealer or direct from Candy. When ordering parts always quote your model number.
Candy Customer Helpline Service
Should any faults occur with your cleaner during the first 12 months contact the Candy Customer
Helpline on the number below.
Tel: 08444 995 599
Email: customer.services@hoovercandy.com
Candy have a computerised nationwide service network of over 500 engineers who will quickly
respond to your call and guarantee your repair for 12 months.
Removing a blockage
1. Check if the dust container is full. If so refer to ‘Emptying the dust container’.
2. If the dust container is empty but suction is still low:
A. Do the filters need cleaning? If so refer to ‘Cleaning the washable filters’.
B. Check if there is any other blockage in the system - Use a rod or pole to remove any
blockage from the extension tube or flexible hose.
C. Check if pre-motor filter is fitted and filter door is closed.
Warning (Certain models only*)
-. If the cleaner is used for a significant period of time when
dust container is full, filters are dirty and with a blockage in the system, a thermal cut out will
switch the cleaner off to prevent overheating. If this should happen, switch the cleaner off,
unplug and correct the fault. It will take about 30 minutes for the cut out to automatically reset.
GB
Q
uality and the Environment
Safety
Although safety certification of electrical appliances is not required by law in the UK, Candy
believe that independent approval is the best way of demonstrating safety in design and
manufacture. The British Electrotechnical Approvals Board (BEAB), the independent UK national
authority for the safety of domestic electrical appliances, ensures that European safety standards
are met and maintained throughout the production life of an appliance.
All appliances that pass the requirements are permitted to carry the BEAB mark of safety.
Quality
BSI ISO 9001
Candy’s factories have been independently assessed for quality. Our products are made using a
quality system which meets the requirements of ISO 9001.
The Environment:
This appliance is marked according to the European Directive 2002/96/EC on Waste Electrical
and Electronic Equipment (WEEE).
By ensuring this product is disposed of correctly you will help prevent potential negative
consequences for the environment and human health, which could otherwise be caused by
inappropriate waste handling of this product.
The symbol on the product indicates that this product may not be treated as houshold waste.
Instead it shall be handed over to the appliance collection point for recycling of electrical and
electronic equipment.
Disposal must be carried out in accordance with the local environmental regulations for waste
disposal.
For more detailed information about treatment, recovery and recycling of this product, please
contact your local city office, your household waste disposal service or the shop where you
purchased the product.
Your Guarantee
The guarantee conditions for this appliance are as defined by our representative in the country
in which it is sold. Details regarding these conditions can be obtained from the dealer from
whom the appliance was purchased. The bill of sale or receipt must be produced when making
any claim under the terms of this guarantee.
Subject to change without notice.
