Investigating malfunctions
What might be the cause of…
Defects you can remedy yourself
Plug not in socket.
Not switched on.
Power failure.
Fuse blown.
Door open.
See cause 1.
Tap turned off.
Programme selector not correctly
positioned.
Fill hoses are kinked
Kink in discharge hose.
Foreign bodies in filter
House drain is blocked
Leaking gasket between tap and water
inlet hose.
House drain is blocked
Soap drawer blocked with soap residues
Water has not yet drained away.
"No spin" selected (certain models only).
Washing machine not completely level.
Transit brackets not removed yet.
Load not distributed evenly.
Two minutes have not elapsed since the
programme finished.
–
No water fill.
No pump out.
Machine overfilled with water.
MALFUNCTION
CAUSE
REMEDY
1. Does not work on any
programme
2. Does not fill with water
3. Water does not drain
away
4. Water on floor around
the washing machine
5. Does not spin
6. Machine vibrates a lot
during spin
7. Door will not open
8. Display reads error
0, 1, 5, 7, 8, 9
9. Display reads error 2
10. Display reads error 3
11. Display reads
error 4
Plug it in.
Switch on.
Check.
Check.
Close door.
Check.
Turn on tap.
Position programme selector
correctly.
Straighten fill hoses
Straighten discharge hose.
Examine filter (see pages 23-24)
Clean drain
Replace gasket and tighten hose and
tap well.
Clean drain
Clean soap drawer
Wait a few minutes for machine to empty.
Reset button or turn "no spin" knob.
Adjust the special adjustable feet.
Remove transit brackets.
Rearrange the laundry evenly.
Wait two minutes.
Call service.
Check water supplies are on.
Check drain is clear.
Check drain hose is not kinked.
Turn off water supply to machine.
Call service.
The machine makes a
different noise when
spinning! This is because it
has a brush motor for better
performance.
Only a small level of water can be
seen in the drum! This is because
new machines do not use much
water, yet achieve the same
standard of washing and rinsing.
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