Trouble
s
hooting
156
Troubleshooting
If you have a problem with your camcorder, refer to this section. Consult your dealer or a Canon Service Center
if the problem persists.
Power Source
The camcorder will not turn on or it turns off by itself.
- The battery pac
k
i
s
exhau
s
ted. Replace or charge the battery pac
k
.
- Remove the battery pac
k
and reattach it correctly.
Cannot charge the battery pack.
- Ma
k
e
s
ure the camcorder i
s
off
s
o charging can
s
tart.
- The temperature of the battery pac
k
i
s
out
s
ide the charging range (approximately 5 – 35 °C (41 – 95 °F)). Remove the
battery pac
k
, warm it or let it cool down, a
s
nece
ss
ary, and try charging it again.
- Charge the battery pac
k
in temperature
s
between approximately 5 °C and 35 °C (41 °F and 95 °F).
- The battery pac
k
i
s
faulty. Replace the battery pac
k
.
- The camcorder cannot communicate with the battery pac
k
attached. Battery pac
ks
not recommended by Canon for
u
s
e with thi
s
camcorder cannot be charged u
s
ing thi
s
camcorder.
- If you are u
s
ing a battery pac
k
recommended by Canon for u
s
e with thi
s
camcorder, there may be a problem with the
camcorder or battery pac
k
. Con
s
ult a Canon
S
ervice Center.
A noise can be heard from the AC adapter.
- A faint
s
ound can be heard while the AC adapter i
s
connected to a power outlet. Thi
s
i
s
not a malfunction.
The battery pack is exhausted extremely quickly even at normal temperatures.
- The battery may have reached the end of it
s
battery life. Buy a new battery pac
k
.
Recording
Pressing the REC button will not start recording.
- You cannot record while the camcorder i
s
writing previou
s
recording
s
to an
S
D card (while the ACCE
SS
indicator i
s
illuminated in red). Wait until the camcorder ha
s
fini
s
hed.
- The loc
k
lever on the handle i
s
s
et to
C
, rendering the handle’
s
REC button inoperable. Change the po
s
ition of the
loc
k
lever.
The point where the REC button was pressed does not match the beginning/end of the recording.
- There may be a
s
light interval between pre
ss
ing the REC button and the actual
s
tart/end of recording. Thi
s
i
s
not a
malfunction.
The camcorder will not focus.
- The camcorder may not be able to focu
s
on certain
s
ubject
s
u
s
ing autofocu
s
. Focu
s
manually (
A
- When the AF mode i
s
s
et to AF-boo
s
ted MF,
s
tart focu
s
ing manually until the AF frame change
s
to white (automatic
adju
s
tment range).
- The viewfinder i
s
not adju
s
ted. U
s
e the dioptric adju
s
tment lever to ma
k
e the proper adju
s
tment (
A
- The len
s
i
s
dirty. Clean the len
s
with a
s
oft len
s
-cleaning cloth.
When a subject flits across in front of the lens, the image appears slightly bent.
- Thi
s
i
s
a phenomenon typical of CMO
S
image
s
en
s
or
s
. When a
s
ubject cro
ss
e
s
very quic
k
ly in front of the camcorder,
the image may
s
eem
s
lightly warped. Thi
s
i
s
not a malfunction.
Changing the operating mode between recording (
Ü
)/record standby (
Ñ
)/playback (
Ð
) takes longer than usual.
- When the
S
D card contain
s
a large number of clip
s
,
s
ome operation
s
may ta
k
e longer than u
s
ual.
S
ave your
recording
s
(
A
123) and initialize the card (
A
34). Alternatively, replace the
S
D card.
Clips or photos cannot be recorded properly.
- Thi
s
may occur a
s
clip
s
and photo
s
are recorded/deleted over time.
S
ave your recording
s
(
A
card (
A
After using the camcorder for a long time, it becomes hot.
- The camcorder may become hot after u
s
ing it continuou
s
ly for long period
s
of time; thi
s
i
s
not a malfunction. If the
camcorder become
s
unu
s
ually hot or it become
s
hot after u
s
ing it only for a
s
hort while, it may indicate a problem with
the camcorder. Con
s
ult a Canon
S
ervice Center.
