Troubleshooting
52
Handling Error Messages
When a printer error occurs, the POWER lamp flashes. The number of flashes
indicates the type of error that has occurred. Count the flashes and take the
appropriate action to correct the error.
Number of
Flashes
Possible Cause
Try This
Two flashes
Printer is out of
paper
Reload paper and press the RESUME/CANCEL button.
Three flashes
Paper jam
If a paper jam occurs, clear the jammed paper, reload paper in the printer, then
press the RESUME/CANCEL button. See
"Paper Jams"
on page 51.
Four flashes
Empty ink tank
Replace with a new ink tank immediately.
Press the RESUME/CANCEL button to resume printing with an empty ink tank.
Replace the ink tank as soon as possible.
It may damage the printer if you continue printing with an empty ink tank.
See
"Replacing an Ink Tank"
on page 29.
Five flashes
Print head not
installed/Defective
print head
Install print head. If print head is already installed, remove the print head and
check the electrical contacts for foreign matter, then reinstall.
After reinstalling the print head, you may need to realign it.
If the print head fails to work properly after reinstalling it, contact the Customer
Care Center.
Eight flashes
Waste ink tank
almost full
The printer has a built-in waste ink tank to hold the ink consumed during print
head cleaning.
Eight flashes indicates that this tank is nearly full.
Press the RESUME/CANCEL button to clear the error so printing can continue.
Contact the Customer Care Center.
Nine flashes
A specified period
of time has lapsed
without receiving a
response from the
digital camera / The
digital camera or
digital video
camcorder
connected is not
compatible with
this printer
Disconnect the camera cable, press the printer's RESUME/CANCEL button and
reconnect the cable.
If the error is not fixed, there is a possibility that you are using a digital camera or
digital video camcorder that is not supported by this printer. Use Canon "Bubble
Jet Direct" compatible digital cameras or digital video camcorders.
An error that requires contacting the Customer Care Center may have occurred.
Disconnect the printer cable from the printer, and then turn the printer off and
unplug the printer from the power supply. Plug the printer back in and turn the
printer back on after leaving it about 10 minutes.
If the problem remains, contact the Customer Care Center.
Note
POWER lamp flashes
alternately green and
orange
i560_QSG_US.book Page 52 Tuesday, May 6, 2003 1:43 PM