Chapter 8
Troubleshooting
129
Problem
Cause
Solution
Multiple sheets load into
Paper may not be inserted
Make sure paper is inserted
printer
correctly.
all the way into the sheet
feeder.
Sheets of paper may be
Make sure the paper is not
sticking together.
sticking together. Be sure to
fan the stack of paper before
placing it in the sheet feeder.
Too much paper may be
Make sure the stack of paper
stacked in the sheet feeder.
does not exceed the paper
guide. If necessary, remove a
few sheets from the sheet
feeder.
Do not force the stack into
the sheet feeder.
Different types of paper
Load just one type of paper.
may be stacked in the sheet
feeder.
Make sure you are loading
paper that matches the
specifications of this printer.
See Appendix A,
Specifications, for details.
Envelopes do not load
Envelopes may not be
Make sure the envelopes are
loaded correctly.
loaded properly:
❏
The top of the envelope
goes in first.
❏
The flap is toward the
sheet feeder.
❏
The right side of the
envelope is aligned
against the right side of
the sheet feeder.
❏
The left side is aligned
against the paper guide.
Make sure there are no more
than five envelopes in the
sheet feeder.
Single envelopes may not
For manual loading, make
be feeding correctly.
sure the envelope is inserted
all the way into the printer.
Envelopes may not match
Envelopes must be U.S.
specifications for this printer. Commercial number 10
(9.5 x 4.1 inches) or
European DL envelopes
(220 x 110 mm).
Troubleshooting
Summary of Contents for BJC-70
Page 5: ...vi ...
Page 94: ...84 Using the Color Advisor Chapter 5 ...
Page 156: ...146 Troubleshooting Chapter 8 ...
Page 168: ...158 Customizing the Printer Chapter 9 ...
Page 188: ...178 Specifications Appendix A ...
Page 200: ...190 Application Notes Appendix B ...
Page 212: ...202 Glossary ...