81
chapter 7
Troubleshooting
Top Page
Glossary
Contents
Index
ScanGear CS-U does not launch.
Problem:
ScanGear CS-U does not launch, the screen freezes, or
another software application launches.
Cause1:
The scanner may not be connected correctly.
Solution:
Make sure the scanner is properly connected to your
computer before you turn on the computer and start
Windows. If not, connect the scanner. Then restart your
computer.
Cause2:
You may have chosen the wrong scanner source in your
software application.
Solution:
Make sure you selected the correct scanner in the parent
software application. For details, see your software
application documentation for instructions.
Cause3:
The scanner configuration file may have been changed.
Solution:
Uninstall ScanGear CS-U (
☞
p.19
) then reinstall ScanGear
CS-U (
☞
p.12
).
