CONTENTS
GLOSSARY
INDEX
92
92
Chapter 7
Frequently Asked Questions
Chapter 7
Frequently Asked Questions
Pre-Scan Checklist
Before you begin troubleshooting specific problems, verify that you have
reviewed this checklist.
• Viewing that your system meets all the memory, hard disk and
operating system requirements listed
“System Requirements”
in
Chapter 1.
• Make sure that the ScanGear CS-S software was installed
successfully.
• Check that the cables between your computer and scanner are
connected securely.
• If you see a message on the screen that says something like this:
“Device failed/cannot find TWAIN...” make sure you have turned on
your scanner first, before your PC. If necessary, turn the scanner off
and back on again.
• Turn on your scanner before you turn on the computer.
• Before scanning or previewing, check that the data source has been
selected. If your scanner does not appear as an option when you
select a source to scan from your imaging software, you may have
to install ScanGear CS-S again.
