CHAPTER 5
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COPYRIGHT © 1999 CANON INC. CANOSCAN FB3330/FB630 SERIES REV.0 OCT. 1999 PRINTED IN JAPAN (IMPRIME AU JAPON)
B. Troubleshooting Malfunctions
1. Host computer not detecting the scanner
Cause 1
: Faulty installation of the device driver
Corrective action : Reinstall the device driver.
Cause 2
: The scanner is not powered ON. (FB330P/FB630P)
Corrective action : Securely connect the AC adapter to the scanner.
Cause 3
: Faulty connection of the parallel cable/USB cable
Corrective action : Securely connect the parallel cable/USB cable to the scanner and host
computer.
Cause 4
: Faulty parallel port setting of the host computer (FB330P/FB630P)
Corrective action : Reset the host computer's parallel port setting of transmission method
(ECP, EPP, Bidirectional, or Standard) and I/O port address.
Cause 5
: Faulty main PCB
Corrective action : Replace the main PCB.
2. Scanner not operating
Cause 1
: Lock switch is not unlocked.
Corrective action : Unlock the lock switch.
Cause 2
: Faulty connection of the flat cable
Corrective action : Securely connect the flat cable to the contact image sensor and main
PCB.
Cause 3
: Faulty contact image sensor
Corrective action : Replace the contact image sensor.
Cause 4
: Faulty main PCB
Corrective action : Replace the main PCB.
3. Scanning unit drive motor not running
Cause 1
: Faulty connection of the flat cable connector
Corrective action : Securely connect the flat cable connector.
Cause 2
: Faulty scanning unit drive motor
Corrective action : Replace the drive unit.
Cause 3
: Faulty main PCB
Corrective action : Replace the main PCB.
4. LED of the contact image sensor not lighting
Cause 1
: Faulty connection of the connector
Corrective action : Securely connect the flat cable.
Cause 2
: Faulty contact image sensor
Corrective action : Replace the contact image sensor.