50
Nothing happens
Cause 1:
Incorrectly connected USB cable
Solution:
Check the USB cable to ensure that it is correctly attached (See Getting Started
guide)
Cause 2:
For Windows: Scanner not supplied with an efficient 500 milliampere (mA) power
Solution:
Connect the scanner directly to a self-powered USB hub with a 500 milliampere
(mA) bus power supply
Problems with Software Installation
Installation is unsuccessful
Cause 1:
Insufficient memory to run the installer program
Solution:
Close other software programs that are running and reinstall
Cause 2:
Insufficient free hard disk space
Solution:
Delete or transfer unnecessary files from the hard disk and reinstall. Refer to the
Getting Started guide, for the required hard disk space
Cause 3:
For Macintosh: Plug-in Module CS-U is already installed
Solution:
Empty trash and reinstall Plug-in Module CS-U
Installation does not seem to be working (Windows)
Solution:
Manually install the software by clicking the [Start] button, selecting [Run] and
typing one of the command lines below into the box. If your CD-ROM drive is
labeled other than [D:], substitute the appropriate letter, such as [E:] or [F:], in
the lines below
