Troubleshooting
44
Print Quality is Poor or Contains Errors
Problem
Possible Cause
Try This
Ink does not eject
properly/Printing is
Blurred/ Colors are
Wrong / White
Streaks appears /
Printed Ruled Lines
are Displaced
Ink tank is not seated
properly
Check that the ink tanks are firmly seated in the print head and reseat them if
necessary.
Print head nozzles
clogged
Print the nozzle check pattern to check for uneven ink output.
See
"Printing the Nozzle Check Pattern
Printing the Nozzle Check Pattern
Printing the Nozzle Check Pattern
Printing the Nozzle Check Pattern"
on page 29.
When a specific color is missing from the nozzle check pattern, clean the print
head.
If ink supply is uneven: See
"Print Head Cleaning
Print Head Cleaning
Print Head Cleaning
Print Head Cleaning"
on page 31.
Media not loaded with
the print-side up
Check that your paper is loaded with the correct print side facing up.
Incorrect paper type
On the Main
Main
Main
Main tab, confirm that the Media Type
Media Type
Media Type
Media Type selected matches the paper
loaded.
In the Print
Print dialog box, confirm that the Media Type
Media Type
Media Type
Media Type selected matches the
paper loaded.
Print Quality not set
properly
Be sure to set the Print Quality
Print Quality
Print Quality
Print Quality setting to High
High
High
High for Windows or Fine
Fine
Fine
Fine for
Macintosh.
On the Main
Main
Main
Main tab, click High
High
High
High for the Print
Print Quality
Quality
Quality
Quality setting.
1. Select Manual
Manual
Manual
Manual in the Print Mode
Print Mode
Print Mode
Print Mode pull-down menu in the Print
Print dialog box and
then click Details
Details
Details
Details.
2. Click the Quality
Quality
Quality
Quality icon and then drag the Print Quality
Print Quality
Print Quality
Print Quality slide bar to the Fine
Fine
Fine
Fine
end.
Printed Paper Curls
or Ink Blots
Paper being used is
too thin
Use High Resolution Paper or Photo Paper Pro to print images that require a
lot of ink (i.e. pictures with intense colors or photographs).
Color Intensity setting
is too high
Reduce the Intensity setting in the printer driver and try printing again.
1. Open the Printer
Printer
Printer
Printer Properties
Properties
Properties
Properties dialog box.
2. On the Main
Main
Main
Main tab, select Manual
Manual
Manual
Manual for Color Adjustment
Color Adjustment
Color Adjustment
Color Adjustment, and then click Set
Set
Set
Set.
3. Drag the Intensity
Intensity
Intensity
Intensity slide bar to adjust the intensity.
1. Open the Print
Print dialog box.
2. In the Print Mode
Print Mode
Print Mode
Print Mode pull-down menu, select Manual
Manual
Manual
Manual and then click Details
Details
Details
Details.
3. Click the Color
Color
Color
Color icon, then drag the Intensity
Intensity
Intensity
Intensity slide bar to set the intensity.
Paper feed roller is
dirty
Clean the paper feed roller.
See
"Paper Does Not Feed Properly
Paper Does Not Feed Properly
Paper Does Not Feed Properly
Paper Does Not Feed Properly"
on page 46.
Printed Surface is
Scratched
Inappropriate paper
type used
Check to see if the paper you are printing on is too thick or curled.
See
"Print Media to Avoid
Print Media to Avoid
Print Media to Avoid
Print Media to Avoid"
on page 3.
Note that smudging may occur at the top and bottom edges of the paper when
using Borderless Printing. Ensure that the paper you are using is compatible
with Borderless Printing.
See
"Media Types Suitable for Borderless Printing
Media Types Suitable for Borderless Printing
Media Types Suitable for Borderless Printing
Media Types Suitable for Borderless Printing"
on page 24
See
"Media Types Suitable for Borderless Printing
Media Types Suitable for Borderless Printing
Media Types Suitable for Borderless Printing
Media Types Suitable for Borderless Printing"
on page 26
Note
Follow the instructions packaged with your speciality media for
loading and handling.
