Canon Color Send Kit-Y1 Service Manual Download

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4-10

Functions > Related Service Mode > Error Codes

Remedy2

Change the folder to which the data is saved.

#0703
Cause

The memory for image data is full when sending color documents.

Remedy1

Wait a few moments, and then try sending again after other send jobs are

complete.

Remedy2

Delete documents stored in memory. If the machine still does not operate

normally, turn the main power OFF, and then back ON.

#0705
Cause

The send operation was interrupted because the size of the image data is larger

than that specified in <Maximum TX Data Size> in E-mail/I-Fax Settings.

Remedy1

Change the setting for the <Maximum TX Data Size> in E-mail/I-Fax Settings.

Remedy2

Select a lower resolution.

Remedy3

If you are using I-fax, decrease the number of pages containing images that you

are sending each time, so that you do not exceed the data size limit specified in

<Maximum TX Data Size>.

Remedy4

Set Divide into Pages to 'On' on the File Format screen.

#0751
Cause

The server is not functioning. The network is down (the server is unable to

connect to the network or was disconnected).

Remedy1

Check the recipient's address.

Remedy2

Check that the network is up.

#0752
Cause

The SMTP server name for e-mail or I-fax is not correct, or the server is not

functioning. The domain name or e-mail address

may not be set. The network is down.

Remedy

Check the SMTP Server name, domain name, and E-mail Address in E-mail/I-Fax

Settings in Network Settings in System Management Set (from the Additional

Functions screen). Check that

the SMTP server is operating properly. Check the network status.

#0753
Cause

A TCP/IP error occurred while sending an e-mail message. (Socket, Select error,

etc.)

Remedy

Check the network cables and connectors. If the machine still does not operate

normally, turn the main power off, and then back on.

#0755
Cause1

You cannot send jobs because TCP/IP is not functioning correctly.

Remedy

Check TCP/IP Settings in Network Settings in System Management Set (from the

Additional Functions screen).

Cause2

The IP address is not set.

Remedy

Check TCP/IP Settings in Network Settings in System Management Set (from the

Additional Functions screen).

Cause3

When the machine was turned ON, an IP address was not assigned to the

machine by the DHCP, RARP, or BOOTP server.

Remedy

Check TCP/IP Settings in Network Settings in System Management Set (from the

Additional Functions screen).

#0801

Cause1

A timeout error occurred while the machine was communicating with the SMTP

server to send an e-mail message.

Remedy

Check that the SMTP server is functioning normally, or check the network status.

Cause2

The SMTP server returned an error while trying to connect. The destination is not

correct. An error occurred on the server side during transmission to a file server.

Remedy

Check that the SMTP server is functioning normally. Check the network status.

Check the destination setting. Check the status and setting of the file server.

#0802
Cause1

The name of the SMTP server is incorrect.

Remedy

Check that SMTP Server in E-mail/I-Fax is set correctly.

Cause2

The DNS server address settings are incorrect.

Remedy

Check that Primary DNS Server and Secondary DNS Server in DNS Server

Address Settings are set correctly.

Cause3

The domain name is incorrect.

Remedy

Check that Domain Name in DNS Host Name/Domain Name Settings is set

correctly.

Cause4

Connection to the DNS server failed.

Remedy

Check that the DNS server is functioning normally.

#0804
Cause

You do not have permission to access the folder.

Remedy

Set it to make an access permission to the folder in a server side.

#0806
Cause1

An incorrect user name or password was specified when sending documents to a

file server.

Remedy

Check that the user name and password you specified match the user accounts

(user name and password) registered to the computer (file server).

Cause2

An incorrect destination was specified when sending an e-mail message or I-fax.

Remedy

Check the e-mail or I-fax address.

#0808
Cause1

A timeout error occurred while the machine was communicating with the FTP

server.

Remedy1

Check that the FTP server is functioning normally.

Remedy2

Check the network status.

Cause2

The FTP server returned an error while trying to connect. The destination is not

correct. An error occurred on the server side during transmission.

Remedy1

Check that the FTP server is functioning normally.

Remedy2

Check the network status.

Remedy3

Check the destination setting.

Remedy4

Check the status and setting of the file server.

#0810
Cause1

A POP (Post Office Protocol) server connection error occurred while receiving an

I-fax.

Remedy1

Check that POP Server in E-mail/I-Fax is set correctly.

Remedy2

Check that the POP server functioning normally.

Remedy3

Check the network status.

Cause2

The POP server returned an error during the connection.

Summary of Contents for Color Send Kit-Y1

Page 1: ...4 3 2 1 Color Send Kit Y1 Service Manual March 5 2010 Revision 0 Specifications Functions Installation Maintenance ...

Page 2: ...l information as the need arises In the event of major changes in the contents of this manual over a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual compani...

Page 3: ...uthentication at TX 2 8 Fax driver transmission restrictions 2 11 USB Deactivation 2 12 Split transmission 2 13 Sending address 2 14 LDAP Server 2 14 Restriction on address 2 15 New Function 2 16 Adjusting the Density of Background Color 2 16 Fax Numbers 2 18 Installation Installation 3 2 Overview of the Installation Procedure 3 2 Maintenance Reference matter in market service 4 2 Recommended sett...

Page 4: ...ery unit door which results in supplying the machine with power 2 In the digital circuits 1 is used to indicate that the voltage level of a given signal is High while 0 is used to indicate Low The voltage value however differs from circuit to circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically all cases the internal mechanisms of a microprocesso...

Page 5: ...1 1 Specifications Specifications Product composition Specifications ...

Page 6: ...s required when you install Color Send Kit Y1 Main body configuration Euro 20ppm 25ppm Merchandise control name imageRUNNER 2520 imageRUNNER 2520i imageRUNNER 2525 imageRUNNER 2525i Function Copy Print Network Copy Print Network Send Copy Print Network Copy Print Network Send Product number of main body 3796B003AA 3796B004AA 2834B003AA 2834B012AA Color Send Kit Y1 Option Standard Option Standard 3...

Page 7: ... Print Network Send Product number of main body 3796B006AA 2834B006AA Color Send Kit Y1 Standard Standard 35ppm 45ppm Merchandise control name imageRUNNER 2535i imageRUNNER 2545i Function Copy Print Network Send Copy Print Network Send Product number of main body 2836B010AA 2864B010AA Color Send Kit Y1 Standard Standard Optional memory 512MB is required when you install Color Send Kit Y1 Main body...

Page 8: ...AA 3796B009AA 2834B008AA 2834B010AA Color Send Kit Y1 Option Standard Option Standard 30ppm 35ppm Merchandise control name imageRUNNER 2530 imageRUNNER 2530i imageRUNNER 2535 imageRUNNER 2535i Function Copy Print Network Copy Print Network Send Copy Print Network Copy Print Network Send Product number of main body 2835B006AA 2835B009AA 2836B012AA 2836B014AA Color Send Kit Y1 Option Standard Option...

Page 9: ...color PDF monochrome and color PDF high compression color PDF monochrome and color Searchable PDF and TIFF Available only when the optional Color Send Searchable PDF Kit C1 is activated Transmission by dividing files into 1 file page Resolution Monochrome 100 x 100 150 x 150 200 x 100 200 x 200 200 x 400 300 x 300 400 x 400 600 x 600 dpi Color 100 x 100 150 x 150 200 x 200 300 x 300 600 x 600 dpi ...

Page 10: ...2 2 Functions Functions Basic Function New Function ...

Page 11: ... CanoBureau ready files FTP transmission Extended FTP transmission Destination Destination can be specified with one touch speed dialing coded speed dialing If you set Extended FTP ON OFF of TCP IP setting to ON in Network setting CanoBureau compatible file can be PUT File type PAF JPEG PDF PDF OCR or TIFF can be selected tiff single tiff multi jpeg normal jpeg packet pdf normal pdf high compresse...

Page 12: ...40 0 300 300 400 400dpi 600 600dpi 200 100 200 200 200 40 0 300 300 400 400dpi 600 600dpi Multiple pages Create files in multi page TIFF format and compile them to one file Create files in multi page TIFF format and compile them to one file Create files in multi page PDF format and compile them to one file As for the size appointment of the Book reading A4 A5 B5 LTR LGL STMT is possible but in cas...

Page 13: ...col Send has SMTP server function It receives data from SMTP client But it does not have a function of SMTP intermediary server You need to set followings for SMTP reception Reception method in user data is set to SMTP Mail address From in user data SMTP reception port number in user data Network setting in user data POP3 protocol Send can receive data with POP3 protocol from POP3 server You need ...

Page 14: ...ssage Access Protocol AUTH exchanges authenticated character strings of IMAP4 on POP3 using AUTH command and protects user information such as password from network eavesdroppers For the usage a mail server should support this protocol This function is not supported S MIME This performs security communication using S MIME Secure Multipurpose Internet Mail Extensions It encrypts mail data with publ...

Page 15: ... TCP Transmission Control Protocol This is a connection type protocol on the IP A system to check transmitted data is incorporated UDP User Datagram Protocol This is a connection less type protocol on the IP This is lower in credibility compared with TCP but is used in DHCP or SNMP as the processing uses less memory Session layer Application layer Port 9100 Port 9100 rawTCP Port 9100 rawTCP This i...

Page 16: ...nsist of the following Imaging BlockWith Compact setting 300 x 300 dpi fixed CompactNo Compact setting scanning resolution JPEG colour MMR black and white binary Supported LanguagesJapanese Latin 1 Latin 2 Estonian Latvian Lithuanian Russian Cyrillic Greek Chinese simplified Chinese traditional Korean The character codes recognised with OCR are determined by the language selected in user mode as t...

Page 17: ...des are 810 and 813 For details refer to Troubleshooting SMTP AUTH In SMTP AUTH user authentication is performed when the SMTP server is connected so that mail can only be received from registered users This method was standardized in March 1999 as RFC2554 SMTP AUTH uses ESMTP protocol which is an extension of SMTP and uses the SASL Simple Authentication and Security Layer authentication mechanism...

Page 18: ...lection Where the SMTP has multiple authentication mechanisms selection is made in the order of the priority list given below 1 CRAM MD5 2 NTLM 3 GSSAPI 4 STARTTLS operation PLAIN 5 STARTTLS operation LOGIN 6 STARTTLS non operation LOGIN 7 STARTTLS non operation PLAIN Authentication methods can be disabled in service mode When the service mode value is set to 1 the encoding system can be disabled ...

Page 19: ...word entered against the reception mail server in the previous window and performs SMTP AUTH operation F 2 1 F 2 1 If Log on using is selected the account and password to be used with SMTP AUTH can be specified individually In that case if Log on using Secue Password Authentication is selected encoding is carried out by TSL SSL using the STARTTTLS command SMTP AUTH related user error codes The rel...

Page 20: ...Additional Functions System Management Set Restrict the Send Function Allow Fax Drive TX Operation outline When this function is enabled all transmissions from FAX driver are disabled restricted The notification that the function is enabled is not sent to FAX driver Regarding jobs disabled restricted the transmission by this function they are listed on the activity report as error code 22 cannot c...

Page 21: ...be allowed or not allowed Setting location Additional Functions System Settings Use USB Device ON OFF in user mode This is an operation when firmware version is upgraded using USB memory USB host is enabled only when a version upgrade of firmware is selected in service mode At the next startup after completing the version upgrade on off setting of USB host depends on administrator s setting ...

Page 22: ... OFF Operation outline If you carry out divided transmission when the data exceeds max data size the data are divided into smaller data than the size set in Max transmission data size and sent If you do not conduct divided transmission when the data exceeds max data size larger data than the size set in Max transmission data size are not sent but end in error If the size set in Max transmission da...

Page 23: ...e directory listings on the network using LDAP Lightweight Directory Access Protocol servers E mail addresses and fax numbers obtained via the server can be specified as destinations or stored in the Address Book If the Language Switch setting is set to On some characters are restricted and cannot be entered To display all characters set the Language Switch setting to Off You may have to set up th...

Page 24: ...meric characters Maximum length of password is seven digits 4 Setting for confirmation message when entering FAX number To set whether to display a confirmation message for the entered address when single address is selected for Fax transmission ON Display a confirmation message OFF Disable to display a confirmation message 5 Restriction on redial call To set whether to restrict redial call functi...

Page 25: ...of the background color when scanning color originals You can adjust red green and blue separately 1 Press SEND place your originals specify the destination 2 Press Scan settings select Option 3 Press Adjust Background F 2 4 F 2 4 4 Press or to specify the amount of each color that you want to adjust press OK You can adjust the density of each color by pressing or Press to make the color lighter o...

Page 26: ...Adjusting the Density of Background Color Functions New Function Adjusting the Density of Background Color 5 Press OK 6 Press Start Scanning starts The scaned data is sent to the specified destination when scanning is complete F 2 6 F 2 6 ...

Page 27: ... dialing If you insert a pause within the fax number the letter p is displayed between the numbers If you insert a pause at the end of the fax number the letter P appears When dialing an overseas number insert a pause after the international access code and at the end of the fax number Tone Press when you want to directly call an extension line that is connected to a PBX Private Branch Exchange wh...

Page 28: ...s Long Distance Specifies long distance settings Available settings are Domestic Long Distance 1 Long Distance 2 and Long Distance 3 Use Domestic for dialing domestic local telephone numbers Use Long Distance 1 if communication errors frequently occur F 2 9 F 2 9 when you make overseas calls when the overseas telephone number is registered in the Address Book If errors persist try using Long Dista...

Page 29: ...New Function Fax Numbers Select the desired transmission speed press OK If you want to specify Long Distance Press Long Distance F 2 11 F 2 11 F 2 12 F 2 12 Select the type of call press OK If you want to specify ECM TX Press ECM TX F 2 13 F 2 13 F 2 14 F 2 14 ...

Page 30: ... Fax Numbers Functions New Function Fax Numbers Select On or Off press OK 4 Press OK F 2 15 F 2 15 F 2 16 F 2 16 5 Press Next 6 Enter the register name up to 16 characters using the on screen keyboard press OK F 2 17 F 2 17 F 2 18 F 2 18 ...

Page 31: ...f the register name is used for sorting the address list when you press keys such as ABC and DEF on the Address Book screen 7 Press Done The display returns to the Register Address screen The fax address and register name you specified appear on the Register Address screen as follows F 2 19 F 2 19 F 2 20 F 2 20 ...

Page 32: ...3 3 Functions New Function Fax Numbers Installation Installation procedure ...

Page 33: ... key on the iR device under Serial Number 2 Copy the 24 digit number shown on the Web browser screen in the space given for the purpose on the License Access Number Certificate sheet Be sure to double check the number to avoid an error Be sure that the user is aware of the importance of the License Access Number Certificate and that it must be stored away in a safe place 3 Make the following selec...

Page 34: ...4 4 Functions Installation Overview of the Installation Procedure Maintenance Notes when service Reference matter in market service Related Service Mode Related Error code ...

Page 35: ... and password are input When each setting is changed on the network from RUI that enables to falsify data of address book or delete log When TCP IP fixed address is changed on the network setting printing operation via network cannot be done until the port setting is changed When usage restriction of USB device is changed to on printing operation via USB becomes disabled Department ID Management F...

Page 36: ...of verification of the dependent relationship 7 Decoding and verifying a license key Decode an entered license key and examine the validity of the license information obtained When an error occurs during verification the error information is sent back to the local UI which displays an error message based on the information Verification errors are assumed to occur in the following cases When a lice...

Page 37: ...T FUNCTION Output Procedure 1 Enter the service mode Push Additional Functions Key push 2 8 Key push Additional Functions Key 2 Push cursors and display REPORT Then press OK 3 Push cursors and display REPORT OUT PUT Then press OK 4 Push cursors and display SPEC LIST Then press OK The SPEC REPORT will be printed out 5 Check the items displayed under ACTIBAT FUNCTION in SPEC REPORT ACTIBAT FUNCTION ...

Page 38: ...ice Mode Checking the License Option F 4 2 F 4 2 A license option confirmation example To check the validation of license option see the SPEC REPORT The details according to the list shown below Item Name License Name Status Optional Setting Color Universal SEND KIT BW SEND ON ON CL SEND ON ON ...

Page 39: ... report this function invalidation certificate key the serial number of the transfer origination device the serial number of the transfer destination device and the reason why you need to perform the transfer to a sales company a new license key is issued for installation for the transfer destination device Be sure to write down the new license key when you receive it and when it is registered in ...

Page 40: ...ch means disable for license transfer Details about the last number 1 The function is validated 0 The function is invalidated or the license is transferred 10 When you contact the contact section of the sales company and report a function invalidation certificate key required for license transfer the serial number of the transfer origination device and the serial number of the transfer destination...

Page 41: ... mode When you have entered the service mode use the right and left arrow keys to display items and press the OK key to fix the setting 2 Display LMS 3 Press the OK key and display LMS ERASE 4 Press the OK key and display SEND 5 Press the OK key 6 Press 0 using the numeric key and press the OK key For Reference There is no function to display the license registration numbers in the main unit There...

Page 42: ...s insufficient memory available Remedy Print send or delete any documents stored in memory Cause2 The data size exceeds the available memory Remedy Reduce the data size by lowering the resolution or by changing the file format 0059 Cause Your transmission is canceled because the number you dialed was different from the number registered on the other party s fax machine Remedy Check to see that the...

Page 43: ...eck TCP IP Settings in Network Settings in System Management Set from the Additional Functions screen 0801 Cause1 A timeout error occurred while the machine was communicating with the SMTP server to send an e mail message Remedy Check that the SMTP server is functioning normally or check the network status Cause2 The SMTP server returned an error while trying to connect The destination is not corr...

Page 44: ...that cannot be processed MIME information is incorrect Remedy Check the settings and ask the sender to resend the data 0820 Cause You have received data that cannot be processed BASE 64 or uuencode is incorrect Remedy Check the settings and ask the sender to resend the data 0821 Cause You have received data that cannot be processed TIFF analysis error Remedy Check the settings and ask the sender t...

Page 45: ...e time of blackout The external specification of this is as follows In case of the model with FAX the Battery Unit is not necessary When a battery is cut the image backup data for FAX disappear You can back up the image files one hour by charging battery two hours Because red LED LED10 on the controller turns on I can confirm the state that backup functions A detail look is cf Installation procedu...

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