Canon Colortrac imagePROGRAF MFP Z36, Service Support Manual

Page 1: ...Canon Service Support Guide MFP Z36 Scanner ...

Page 2: ...INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF TZ 30000 MFP Z36 imagePROGRAF TM 305 MFP Z36 imagePROGRAF TM 300 MFP Z36 imagePROGRAF TX 4100 MFP Z36 and imagePROGRAF TX 3100 MFP Z36 SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE SUPPORT GUIDE SHOULD BE STRICTLY SUPER...

Page 3: ... the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the Partner Portal Website and e Support Center Website noted above Please make certain that you are using the latest version Specimens of Webpages included herein are for illust...

Page 4: ...Weight For Installation 15 C Installation Space Requirements 16 D Estimated Installation Times 19 E Transfer and Reinstallation 19 F Colortrac Z36 Scanner Installation 19 V Limited Warranty Support 20 A Canon imagePROGRAF Large Format Printer Limited Warranty 20 B Canon imagePROGRAF Printhead Limited Warranty 20 C Colortrac Z36 Scanner 20 D Colortrac Z36 All In One Controller 20 VI imagePROGRAF In...

Page 5: ...Canon imagePROGRAF MFP Z36 Service Support Guide imagePROGRAF MFP Z36 Service Support Guide June 2021 Page v VIII Appendix 25 A Specifications 25 B List of Tables 27 ...

Page 6: ...system Include the imagePROGRAF TZ 30000 MFP Z36 imagePROGRAF TX 4100 MFP Z36 imagePROGRAF TX 3100 MFP Z36 imagePROGRAF TM 305 MFP Z36 imagePROGRAF TM 300 MFP Z36 Colortrac is a brand of Global Scanning A S B Purpose The purpose of this document is to provide the servicing dealer with the tools necessary to enable a successful implementation of the Canon imagePROGRAF MFP Z36 multifunction solution...

Page 7: ...on com for the most up to date Item Numbers Note Refer to the imagePROGRAF Printer Service Guide for printer Hardware Options Software Options Supplies and Consumables Table 1 Configuration Item Item Number 1 imagePROGRAF TZ 30000 MFP Z36 Shown imagePROGRAF TZ 30000 MFP Z36 5517C001AA imagePROGRAF TX 4100 MFP Z36 with Stacker and Roll Unit Shown imagePROGRAF TX 4100 MFP Z36 with Stacker 5516C003AA...

Page 8: ... imagePROGRAF TM 300 MFP Z36 Shown imagePROGRAF TM 300 MFP Z36 2 Printer with Z36 Scanning system 3058C045AA 2 Includes Main Unit with Stand Basket 3 Core Adapter 1 Print Head 1 Maintenance Cartridge Installed 5 Starter Ink Tanks 130 ml MBK 90ml C M Y BK Sample Heavyweight Coated HP Paper A2 size 5 sheets Ethernet Card built in USB 2 0 High Speed Interface USB Connection Sheet iWR Service Terms Le...

Page 9: ...tended service eCarePAK includes installation 3 Dealer 1708BA73AA TX 3100 MFP 2 Year 9 Month extended service eCarePAK without installation 4 Dealer 1708BA79AA TX 3100 MFP 2 Year 9 Month extended service eCarePAK includes installation 3 Reseller 1708BA76AA TX 3100 MFP 2 Year 9 Month extended service eCarePAK without installation 4 Reseller 1708BA82AA TM MFP Z36 Installation Dealer 3967V993 TM MFP ...

Page 10: ...rint Head o Maintenance Cartridge Installed o 5 Ink Tanks 330 ml MBK 160 ml BK C M Y o Ethernet Card built in o USB 2 0 High speed Interface o USB Connection Sheet o iWR Service Terms Leaflet o User Manual o Quick Setup Guide o User Software CD for Windows Printer Drive Utilities o PosterArtist Lite CD o User Registration Card o Warranty Statement Scanner o Z36 Scanner with Power Cord USB 3 0 Cabl...

Page 11: ... Ink Tanks 330 ml MBK C M Y BK o Sample Heavyweight Coated Paper A2 5 Sheets o Ethernet Card built in o USB 2 0 High speed Interface o USB Connection Sheet o iWR Service Terms Leaflet o User Manual o Quick Setup Guide o User Software CD for Windows Printer Driver Utilities o PosterArtist Lite o User Registration Card Scanner o Z36 Scanner with Power Cord USB 3 0 Cable 2 m o 15 6 System Controller ...

Page 12: ...Tanks 330 ml MBK 160 ml C M Y BK o Sample Heavyweight Coated Paper A2 5 Sheets o Ethernet Card built in o USB 2 0 High speed Interface o USB Connection Sheet o iWR Service Terms Leaflet o User Manual o Quick Setup Guide o User Software CD for Windows Printer Driver Utilities o PosterArtist Lite CD o User Registration Card Scanner o Z36 Scanner with Power Cord USB 3 0 Cable 2 m o 15 6 System Contro...

Page 13: ...ks 130 ml MBK 90ml C M Y BK o Sample Heavyweight Coated Paper A2 5 Sheets o Ethernet Card built in o USB 2 0 High speed Interface o USB Connection Sheet o iWR Service Terms Leaflet o User Manual o Quick Setup Guide o User Software CD for Windows Printer Driver Utilities o PosterArtist Lite o User Registration Card Scanner o Z36 Scanner with Power Cord USB 3 0 Cable 2 m o 15 6 System Controller o 3...

Page 14: ...ks 130 ml MBK 90ml C M Y BK o Sample Heavyweight Coated Paper A2 5 Sheets o Ethernet Card built in o USB 2 0 High speed Interface o USB Connection Sheet o iWR Service Terms Leaflet o User Manual o Quick Setup Guide o User Software CD for Windows Printer Driver Utilities o PosterArtist Lite o User Registration Card Scanner o Z36 Scanner with Power Cord USB 3 0 Cable 2 m o 15 6 System Controller o 3...

Page 15: ...Operating System Windows 10 Enterprise LTSC 64 bit The Z36 All In One Controller is preinstalled with the following software solutions to manage print processes SmartWorks MFP Software Version 6 0 imagePROGRAF Status Monitor 3 Copy Scanned images can be printed once or multiple times to the connected imagePROGRAF TZ 30000 Series printer 4 Scan to PC Using SmartWorks MFP Software Version 6 0 the Z3...

Page 16: ...are the service technician to setup and service the imagePROGRAF TZ 30000 printer and the imagePROGRAF TZ 30000 MFP Z36 Note This course provides information on the Colortrac Z36 Scanner and the fundamental operation of the SmartWorks MFP software Table 8 imagePROGRAF TZ 30000 Online Course Modules Course Name Course Code 1 Required Large Format Printer Core Technologies and Advanced Operations on...

Page 17: ...F Printer successfully complete the online training courses and pass the final assessment exam Note Our current support policy dictates that only those technicians who have completed the training program and pass the final assessment exam are entitled to live phone based support through our TSC Technical Support Center Self service support software downloads knowledgebase articles support forums t...

Page 18: ...Materials The materials required for the imagePROGRAF Printer Training Program are listed in the table below Table 10 Service Materials Model Item Location imagePROGRAF TZ 30000 MFP Z36 imagePROGRAF TX 4100 MFP Z36 imagePROGRAF TX 3100 MFP Z36 imagePROGRAF TM 305 MFPZ36 imagePROGRAF TM 300 MFPZ36 e Learning Training Program Conducted online Service Manual Downloadable from within Download Center o...

Page 19: ... laptop computer or vacuum that may be used when servicing or configuring the machine Use only dedicated and properly grounded outlets for the imagePROGRAF printer main unit It is also strongly suggested to use dedicated and properly grounded outlets for each optional accessory Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage Faul...

Page 20: ...4 1 315 mm 63 5 8 1 616 mm 35 10 887 mm 10 51 3 4 1315 mm Table 14 Weight Item Approximate Weight imagePROGRAF TZ 30000 MFP Z36 Main Unit with Scanner Paper output support and Top output guide 478 lb 217 kg imagePROGRAF TX 4100 MFP Z36 11 with Stand Stacker and Roll Unit 350 5 lb 159 kg imagePROGRAF TX 4100 MFP Z36 11 with Stand Basket and Roll Unit 377 lb 171 kg imagePROGRAF TX 3100 MFP Z36 11 wi...

Page 21: ... sure at least 23 6 600 mm of space is available in front of the imagePROGRAF MFP Make sure at least and at least 4 10 mm is available in back of the imagePROGRAF MFP Make sure at least 7 9 200 mm is available on the left and right sides of the imagePROGRAF MFP Make sure at least 11 8 300 mm is available above the imagePROGRAF MFP The floor must be level with no bows and flat for the stabilization...

Page 22: ...dth Depth Height 81 5 8 2 072 mm 74 3 8 12 1 988 mm 12 63 7 8 1 623 mm 81 5 8 2 072 mm 66 3 8 13 1 784 mm 13 63 7 8 1 623 mm Table 17 imagePROGRAF TX 3100 Installation Space Requirements imagePROGRAF TX 3100 MFP Z36 Installation Space with printer and stand Width Depth Height 73 5 8 1 869 mm 74 3 8 12 1 888 mm 12 63 7 8 1 623 mm 73 5 8 1 869 mm 66 3 8 13 1 684 mm 13 63 7 8 1 623 mm 12 With Stacker...

Page 23: ...pace Requirements imagePROGRAF TM 305 TM 300 MFP Z36 Installation Space with printer and stand Width Depth Height 79 3 8 2 016 mm 67 3 8 9 1 710 mm 9 63 5 8 1 610 mm 79 3 8 2 016 mm 59 10 1 497 mm 10 63 5 8 1 610 mm 9 Including printer stand and basket in extended Position B imagePROGRAF TM 305 MFP Z36 only 10 Including printer stand and basket in extended Position A ...

Page 24: ... Checking the printer operation and adjusting the printing position Table 19 Estimated Installation Times Description Estimated Time imagePROGRAF TZ 30000 MFP Z36 40 minutes imagePROGRAF TX 4100 MFP Z36 TX 3100 MFP Z36 85 Minutes imagePROGRAF TM 305 MFP Z36 TM 300 MFP Z36 14 70 Minutes E Transfer and Reinstallation There may be ink leakage or damage to the printer if it is moved after initial inst...

Page 25: ...RAF printer Service Guide C Colortrac Z36 Scanner Canon provides a warranty for the Colortrac MFP Z36 Scanner that is the same period as the warranty for the printer When purchased with the imagePROGRAF TZ 30000 or the imagePROGRAF TX 4100 TX 3100 the scanner warranty is effective for a period of ninety 90 days following delivery to the original purchaser When purchased with the imagePROGRAF TM 30...

Page 26: ...ate eCarePAK Extended Service Plan with bundled installation for the imagePROGRAF TZ 30000 Printer or imagePROGRAF TZ 30000 MFP If you choose this option do not register the printer serial number in the ASCR system 2 imagePROGRAF TX 4100 TX3100 If you are not service authorized for the imagePROGRAF TX 4100 TX 3100 printer you must buy the appropriate eCarePAK Extended Service Plan with bundled ins...

Page 27: ...the appropriate TZ 30000 two 2 years and nine 9 month Canon eCarePAK extended Service plan If you choose this option do not register the printer serial number in the ASCR system 2 imagePROGRAF TX 4100 TX 3100 The TX Series limited warranty is 90 days Canon eCarePAK extended service plans are available for the TX Series devices to extend coverage for an additional two 2 years and nine 9 months This...

Page 28: ...the imagePROGRAF TM Series printer in the following cases If you are not service authorized for the imagePROGRAF printer and want to buy an imagePROGRAF printer you must buy the appropriate Canon eCarePAK extended Service plan In this case the Dealer Authorized Servicer must not register the printer serial number in the ASCR system If you are service authorized for the imagePROGRAF printer but you...

Page 29: ...Authorized Servicer Dealer Customer Registration System The imagePROGRAF Program Guide details the process to register a device using the Authorized Servicer Dealer Customer Registration ASCR System C End User Warranty Post Warranty Support The compensation process for imagePROGRAF printers that require service while in warranty and post warranty period covered by an eCarePak is explained Note the...

Page 30: ...x 156 x 251 mm Scanner Weight Approximately 17lbs 3oz 7 8Kg Scanner Operating Environment Temp 10 35C Humidity 10 90 Imaging technology 2 SingleSensor Full width straight line CIS Colortrac patent Optical Resolution dpi Up to 1 200dpi Color depth and space 16 7 million color RGB 24 bit sRGB 256 level greyscale 8 bit Black White 1 bit Illumination Full width dual LED illumination 96 LEDs Scanner op...

Page 31: ...RAM 8GB DDR4 Display Multi touch 15 6 1366 x 768 3 x USB3 1 x USB2 1 x GbE rear Power button and 1 x USB3 Front System controller weight 3 2Kg 7lbs 1oz Gross weight is 4 4 kg System controller software SmartWorks MFP V6 System controller languages Chinese Traditional Chinese Simplified Czech Dutch English Finnish French German Italian Japanese Polish Portuguese Russian Spanish Swedish System contr...

Page 32: ...F TZ 30000 Online Course Modules 11 Table 9 imagePROGRAF Z36 Scanner Online Training 11 Table 10 Service Materials 13 Table 11 Power and Plug Requirements 14 Table 12 Printer Main Unit Power Receptacle 14 Table 13 Dimensions 15 Table 14 Weight 15 Table 15 imagePROGRAF TZ 30000 Installation Space Requirements 16 Table 16 imagePROGRAF TX 4100 Installation Space Requirements 17 Table 17 imagePROGRAF ...