Canon
imagePROGRAF MFP Z36 Service Support Guide
imagePROGRAF MFP Z36 Service Support Guide
June 2021
Page 12
C.
imagePROGRAF TX-4100/TX3100 and imagePROGRAF TM-Series Printer
Training
Refer to the imagePROGRAF TX-4100/TX3100 Service Guide and the TM-
Series Service Guides for the printer training courses.
D.
Certification
•
imagePROGRAF TZ-30000 MFP Z36
•
imagePROGRAF TX-4100 MFP Z36
•
imagePROGRAF TX-3100 MFP Z36
•
imagePROGRAF TM-305 MFPZ36
•
imagePROGRAF TM-300 MFPZ36
The successful completion of the Online Training Course(s) and passing of the
final assessment exam are required to sell this product.
E.
Who Should Attend
It is required that any technician responsible for installing, servicing, or
supporting the imagePROGRAF Printer successfully complete the online
training courses and pass the final assessment exam.
Note:
Our current support policy dictates that only those technicians who have
completed the training program and pass the final assessment exam are
entitled to live, phone-based support through our TSC (Technical Support
Center). Self-service support (software downloads, knowledgebase articles,
support forums, technical publications) are available for technicians through
Canon USA’s
(Refer to the Technical Support
section on the e-Support Center website for entitlement details.)
F.
Online Training Course
The online courses are located in the e-Learning center on the Canon USA
. Certification maps on the e-Support Center website
provide easy access to the training. The online courses can be conducted at
any authorized servicer facility that is suitable for online student learning.
