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3
ERROR CODES
T R O U B L E S H O O T I N G
Error codes appear on the operation panel’s counter display when a
scanner malfunction occurs.
Error Code
Cause and Solution
The document does not feed correctly.
Press the Stop key to reset the counter. Place the document back on
the document tray and scan the document again.
A01
C01
C04
C06
The upper scanner is open.
Close the upper scanner.
The Endorser ED600 cover is open (with the optional
Endorser ED600 installed).
Close the Endorser ED600 cover.
The imprinter cover and Endorser ED600 cover are open
(with the optional imprinter and Endorser ED600 installed).
Close the imprinter cover and Endorser ED600 cover.
C02
The imprinter cover is open (with the optional imprinter
installed).
Close the imprinter cover.
C03
The upper scanner and imprinter cover are open (with the
optional imprinter installed).
Close the upper scanner and imprinter cover.
C05
The upper scanner and Endorser ED600 cover are open (with
the optional Endorser ED600 installed).
Close the upper scanner and Endorser ED600 cover.
C07
The upper scanner, imprinter cover, and Endorser ED600
cover are open (with the optional imprinter and Endorser
ED600 installed).
Close all covers.
d02
Double feed detected by document length.
Check the document against the scanned image, and scan the
document again.
d04
Double feed detected by ultrasonic.
Check the document against the scanned image, and scan the
document again.
