M-70
Troubleshooting
When the “Could not complete installation correctly”, “Communication between the camera
and computer failed” or “Software not running correctly” message appears, check the items
described below.
I have installed the software but the camera and
computer cannot communicate.
●
Are you using the following type of computer?
➞
A Macintosh computer with a USB connector as a standard feature.
(* The software may not run correctly when the camera is connected to a USB interface
that is not a standard feature of the computer.)
●
Are the camera and your computer connected correctly?
➞
Connect the camera to your computer correctly using the interface cable. (
➞
M-8)
●
Is there sufficient charge left in the camera battery?
➞
Your computer does not supply power to the camera. Connect the DC Coupler Kit
(optional) to the camera or load a fully charged battery into the camera before
connecting it to your computer. (
➞
“Installing and Removing the Battery” in the EOS 10D
Instructions.)
●
Do you have more than one camera connected to your computer?
If you connect more than one camera to the same computer, the driver and camera may
not operate normally.
➞
Close the software and disconnect all the interface cables. Then reconnect just the
interface cable that connects the camera to your computer.
●
Did you try to use the camera on a first-generation iMac without updating
your system software to OS 9 or later?
Update the firmware using the iMac Firmware Update and then update the system software
to OS 9 or OS X.
➞
You can download the iMac Firmware Update from Apple’s web site.
➞
Purchase OS 9 or OS X from your Apple retailer.
(* Version 9.2 of OS 9 and version 10.2 of OS X are recommended.)
