If the Problem Persists
8W0J-0HH
If the problem persists even after trying the troubleshooting methods, contact your dealer or service representative.
Do not disassemble or repair the machine yourself.
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Disassembling or repairing the machine yourself may void the warranty.
Checks Before Contacting Us
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Product name (MF269dw II / MF269dw VP II / MF267dw II / MF264dw II / MF262dw II)
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Dealer purchased from
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Details of the problem (such as operation details and their results)
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Serial number
How to Look Up the Serial Number
Touch Panel Model
on the control panel [Device Status] [Serial Number]
5 Lines LCD Model
on the control panel [Device Status]
[Serial Number]
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You can also check this information using Remote UI from a computer. Managing the Machine from a
Computer (Remote UI)(P. 398)
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You can also check this information on the label on the back of the machine.
Customer Support (U.S.A.)
If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please
refer to available support materials (including the Knowledgebase FAQs and How to Video material) for your
product at www.usa.canon.com.
Customer Support (Canada)
If you cannot solve a problem by referring to the information in this chapter, for the fastest resolution, please
refer to available support materials (including the Knowledgebase FAQs and How to Video material) for your
product at www.canon.ca/support.
Troubleshooting
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Summary of Contents for imageCLASS MF264dw
Page 72: ... Shared Key Encryption for WPA WPA2 TKIP AES CCMP IEEE 802 1X Authentication Setting Up 63 ...
Page 139: ...Basic Operations 130 ...
Page 204: ... The volume is adjusted Basic Operations 195 ...
Page 333: ...Copying 324 ...
Page 368: ...8 Log out from Remote UI Security 359 ...
Page 501: ... Confirm Destination Scan PC Settings Menu Items 492 ...