Canon imageCLASS MF269dw, Service Manual

Page 1: ...Service Guide For Authorized Service Facilities...

Page 2: ...CNA Web site http www cna cusa canon com IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageCLASS MF260dw Series SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY...

Page 3: ...ions contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Cent...

Page 4: ...ion Space Requirements 8 C Estimated Installation Time 10 D Remote Support Services 10 E Notes on the Wireless LAN 10 F Firmware Upgrade 11 1 Upgrading with the UST 11 2 Upgrading via the Internet 11...

Page 5: ...ty Claim 29 3 Parts Return 31 X Parts Support 33 A Parts and Service Material Orders 33 1 Canon Network Access 33 2 Parts Order Desk 34 B Parts Order Entry 35 1 Regular Orders 35 2 Rush Orders 35 C Pa...

Page 6: ...1 4 on 1 and ID Card Copy Print resolution of up to 600 dpi x 600 dpi dots per inch Copy and scan resolution of up to 600 dpi x 600 dpi The imageCLASS MF260dw Series machines have a standard front lo...

Page 7: ...imageCLASS MF267dw imageCLASS MF269dw imageCLASS MF264dw 2925C020AA imageCLASS MF267dw 2925C010AA imageCLASS MF269dw 2925C006AA Supplies and Consumables Drum Cartridge 051 Yields approximately 23 000...

Page 8: ...e through an Authorized Canon Reseller or Distributor For more information see eCarePAK Extended Service Plan on p 19 Model Extended Coverage Length and Type Item Number 3 imageCLASS MF269dw MF267dw a...

Page 9: ...idge 051 Yields approximately 1 700 sheets LTR 20 lb bond 80 g m2 C Monthly Print Copy Volume The optimum performance range is the volume range that the equipment is intended to run on a regular basis...

Page 10: ...ection of the Authorized Service Facility Support Center Web site The course shows technicians how to service and maintain the imageCLASS MF260dw Series machines and contains an overview of the produc...

Page 11: ...his course F Course Equipment Windows workstation with audio and access to the TRAINING section of the Authorized Service Facility Support Center Web site Flash enabled Web browser preferably Microsof...

Page 12: ...ilities September 2018 Page 7 V Servicing Notes A Power and Plug Requirements The imageCLASS MF260dw Series devices require a NEMA 5 15 receptacle for proper operation Before installation confirm that...

Page 13: ...r Authorized Service Facilities September 2018 Page 8 B Installation Space Requirements The approximate installation space requirements for the imageCLASS MF260dw Series machines are shown below Table...

Page 14: ...F260dw Series Service Guide for Authorized Service Facilities September 2018 Page 9 imageCLASS MF267dw MF264dw Height Width and Depth Requirements IMPORTANT Make sure that there is approximately 4 100...

Page 15: ...id unnecessary site visits and prepare a reseller to provide the necessary information for a site visit For more information about Remote Support Services go to the Canon e Support Web site reference...

Page 16: ...firmware Note A computer and the most recent UST User Support Tool file are required to install upgraded firmware Only the Main Controller PCB can be upgraded using the UST The UST and firmware are i...

Page 17: ...below should also be carried to ensure the imageCLASS MF260dw Series is serviced properly For more information on the solvent below see the imageCLASS MF260dw Series Service Manual Table 7 Solvent Ty...

Page 18: ...s for reference purposes only and are subject to change without notice Table 8 Main Unit Consumables List Description Part Number 3 Quantity Estimated Life prints 4 Remarks Drum Cartridge 051 2170C001...

Page 19: ...The table below indicates the default counter configurations of the imageCLASS MF260dw Series machine that is displayed on the Counter Status Check screen Table 9 Soft Counter Configuration Counter D...

Page 20: ...the delivery of the machine to the original purchaser Carry In Service and Exchange Service are included The service coverage period can be extended by the purchase of a Canon eCarePAK See eCarePAK E...

Page 21: ...M ET Eastern Time except for holidays The CITS help desk provides the following support Answers product related questions Assists the end user with pre and post sales inquiries Attempts to resolve ha...

Page 22: ...ge Service option enables Canon USA to ship the end user a replacement product for the defective product CITS helps the end user over the telephone to diagnose any problems with the machine first If t...

Page 23: ...r support is also available via the Canon USA consumer Web site http usa canon com support The end user can access print drivers software downloads FAQs Frequently Asked Questions register their produ...

Page 24: ...iginal term purchased The eCarePAK Extended Service Plan must be purchased during the product warranty period and goes into effect on the day the original warranty expires The eCarePAK Extended Servic...

Page 25: ...ies The ASF must be able to invoice for repair service through the Internet ASFs must maintain accurate service records All repairs must be recorded properly and the records must be made available to...

Page 26: ...nge without notice B Internet Support The Authorized Service Facility Support Center Web site available from Canon USA s Engineering Services and Solutions Division provides high quality support via t...

Page 27: ...Page 22 To access online support for ASFs go to www support cusa canon com locate the Authorized Service Facility Login and enter the ASF Support Code imageCLASS2016 This serves as your permanent acc...

Page 28: ...ITS help desk and information is logged into the call management system a case number is assigned to the call Every effort is made to resolve the problem during the call For problems that cannot be re...

Page 29: ...aimed and submitted with a value of 95 00 or more are put on hold with a status of Pending Receive until the part is received and validated Shipping Address for Defective Parts Canon Virginia Inc DPIS...

Page 30: ...tware application related No Configuration set up No Cleaning No Preventative maintenance No Customer replaceable items or consumables No Tampering No Misuse or neglect No User training No Acts of God...

Page 31: ...anon Virginia Inc as directed through the ECP system ECP can be accessed through the Authorized Service Facility Support Center s Web site www support cusa canon com in the WARRANTY section For access...

Page 32: ...s September 2018 Page 27 To access the ECP Claims Processing Center click on the ECP BISG Division link Figure 6 ECP Access Link 1 Adding a New Technician Before an ASF can Submit a new claim a techni...

Page 33: ...Facilities imageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018 Page 28 Click Add New enter the technician s information and then click Submit Figure 8 ECP ASF Tab...

Page 34: ...ice Model Name Serial Number POP Proof of Purchase Date After all the information is entered click the Validate button to process the claim If a warning is displayed about the data entered during the...

Page 35: ...geCLASS MF260dw Series Service Guide for Authorized Service Facilities imageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018 Page 30 Figure 11 ECP Open New Claim Scr...

Page 36: ...for Parts Compensation depending on if you want to replenish the parts used from your inventory or receive a credit for the parts used to repair the unit Note For each claim the ASF can select to eith...

Page 37: ...th the defective parts Parts identified for return must be received within fifteen 15 days Defective parts that were replaced during warranty service with a cost over 95 00 must be returned and shippe...

Page 38: ...ou have direct access to CNA log on to the CNA Web site via http www cna cusa canon com However you can also access CNA through Canon USA s ISG Central Web site and access the CNA section via the Cano...

Page 39: ...ISG Central The CNA Web site enables you to Order parts Download parts information and the parts price list View the parts discontinuation schedule information Inquire about orders and invoices 2 Par...

Page 40: ...rmed via an e mail message C Parts Information Parts Price List Download All parts information for active parts are made available on the CNA Web site under the Parts Information link Downloadable fil...

Page 41: ...der invoice number or conduct a search for the most recent date required For additional tracking information purchase orders that have been shipped contain a link to the UPS United Parcel Service Web...

Page 42: ...ge UFR II PCL5e 6 Print Resolution Up to 600 dpi x 600 dpi Reading Resolution Up to 600 dpi x 600 dpi Gradation Up to 256 Gradations Print Modes Watermark Page Composer Toner Saver Maximum Paper Size...

Page 43: ...375 mm Weight Approximately 29 3 lb 13 3 kg Approximately 27 3 lb 12 4 kg Table 11 Scanner Specifications Item Specifications MF269dw MF267dw MF264dw Type Color Scanner Maximum Scan Size Platen Glass...

Page 44: ...atement Envelopes COM10 Monarch C5 DL Custom Width 3 to 8 1 2 Length 5 to 14 Multi Purpose Tray Letter Legal Executive Statement Envelopes COM10 Monarch C5 DL Custom Width 3 to 8 1 2 Length 5 to 14 Au...

Page 45: ...ess Point Mode WPA2 PSK AES CCMP Wi Fi Transmission Scheme DS SS System OFDM System Wi Fi Frequency Range 2 412 to 2 462 MHz Wi Fi Maximum Radio Frequency Power Transmitted Approximately 15 9 dBm Netw...

Page 46: ...mmunication Mode Super G3 G3 Modem Speed Super G3 Up to 33 6 Kbps G3 Up to 14 4 Kbps Compression Method MH MR MMR Transmission Speed Approximately 3 0 seconds per page 12 Maximum Send Size LTR Scan Li...

Page 47: ...ies Service Guide for Authorized Service Facilities imageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018 Page 42 B Warranty 1 imageCLASS MF260dw Series Exchange Car...

Page 48: ...SS MF260dw Series Service Guide for Authorized Service Facilities imageCLASS MF260dw Series Service Guide for Authorized Service Facilities September 2018 Page 43 2 Canon Toner Drum Cartridge Limited...

Page 49: ...t Specifications 37 Table 11 Scanner Specifications 38 Table 12 Paper Handling Specifications 39 Table 13 Connectivity Wi Fi and Software Specifications 40 Table 14 Fax Specifications 41 D List of Fig...