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Troubleshooting

Troubleshooting

This section describes the causes and solutions for the problems occurred during wireless LAN settings.

To set and operate the wireless LAN router or access points

Please read the instruction manual for the wireless LAN router or access point, or contact the 
manufacturer of the wireless LAN router/access point.

When an Error Message 

Appears

"Cannot fi nd access point." .........................................................................................2-2

"Could not connect. More than one access point was detected." ................2-2

"WPS connection failed." ..............................................................................................2-2

"Wireless connection failed." ......................................................................................2-3

"Open authentication failed. Check WEP settings." ............................................2-3

"Could not connect. Check PSK settings." ..............................................................2-3

If Problems Occur

The SSID of the wireless LAN router or

access point is not displayed in the list of access points.  ...............................2-4

Cannot detect the SSID or network key of the wireless LAN router

or access point.  ...............................................................................................................2-4

The Remote UI is not displayed.  ...............................................................................2-5

<Wireless LAN Settings> cannot be selected 

because it is grayed out in the Network Settings menu. .................................2-5

Summary of Contents for ImageCLASS MF4570dw

Page 1: ...red during the configuration After you finish reading this guide store it in a safe place for future reference Starter Guide Troubleshooting XXXXXX XXXXXXXXX P 2 1 P 1 1 Wireless LAN Setting Guide For...

Page 2: ......

Page 3: ...oceed to Step2 Switching the Connection Method to Wireless LAN on the next page Precautions when connecting to a wireless LAN The structure of your computer or networked device the existence of router...

Page 4: ...ngs Select LAN Wired LAN Wireless LAN Turn main power OFF and ON to enable Wired Wireless LAN selection Menu Network Settings Preferences Timer Settings Common Settings Settings effective after power...

Page 5: ...e wireless LAN router access point or its package For further information contact the manufacturer of the wireless LAN router access point Step3 Selecting a Method for Setting the Wireless LAN Two met...

Page 6: ...ettings Wireless LAN Informa Do you want to connect with new settings No Yes Searching Press the access point WPS button Cancel Press Stop Connecting Cancel Press Stop Menu Network Settings Preference...

Page 7: ...to Checking the Wireless LAN Setting is Completed on p Appendix 1 Check the operation using a computer which is connected to a network If an Error Message Appears Press OK to close the screen and rep...

Page 8: ...ffective after power is turned OFF and ON 7 Press or to select and press OK Wireless LAN Settings WPS Push Button Mode WPS PIN Code Mode SSID Settings Wireless LAN Informa Checking SSID or Network Key...

Page 9: ...ongest signal Either of the following screens is displayed Entry Format 8 63 Char ASCII 64 Digits Hex Entry Format 5 Char 40bit ASCII 13 Char 104bit ASC 10 Digits 40bit Hex 26 Digits 104bit Hex charac...

Page 10: ...s displayed for approximately 2 seconds and the Wi Fi indicator will start blinking If an Error Message Appears Press OK to close the screen check if the network key is correct and follow the procedur...

Page 11: ...annot find access point 2 2 Could not connect More than one access point was detected 2 2 WPS connection failed 2 2 Wireless connection failed 2 3 Open authentication failed Check WEP settings 2 3 Cou...

Page 12: ...ction Proceed to Checking Network Connections on P 2 6 If it is not supported Set the access point manually Proceed to Step4 B Setting the Access Point Manually and Connecting on P 1 6 Cannot find acc...

Page 13: ...and ON then set the machine again Proceed to Step4 A Setting the Machine Using the WPS Push Button Mode on P 1 4 Proceed to Step4 B Setting the Access Point Manually and Connecting on P 1 6 Check the...

Page 14: ...wireless LAN router or access point that you wrote down in P 1 7 is incorrect Solution Check the wiress LAN or access point s SSID Proceed to Checking SSID or Network Key on P 1 6 Specify the setting...

Page 15: ...on Check the wireless LAN routers or access point network key Proceed to Checking SSID or Network Key on P 1 6 Specify the settings again Proceed to Step4 B Setting the Access Point Manually and Conne...

Page 16: ...ven after checking 1 Turn OFF each device and turn it back ON 2 Wait a few moments and check if you can connect to the Internet again Check The distance between the machine and the wireless LAN router...

Page 17: ...access point e manual Network Setting Basic Network Setting Connecting to Wireless LAN Setting by Manually Entering SSID Stealth function Enabled A function that makes the wireless LAN router or acce...

Page 18: ...A dress 6 Press Status Monitor Cancel to close the screen 7 Start the web browser of a computer which is connected to a network Checking the Wireless LAN Setting is Completed 8 Enter http IP address...

Page 19: ...A PSK 543210EDCBA If multiple access points are displayed 1 Write down all SSIDs that are displayed SampleABCD WEP 01234567890123456789ABCDEF SampleEFGHIJ WPA PSK 543210EDCBA SampleK WPA2 PSK 1234ABCD...

Page 20: ...n Plaza Lake Success NY 11042 U S A CANON EUROPA N V Bovenkerkerweg 59 61 1185 XB Amstelveen The Netherlands CANON CHINA CO LTD 15F Jinbao Building No 89 Jinbao Street Dongcheng District Beijing 10000...

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