imageFORMULA DR-G1130/DR-G1100 Series Service Guide
imageFORMULA DR-G1130/DR-G1100 Series Service Guide
April 2013
Rev. 1
Page 16
C. e-Tag
e-Tag is an electronic limited warranty claim form that is completed on-line,
printed out and accompanied by the
original
defective part being returned to the
Warranty Control Section for warranty compensation. The e-Tag limited warranty
claim form is in the warranty section of the e-Support Center website at
http://www.support.cusa.canon.com
Refer to Page 23
D. On-Line Warranty Credit Inquiry
The On-Line Warranty Credit Inquiry allows your dealership to check, download,
and print details of e-Tag credits (
Refer to Page 25
To acquire access to the On-Line Warranty Credit feature, please contact your
ISG Central Dealer Administrator or your Canon Regional office for assistance.
To check your on-line warranty credits, log onto the ISG Central website at
http://www.isgcentral.cusa.canon.com
. Go to the Canon Network Access (CNA)
website Warranty Credit Inquiry Screen to view e-Tag warranty credit information.
E. Post-Warranty Support / CarePAK
If a Customer calls CITS for service after the product warranty has expired, the
customer will be instructed to contact the Dealer or Authorized Servicer registered
to their product under the ASCR Program (if the dealer selected either Dispatch
by CITS or the Warranty Marketing Program).
In addition, a Canon eCarePAK Extended Service Plan is available
for the customer if a Dealer or Reseller is unable to or chooses not to provide
post-warranty service. This eCarePAK can be purchased by the Dealer or
Authorized Servicer from their Distributor.
With the eCarePAK Extended Service Plan, the customer will receive toll-free
telephone support and, if needed, an exchange for their Canon Product.
Note: eCarePAK coverage can be extended for a total of five (5) years of
coverage the machine installation date (This includes the manufactures one-year
warranty).
The eCarePAK Extended One (1) year Service Plan must be purchased during
the product warranty period and goes into effect on the day the original warranty
expires. It does not include extended coverage for any consumables, such as
rollers.
Finally, a dealer or Authorized Service Provider may create a Maintenance
Agreement to provide post-Warranty service and support to their customers
referencing the
Suggested Maintenance Agreement
rates section of this Service
Guide (
Page
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