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Problem 10 The scanned image is abnormal for certain
documents.
Solutions
A detection function such as border removal is enabled
when scanning documents that include text or photos
that extend to the edge of the page, preventing proper
edge detection. When a page has text or photos
extending to its edges, turn off the detection functions or
scan that page individually.
Problem 11 The scanned image is abnormal in a particular
application.
Solutions
Some applications do not support functions such as
auto-detection of page size, so scanning with such
applications can produce abnormal scanned images. If
abnormal image appearance seems to be application-
dependent, try scanning with auto-detection disabled.
Problem 12 Pages are missing.
Solutions
When the scanner driver’s [Scanning Side] setting is
[Skip Blank Page], documents with very little black may
be unintentionally skipped. Decrease the Set the
likelihood of skipping blank page value (
to delete the images of the blank pages in two-sided
documents" (See p. 113)
) or set the [Scanning Side] to
another mode, such as simplex or duplex. If pages are
skipped due to the document double feeding, see
"Problem 7 Documents jam (or double-feed)."
Problem 13 Documents are collectively fed
Solutions
Click the [Advanced setting] button on the scanner
driver's [Feeding] tab sheet, and check the [Increase
separation force] checkbox in the [Advanced feed
setting] dialog box. When setting in the User Mode, set
[Separation Force] to [High Separation Mode].
Also, make sure that the roller is installed correctly.
Problem 14 The scanner will multifeed documents.
Solutions
(1) Check that the roller is installed correctly. Clean the
roller if necessary.
(2) The document will not scan correctly if it is stuck due
to static electricity or for any other reason. Fan the
document before placing it.
Problem 15 Paper jam occurs.
Solutions
(1) Check that the roller is installed correctly.
(2) If paper jams occur repeatedly, open the settings
window of the scanner driver, and select [Extra-thin
paper] for [Document type] in the [Feeding] tab.
Alternatively, reduce the number of inputted
documents to around 10.
(3) If a paper jam occurs due to the curling of the ends
of the document after replacing or cleaning the
roller, perform 5 single scans of an A4-sized
document.
