imageFORMULA DR-M160II Service Guide
imageFORMULA DR-M160II Service Guide
June 2014
Page 22
C.
Warranty Reimbursement
Dispatch by CITS
1.
To obtain reimbursement for service delivered during the end-user
warranty or extended service plan, you must be dispatched by CITS. For
this to occur the end-user must contact the CITS helpdesk first. If
telephone troubleshooting fails to resolve a problem the CITS helpdesk
will e-mail the Service Provider of record a service dispatch form.
Labor compensation of $115 per incident will be issued to the dispatched
service provider once the service call has been closed with CITS.
Reimbursement for defective parts require an e-Tag claim along with the
defective part and the machine service history log.
Warranty Marketing Program – Buy-Out Program
2.
Service calls performed under the Warranty Marketining Program are not
eligible for labor reimbursement. Instead, a one time payment of $25.00
will be issued to the service provider for each product (serial number) they
choose to support in this manner.
IMPORTANT
: It is incumbent upon the service provider to provide service
and support to the end-user. In cases where the service provider has
accepted the one-time payment but has not provided service support to
the end-user, the service provider could lose authorization to service the
product.
Summary of Contents for imageFORMULA DR-M160II
Page 1: ...Canon Service Guide ...
