5-20
COPYRIGHT © CANON ELECTRONICS INC. 2011
CANON P-215 FIRST EDITION
CHAPTER 5 TROUBLESHOOTING
3. Scanning Does Not Start
Cause/Faulty
Location
Step
Check Item
Result
Action
Auto Start switch
setting
1
Is the Auto Start switch set-
ting correct?
NO
Set it correctly.
System
2
Was the problem solved by
resetting the power of the
scanner (Pickup tray open-
ing/closing) or restarting the
computer?
YES
Done.
Software
(If the Auto Start
switch is "OFF"))
3
Was the problem solved by
reinstalling the scanner driv-
er or application?
YES
Done.
4
Is the access to the USB de-
vice inhibited by security
software?
YES
Explain to the user
that CaptureOnTouch
Lite cannot be started.
System
(If the Auto Start
switch is "ON"))
5
If the "Auto Play" screen is
not displayed, can Cap-
tureOnTouch Lite be started
manually from the Explorer?
YES
Explain to the user
that the "automatic
play" screen is not
displayed due to OS
type and setting. It is
described in the User
Manual.
Cable connection
6
Are the motor and sensor
cables connected properly?
NO
Connect properly.
Gear
7 Are the gears attached
properly?
NO
Assemble properly.
Replace inferior parts.
8
Is the motor attached prop-
erly?
NO
Assemble properly.
Motor
9
Is the operation normal when
you perform an operation
check with the service
mode?
NO
Replace the motor.
Sensors
(Each PCB, upper
FPC)
10
Is the operation normal when
you perform an operation
check with the service
mode?
NO
Check installation of
the sensor lever and
light guide.
Replace the installed
PCB and upper FPC.
Table 5-403