imageFORMULA ScanFront 330 Service Guide
imageFORMULA ScanFront 330 Service Guide
April 2014
Page 31
B. Parts Order Entry
1. Regular Orders
All parts for regular orders are shipped via ground once the parts orders
are printed by Canon USA, unless an alternate shipping method is
requested by the Authorized Servicer for rush orders.
Parts and shipping are charged to the Authorized Servicer.
Note:
Shipments may be delayed for credit review.
2. Rush Orders
To ensure same day shipment of rush orders, submit all one (1) and two
(2) day emergency purchase orders no later than 4 P.M. EST.
All purchase orders placed through CNA are confirmed via an e-mail
message.
C. Parts Information/Parts Price List Download
All parts information for active parts are made available on the CNA Web site
under the “Parts Information” link. Downloadable files by model and product
are also available under the “Parts Information” link.
Note:
Authorized Servicers without access to the CNA Web site must contact
the Canon Parts Order Desk at 1-866-481-2569.
D. Parts Discontinuation Schedule Information
Parts discontinuation schedule information is available on the CNA Web site
under the “Parts/Supply Discontinuation” link. Information is available
regarding active machines, machines scheduled to be discontinued within the
year, and discontinued machines.
Note:
Authorized Servicers without access to the CNA Web site must contact
the Canon Parts Order Desk at 1-866-481-2569.
