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Technology > eM Controller-E1 > Troubleshooting guide
Technology > eM Controller-E1 > Troubleshooting guide
(2) Troubleshooting using communication log
Enter Servicemode > Function > INSTALL > COM-LOG and the following communication log
will be displayed.
In the log, text strings that start with * are communication test (COM-TEST) error logs. (See
line 5 in the illustration above.)
Pressing on a line that begins with an will * display further details, as per the illustration
below.)
A detailed description of the error appears below 'Information'. Press the OK button to return
to the log.
F-2-281
F-2-282
Details of the errors and their remedies are as described below.
No.
Error text
Error description
Cause
Remedy
1 SUSPEND :
Communication
test is not
performed
E-RDS is ON, but
the communication
test has not
completed.
E-RDS has been booted
up (device reboot) while
E-RDS was ON but the
communication test had
not yet been performed
Service mode > Function
> INSTALL > COM-
TEST
2 Event
Registration is
Failed.
Event waiting error Processing (event
processing) within the
device has failed.
Turn the device OFF/
ON. If the error persists,
replace the device
system software.
(Upgrade)
3 URL Scheme
error (not https)
URL scheme
assignment error
The header of the URL of
the registered UGW is not
in https format.
Check that the
value of Service
mode>Function>Install>
RGW-ADR is https://
a01.ugwdevice.net/ugw/
agentif010.
4 Server
connection error
UGW connection
error
Displayed in the event of
a TCP/IP communication
fault. Also displayed when
an attempt is made at
communication with the
device IP address not set.
Check the network
connection, as per the
initial procedures.
5 URL server
specified is illegal
UGW server
address error
A URL different to that
specified by the UGW has
been set.
Check that the value
of Service mode >
Function>Install > RGW-
ADR is https://a01.
ugwdevice.net/ugw/
agentif010.
6 Proxy connection
error
Proxy server
connection error
Cannot connect to proxy
server.
Check proxy server
address and re-enter if
necessary.
7 Proxy
authentication
error
Proxy server
authentication
refusal
Proxy authentication error
failed.
Check the user name
and password required
in order to login to the
proxy, and re-enter if
necessary.
8 Server certificate
error
Server certificate
error
• No route certificate
installed in device.
• Certificate other than
that initially registered
in the user's operating
environment is being
used, but has not been
registered with the
device.
Install latest device
system software.
(Upgrade)
Summary of Contents for imagePRESS 1110
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