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■ On-site checkout
The most common cause of a hardware problem is a faulty or loose connection. Before you replace a costly component, check
the connections between the printer and the imagePRESS Server first, and then check the connections between each
imagePRESS Server component.
For more information, see the following topics:
•
“imagePRESS Server connector panel and LED diagnostic codes” on page 11
•
“Checking imagePRESS Server internal connections” on page 14
For more information about servicing and troubleshooting problems with the printer, see the documentation that accompanies
the printer.
■ Symptoms and solutions
For various problems and possible actions, see the following table. To learn possible causes and solutions for a specific error
condition, find the symptom in the charts and perform the appropriate suggested actions in the order listed in the numbered steps.
Verify functionality after each numbered step. Proceed to the next numbered step only if the problem persists. For example, in
the steps :
1. Check and reseat the printer interface cable.
2. Replace the printer interface cable.
Perform step 1, and then verify functionality. If the problem is resolved, do not perform step 2.
Symptom
Possible cause
Suggested action
LED codes
NOTE:
If the imagePRESS Server is turned on and hanging on a diagnostic code, first perform the following actions to see if they fix the
problem:
1. Press the power switch to set to the OFF (0) position.
2. Wait another 30 seconds.
3. Turn on the imagePRESS Server using the power switch.
4. Wait approximately five minutes to see if the imagePRESS Server reaches Idle.
5. If the problem persists, make sure that you have reseated internal cable connections and verified system components.
6. If the problem persists, see the code/symptom and suggested actions in the following pages.
00
When the imagePRESS Server is Idle and in
Operational mode, the LED display shows 00.
If the LED display shows 00, but the system is
not functioning properly, one or more of the fol-
lowing may be the cause of the problem:
• Faulty connection between the image-
PRESS Server and the printer
• Service switches are set to an incorrect
mode
• Improper service board cable connection
• Corrupted system software
• Missing, faulty, or dead battery
• Corrupted BIOS settings on the mother-
board
• Missing or faulty chassis fan
• Faulty CPU and/or CPU cooling assembly
• Faulty HDD or HDD connection
• Faulty motherboard
1. Check and reseat all cable connections between theimage-
PRESS Server and printer.
2. Make sure that the imagePRESS Server service switches
areset to OFF (both away from ON).
3. If the server date/time cannot be set or responds slowly,re-
place the battery on the motherboard, and then updatethe
date/time in Server Setup.
4. Shut down and open the imagePRESS Server, and do the
following:
Reseat the power and data cables to the HDD. Make sure
that the data cable is connected to the proper connector on
the motherboard.
5. Reinstall system software.
6. If no airflow or fan noise is evident at the vent holes of the-
chassis where the chassis fan is located, replace the chassis
fan.
7. Replace external cables, one at a time.
8. Check and reseat the CPU cooling assembly.
9. Replace the CPU cooling assembly.
10. Replace the CPU.
11. Replace the HDD data cable.
12. Replace the HDD.
13. Replace the motherboard.
A7, A8
Possibly one of the following:
• Faulty motherboard
• Faulty or missing CPU
1. Replace the motherboard.
2. Replace the CPU.
3b, 50, 52, E1
Possibly one of the following:
• Missing or faulty DIMM
• Faulty motherboard
Replace the motherboard.
5. TROUBLESHOOTING
49
Summary of Contents for imagePRESS Server G200
Page 1: ...Revision 1 1 imagePRESS Server G200 Service Manual...
Page 6: ...Introduction 1 Introduction 2...
Page 11: ...USING THE IMAGEPRESS SERVER 2 Using the imagePRESS Server 7...
Page 13: ...The imagePRESS Server Tools menu 2 USING THE IMAGEPRESS SERVER 8...
Page 14: ...REPLACING PARTS 3 Replacing Parts 10 Cleaning the imagePRESS Server 36...
Page 42: ...INSTALLING SYSTEM SOFTWARE 4 Installing System Software 38...
Page 52: ...TROUBLESHOOTI NG 5 Troubleshooting 48...
Page 65: ...SPECIFICATIONS 6 Specifications 61...
Page 77: ...9 10 11 2x 1x 12 1x Cross Ethernet Cable 1x 7 INSTALLATION PROCEDURE 72...