Canon ImagePRESS Server H350 V2 Service Manual Download

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Symptom

Possible cause

Suggested action

DVD drive is not responding,
cannot be located, or the disk
will not eject.

Possibly one of the following:

• A disk is stuck in the DVD drive
• Cable connections to the DVD drive are

loose or data cable is faulty

• DVD drive is faulty
• Motherboard is faulty

1. Press the eject button below the DVD slot on the

front of the

imagePRESS Server

2. If the problem persists, check the cable connec-

tions to the DVD drive. (see

“Accessing internal

components” on page 33

)

3. If the problem persists, you may need to replace

the DVD drive. (see

“DVD drive” on page 60

)

4. If the problem persists, you may need to replace

the motherboard. (see

“Replacing the mother-

board” on page 44

)

System performance

System performs slowly
and/or hangs periodically.

Possibly one of the following:

• Board or cable connections are loose or

faulty

• System software is corrupted
• Missing or faulty DIMM(s)
• CPU is overheated or faulty
• Motherboard is faulty

1. Recheck all cables and connections.
2. Make sure that the CPU is firmly seated in its

socket and that the fan cable is connected to the
motherboard.

3. If the problem persists, restore the backup, or re-

install the system software (see

“Installing System

Software” on page 80

)

4. Check for missing or faulty DIMM and reseat the

DIMM to remove any oxidation on the connector.
(see

“DIMMs” on page 48

)

5. If the problem persists, you may need to replace

the motherboard. (see

“Replacing the mother-

board” on page 44

)

Clock is slow.

Missing or dead battery on the motherboard

Replace the battery on the motherboard and update
the time in the Windows (if a monitor is connected),
Command WorkStation, or WebTools. (See

“Installing

System Software” on page 80

)

The

imagePRESS Server

hangs during the user soft-
ware installation segment.

Possibly one of the following:

• The time and date need to be configured in

the

imagePRESS Server

BIOS. (If the bat-

tery was removed from the

imagePRESS

Server

motherboard during service and

the time and date were not configured in
Setup afterward, the

imagePRESS Server

will hang during the user software installa-
tion segment.)

• User Software DVD is corrupted
• The DVD drive is faulty
• The hard disk drive is faulty

1. Set the time and date in the BIOS:

• Power off the

imagePRESS Server

and re-

move the User Software DVD when it ejects.

• If not already connected, connect a keyboard

and a monitor to the

imagePRESS Server

• Power on the

imagePRESS Server

and im-

mediately press F2 repeatedly to start the
BIOS setup utility.

• Configure the time and date. (To navigate,

use the tab key and the -/+ keys).

• Save changes and exit (F10).
• When the

imagePRESS Server

reaches Idle,

power off and then begin a full software in-
stallation again, starting with the System
Software DVD. (see

“Installing System Soft-

ware” on page 80

)

2. If the problem persists, obtain another User Soft-

ware DVD and begin software installation again
starting with the System Software DVD (see

“In-

stalling System Software” on page 80

)

3. If the problem persists, you may need to replace

the DVD drive (see

“DVD drive” on page 60

). If

replacing the DVD drive does not correct the prob-
lem, reinstall the old DVD drive in the system.

4. If the problem persists, replace the hard disk drive.

(see

“Hard disk drive” on page 57

). If replacing the

hard disk drive does not correct the problem, re-
install the old hard disk drive in the system.

Network

If you suspect a network problem, keep in mind the following:

• If the

imagePRESS Server

does not appear in the list of printers on the network, another device on the network may have been

assigned the same Ethernet hardware address.

• Conflicting network settings may have been configured in Setup and on the customer’s workstation.
• Printing problems may be caused by inappropriate Setup options.
• Application-specific printing errors may be caused by missing or incorrectly placed printer description files.
• System software may be corrupted.

For additional information, see Configuration and Setup, which is part of the user documentation set.

7. TROUBLESHOOTING