Canon imagePROGRAF iPF6400S Series, Basic Manual

Page 1: ...Printer Driver Features 90 Adjustments for Better Print Quality Adjusting the Printhead 97 Adjusting the feed amount 99 Troubleshooting Problems Regarding Paper 102 Printing does not start 111 The pri...

Page 2: ...up the printer in a location that is exposed to high humidity or large amounts of dust or exposed to direct sunlight high temperature or open flame This could cause a fire or electrical shock Use the...

Page 3: ...lead to a fire Caution Always grip the plug to remove the power cable from the power outlet Pulling on the power cable could damage the cable and lead to a fire or electrical shock Never use an extens...

Page 4: ...ter or attempt repairs There are high voltage parts inside the printer that can cause a fire or electrical shock Never use flammable sprays around the printer The gas of flammable sprays can cause a f...

Page 5: ...e following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to whic...

Page 6: ...ies and other documents prohibited by law Reproduction of such items may be subject to criminal prosecution It is illegal to reproduce legal certificates licenses travel tickets and certain public and...

Page 7: ...a on the printer Setup Guide Basic Guide User s Guide Paper Reference Guide Note The Electronic manuals are not included with this product To view the Electronic manuals display the various manuals on...

Page 8: ...og box with the printer name added to the title 5 Select the Support sheet and click the User Manual button 6 To display User s Guide click User s Guide Alternately to display Paper Reference Guide cl...

Page 9: ...Preface Manuals for this printer 2 Click the Dock icon in System Preferences 3 Click Print Scan or Print Fax 4 Select the printer in the Printer list and click Options Supplies 5 Click Utility 6 Clic...

Page 10: ...icates caution items for which operating error poses a risk of injury To ensure safe use always follow these cautions Important Indicates important information and restrictions that definitely are to...

Page 11: ...d manuals Example See Paper Reference Guide Other cross reference Example See the printer driver help Figures and software screens Figures in this user manual may be different from the actual appearan...

Page 12: ...Paper Core Holder Stopper Roll Holder Side Holder Stopper Roll Holder Side For 2 inch paper cores No Attachment Needed For 3 inch paper cores 3 Inch Paper Core Attachment Caution Set the roll on a tab...

Page 13: ...attachments for the roll paper on the Roll Holder Using rolls with a 3 inch paper core Attach the included 3 Inch Paper Core Attachment on the Roll Holder Align the triangular part b of the 3 Inch Pap...

Page 14: ...Holder 4 Insert the Holder Stopper from the left in the Roll Holder as shown Push it firmly in until the flange a of the Holder Stopper touches the roll Attach the appropriate Holder Stopper for the s...

Page 15: ...ed that will not be used a message is shown requesting you to remove it Press or to select Yes and then press the OK button Remove the paper and go to the next step 3 Open the Roll Feed Unit Cover 4 H...

Page 16: ...mmend wearing clean cloth gloves when handling rolls to protect the printing surface If the paper is wrinkled or warped straighten it out before loading it Load paper straight so it is not fed askew 6...

Page 17: ...User s Guide Removing the Roll from the Printer Remove rolls from the printer as follows Important Once a roll has been advanced do not pull the paper out by force This will prevent further feeding an...

Page 18: ...Do not remove the roll before the barcode is printed You will be unable to keep track of the amount of roll paper left See Keeping Track of the Amount of Roll Paper Left User s Guide 5 Open the Roll F...

Page 19: ...Cover Note To load new paper in the printer at this point see Loading Rolls in the Printer P 14 Lowering the Up down Unit of the Spectrophotometer Unit option Manually Lowering the Up down Unit manual...

Page 20: ...he Up down Unit Perform the target operation in this state 3 Close the Spectrophotometer Unit Cover Note When pressing down on the Up down Unit handle the central part near the blue label Handling the...

Page 21: ...the type of paper specified by the print job If a type of paper other than POP Board is selected Loading Sheets in the Top Paper Feed Slot P 22 If POP Board is selected Loading Heavyweight Sheets in...

Page 22: ...r warped may jam If necessary straighten the paper and reload it Load the paper straight Loading paper askew will cause an error See Paper loaded askew P 141 Note The loading method for a printer with...

Page 23: ...ter load them from the back of the printer If the printer has a Spectrophotometer Unit option lowering the Up down Unit makes it easier to perform operations from the front of the printer See Lowering...

Page 24: ...ard is loaded in the Front Paper Feed Slot you might not be able to shift the paper or pull it out from the front Note Store unused paper in the original package away from high temperature humidity an...

Page 25: ...eed Slot keeping it level Important When you insert the sheet in the Front Paper Feed Slot keep the sheet level relative to the paper feed slot Failure to do this may scratch the printing surface 4 As...

Page 26: ...job was received After the paper is advanced the printer starts printing the print job If no print job was received The printer now starts feeding the paper 6 After printing the printer will temporar...

Page 27: ...space behind printer message appears make sure that there is sufficient space behind the printer and press the OK button Note There needs to be sufficient space behind the printer to load paper into t...

Page 28: ...t When you insert the paper into the Front Paper Feed Slot keep it level as it goes into the paper feed slot Failure to do so may scratch the printed surface 5 Looking at the inside of the Top Cover h...

Page 29: ...e top cover message appears close the Top Cover and press the OK button The paper will then be fixed and fed between the Platen and the Back Cover If a print job was received After the paper is advanc...

Page 30: ...front paper feed slot P 31 Note The operations for a printer with a Spectrophotometer Unit option are the same as for a printer with no Spectrophotometer Unit option Removing sheets from the top paper...

Page 31: ...e If the Tab Selection screen is not displayed press the Menu button 2 Press the OK button The Paper Menu is displayed 3 Press or to select Eject Paper and then press the OK button 4 Press or to selec...

Page 32: ...heet before pressing the OK button If you do not remove the sheet before step 7 it may go back inside the printer leaving roller marks across the trailing edge of paper 8 Lift the four Front Tray Guid...

Page 33: ...6 PM Gray PFI 106 GY Shape Colors Model number Ink Type Capacity Matte black PFI 206 MBK Pigment ink 300 ml 10 2 fl oz Black PFI 206 BK Cyan PFI 206 C Magenta PFI 206 M Yellow PFI 206 Y Photo cyan PFI...

Page 34: ...ing quality may be affected if you use older ink tanks Do not leave the printer without ink tanks installed for extended periods a month or more Residual ink may become clogged inside the printer and...

Page 35: ...e Tab Selection screen is not displayed press the Menu button 2 Press the OK button The Ink Menu is displayed 3 Press or to select Rep Ink Tank and then press the OK button A message on the Display Sc...

Page 36: ...ft the Ink Tank Lock Lever to open it 3 Hold the Ink Tank by the grips and remove it Press the OK button Important If there is still ink in the Ink Tank you removed store it with the ink holes a facin...

Page 37: ...mportant After installing an ink tank do not remove and shake it Doing so may cause the ink to leak out If you do not agitate the Ink Tank the ink may settle which may affect printing quality 2 Open t...

Page 38: ...s the color of the Ink Tank and check the orientation of the Ink Tank before reinstalling it 4 Push the Ink Tank Lock Lever closed until it clicks into place Important If a 130 ml 4 4 fl oz ink tank i...

Page 39: ...iPF6400S Basic Guide 39 Consumables and Maintenance Ink Tanks 6 Close the Ink Tank Cover...

Page 40: ...ty does not improve even after one or two cycles of Head Cleaning B from the printer menu Replace any printheads with poor printing performance If the Display Screen indicates Open top cover and repla...

Page 41: ...Caution When replacing the Printhead immediately after printing wait a few minutes before replacing it The metal parts of the Printhead become hot during printing and there is a risk of burns from tou...

Page 42: ...t printhead and Printhead R when replacing the right printhead Make sure your selection is correct 8 Press the OK button The ink begins to be drawn in and instructions appear on the Display Screen aft...

Page 43: ...Carriage Shaft b Touching these parts may damage them Never touch the metal contacts of the Carriage This may damage the printer 3 Pull the Printhead Fixer Lever forward all the way to open it complet...

Page 44: ...hen handling the Printhead always hold it by the grips a Never touch the nozzles b or metal contacts c This may damage the Printhead and affect printing quality Never touch the ink supply section d Th...

Page 45: ...y cloth If you need to put a Printhead somewhere temporarily before installation do not keep the nozzles and metal contacts facing down If the nozzles or metal contacts are damaged it may affect the p...

Page 46: ...el menu In this case execute the Initial adjustmt of Head Posi Adj from the Control Panel menu See Adjustment When Installing the Printhead User s Guide 12 Follow the instructions on the Display Scree...

Page 47: ...mportant Do not remove the Maintenance Cartridge except to replace it Ink may leak out Do not remove an Maintenance Cartridge during initialization immediately after turning on the printer during Prin...

Page 48: ...tions in Replace the Maintenance Cartridge Access the menu for Maintenance Cartridge replacement 1 On the Tab Selection screen of the Control Panel press or to select the Settings Adj tab Note If the...

Page 49: ...handles a on both sides pull out the cartridge Important Never touch the metal contacts a This may damage the Maintenance Cartridge 2 Remove the Ejection Guide Important If the Up down Unit is lowered...

Page 50: ...t Important Used maintenance cartridges are heavy Always grasp the cartridge firmly and keep the cartridge level during removal and storage If you drop a used Maintenance Cartridge or store it at an a...

Page 51: ...surface Otherwise ink may leak and cause stains Note In accordance with active and ongoing environmental programs Canon supports recycling of used maintenance cartridges Follow the instructions provi...

Page 52: ...ou did not perform the operation in Access the menu for W this is the end of the procedure and you do not need to press the OK key in the next step If the Spectrophotometer Unit is mounted grasp the b...

Page 53: ...on paper that generates a lot of paper dust If the message Blue platen switch is dirty is displayed Important If the Platen inside the Top Cover becomes dirty it may soil the underside of paper We rec...

Page 54: ...derless Printing Ink Grooves b use the Cleaning Brush c provided with the printer to wipe it away Note If the Cleaning Brush is dirty rinse it in water 7 Using a damp cloth that you have wrung out com...

Page 55: ...he Linear Scale a or Carriage Shaft b This may stain your hands and damage the printer 8 Close the Top Cover Cleaning the Printhead If printing is faint cleaning the Printhead may improve results Choo...

Page 56: ...cleaning as follows 1 On the Tab Selection screen of the Control Panel press or to select the Settings Adj tab Note If the Tab Selection screen is not displayed press the Menu button 2 Press the OK bu...

Page 57: ...Accidentally leaving the printer on poses a risk of injury if you touch moving parts inside the printer 3 Open the Spectrophotometer Unit Cover 4 Press down on the center near the blue label of the Up...

Page 58: ...tant Never touch the white part of the White Calibration Tile If the white part is dirty the printer may not be able to obtain the correct color measurement results 9 Wipe the surface of the White Cal...

Page 59: ...ce 12 Close the Up down Unit cover 13 Close the Spectrophotometer Unit Cover Cleaning the Spectrophotometer Eject Guide 1 Turn the printer off See Turning the Printer On and Off User s Guide 2 Unplug...

Page 60: ...fire or electrical shock Important When handling the White Black Backing Plate do not touch the white backing plate a or black backing plate b directly with your hands If the surface becomes dirty or...

Page 61: ...aper presser is dirty wipe it clean with a dry cloth If it is particularly dirty use a damp cloth that you have wrung out completely to wipe the Paper presser clean and use a dry cloth to dry it Warni...

Page 62: ...button Enables you to check instructions for loading and removing paper or replacing ink tanks or printheads as well as other operations See How to View Instructions with Navigate User s Guide e Arrow...

Page 63: ...User s Guide j Feed button Pressing this button when rolls are loaded enables you to reposition the paper See Feeding Roll Paper Manually User s Guide k Load button Press this button when loading or r...

Page 64: ...menus on various tabs from the Tab Selection screen and set or execute Menu items The following section describes menu operations Accessing menus P 64 Specifying menu items P 65 Specifying numerical v...

Page 65: ...press the OK button Specifying menu items Menu items can be set as follows 1 Press or to select the desired setting and then press the OK button After two seconds the display reverts to the upper lev...

Page 66: ...re is shown categorized by tab The on the right side of an item indicates the default value The printer menu is classified into regular menu items available when no print job is in progress and menu d...

Page 67: ...min 3 min 5 min 10 min 30 min 60 min NearEnd RollMrgn 3mm 20mm NearEnd Sht Mrgn 3mm 20mm BordlessOversize Standard Little Manual Feed Front Top Return Defaults Paper Details Keep Paper Type Off On 1...

Page 68: ...is displayed Set Adj Menu Limited items are displayed during printing The displayed items are indicated by annotations First Level Second Level Third Level Fourth Level Fifth Level Sixth Level Seventh...

Page 69: ...S SrvAddr 9 DNS Host Name 9 DNS Domain Name 9 IPv6 8 IPv6 Support 8 On Off IPv6 StlessAddrs 8 10 On Off DHCPv6 8 10 On Off DNS Settings 9 10 DNS Dync update 9 Statefull Addr 9 On Off Stateless Addr 9...

Page 70: ...pages Off Warning Off On Use RemoteUI 8 On Off Reset PaprSetngs 8 Erase HDD Data High Speed 8 Secure High Spd 8 Secure 8 Output Method Print Print Auto Del Save Box XX Print After Recv Off On Common B...

Page 71: ...11 Default setting for the time to enter the power save mode Sleep mode is recommended 12 Displayed as the menu during printing while printing is in progress 13 Not displayed in the regular menu 14 Th...

Page 72: ...sheet in the Top Paper Feed Slot See Paper Feed Slots P 74 c Roll Feed Unit Load rolls in this unit You can also load sheets manually d Roll Feed Unit Cover Open this cover to load rolls See Inside t...

Page 73: ...ck a USB Port Connect a USB cable to this port The printer is compatible with Hi Speed USB connections b LAN connector Gigabit Ethernet Connect a LAN cable to this port c Power Supply Connector Connec...

Page 74: ...ning Brush When cleaning inside the printer under the Top Cover use this brush to sweep away paper dust on the Platen Also use the brush to move the blue Switch on the Platen g Linear Scale The linear...

Page 75: ...ft all of the guides before printing on heavyweight paper When feeding heavyweight paper rest the sheet on these guides align it to the right and insert the leading edge up to the Paper Alignment Line...

Page 76: ...nthead in place Do not open this part except during Printhead replacement b Printhead The printhead is equipped with ink nozzles It serves a key role in printing c Printhead Fixer Lever Locks the Prin...

Page 77: ...s the state of the Ink Tank as follows when the Ink Tank Cover is opened On The Ink Tank is installed correctly Off No Ink Tank is installed or the ink level detection function is off Flashing Slowly...

Page 78: ...iPF6400S Basic Guide 78 Printer Parts Printer parts Important Do not block these vents Also avoid setting paper or other light objects near the vents...

Page 79: ...the printer menu item to prepare for transfer This work is not necessary when carrying the printer or moving it while mounted on the optional stand When carrying the printer always have three or more...

Page 80: ...hen press the OK button Once preparations are finished a message on the Display Screen requests you to open the Ink Tank Cover Important If consumables must be replaced the message Consumables must be...

Page 81: ...ance Cartridge while the ink is bring drawn in may cause the ink to leak out 4 When the process is finished Completed Turn Power Off is displayed Press the Power button and turn off the printer Pack t...

Page 82: ...the Belt together insert it between the Belt Stopper and affix the Belt Stopper to the Carriage Shaft Important Do not touch the Linear Scale a or Carriage Shaft b This may stain your hands and damage...

Page 83: ...c workflow for reinstalling the printer is as follows For detailed instructions see the Setup Guide Assemble the stand optional 1 If you are using the optional Stand assemble the Stand by referring to...

Page 84: ...he printer requires at least three people Be careful to avoid back strain and other injuries When moving the printer firmly grasp the Carrying Handles The printer may be unsteady if you hold it at oth...

Page 85: ...on the type of connection See Installing the Software Windows P 86 See Installing the Software Mac OS P 88 Important When the printer is connected to a network via TCP IP the printer s IP address may...

Page 86: ...USB connection connect the USB cable during printer driver installation following the instructions displayed If you accidentally connect the USB cable first the printer driver may not be installed cor...

Page 87: ...ortant For USB connections when the dialog box at right is displayed make sure the printer is on and connect the printer and computer with the USB cable 4 On the Finish window select Restart my comput...

Page 88: ...ftware Installing the software Important When the printer is used over a network the printer s IP address may be changed if you reinstall the printer In this case be sure to reconfigure the printer s...

Page 89: ...iPF6400S Basic Guide 89 Software Installation Installing the Printer Driver Mac OS 4 After installation click Exit...

Page 90: ...You can reduce printing costs by checking how documents will be printed beforehand without the need to print them Change the layout orientation relative to the paper You can save paper by correcting...

Page 91: ...Rotate Page 90 degrees Converse Paper You can conserve roll paper by specifying particular settings as suitable for your original When you print an original that is in portrait orientation the origin...

Page 92: ...rinting you can print documents without the margin so that the printed image covers the entire surface of the paper Borderless printing is only available with rolls Configuring Settings in Windows 1 A...

Page 93: ...banners by printing originals in banner formats on rolls Originals created in Microsoft Word or other applications in your preferred size can be enlarged to fill the width of roll paper by completing...

Page 94: ...ze the original to fit the roll width 4 Select the Enlarged Reduced Printing check box 5 Click Fit Roll Paper Width Enlarged Reduced Printing Originals can be printed at larger or smaller sizes as des...

Page 95: ...ge data on Adobe Photoshop and forward the image data to a printer In this way you can process 16 bit image data in addition to 8 bit image data You can print an image with adjustment values such as t...

Page 96: ...you want to print 3 If required select the print range 4 Select Plug in printing from the File menu and then select the output plug in that matches your printer The imagePROGRAF Print Plug In for Digi...

Page 97: ...is not possible as expected using special media try another type of paper or try Manual adjustment See Manual Adjustment to Straighten Lines and Colors User s Guide Note Because the results of adjust...

Page 98: ...select the Settings Adj tab Note If the Tab Selection screen is not displayed press the Menu button 3 Press the OK button The Set Adj Menu is displayed 4 Press or to select Adjust Printer and then pre...

Page 99: ...in addition to the Adj Quality settings Print Length Adjusts the feed amount for better accuracy of lines in printed documents The settings of A High or B Standard Draft in Adjust Length are applied A...

Page 100: ...See Types of Paper User s Guide Important Adjustment is not possible with Auto GenuinePpr and Auto OtherPaper when using highly transparent media In this case use Manual adjustment See Manual Banding...

Page 101: ...button 3 Press the OK button The Set Adj Menu is displayed 4 Press or to select Adjust Printer and then press the OK button 5 Press or to select Feed Priority and then press the OK button 6 Press or t...

Page 102: ...Control Panel Remove the jammed paper as follows Important For instructions on removing scraps from the paper feed slot after clearing jammed roll paper see Clearing Jammed Paper Paper Feed Slot P 107...

Page 103: ...y setting the roll cutting method to Manual and setting the detection of paper leading edge to Off See Specifying the Cutting Method for Rolls User s Guide 2 Clear any jammed paper from inside the Top...

Page 104: ...er perform operations from the back of the printer If the printer has a Spectrophotometer Unit option lowering the Up down Unit makes it easier to perform operations from the front of the printer See...

Page 105: ...splay Screen of the Control Panel Remove the jammed paper as follows 1 Press the OK button 2 Remove the jammed paper If paper is jammed inside the Top Cover 1 Open the Top Cover and manually move the...

Page 106: ...is jammed deep in the Paper Feed Slot remove the roll feed unit and then clear the paper jam See Clearing Jammed Paper Paper Feed Slot P 107 Note If it is difficult to perform operations from the fron...

Page 107: ...aring Jammed Paper Paper Feed Slot Follow these steps to Clear any jammed paper deep in the Paper Feed Slot P 107 or to Remove scraps left in the Paper Feed Slot P 107 Clear any jammed paper deep in t...

Page 108: ...nd insert it through the gap of the Back Cover Push the scrap out toward the Platen 6 Remove the scrap when it is pushed out onto the Platen 7 If any scraps remain inside the paper feed slot repeat st...

Page 109: ...a cutting tool to cut the roll after printing See Specifying the Cutting Method for Rolls User s Guide Cut Speed is not configured correctly in the Control Panel menu Change the Cut Speed setting in...

Page 110: ...roblems with cutting and paper ejection This operation is normal When Cutting Mode in the Control Panel menu was set to Manual you selected Do not perform in response to the Perform the detection of p...

Page 111: ...Clear Pause Printing in the File menu to restart the print job In Mac OS restart the print job as follows 1 Click Print Scan or Print Fax 2 Select the printer and then Resume Printer or Start Jobs in...

Page 112: ...e Loading and Printing on Rolls User s Guide The printer ejects blank unprinted paper Cause Corrective Action The leading edge of the roll paper was cut to straighten it The leading edge of rolls may...

Page 113: ...and see if they are clogged See Checking for Nozzle Clogging User s Guide To check for nozzles after printing set Frequency in Nozzle Check in the Control Panel menu to a setting other than Off Furth...

Page 114: ...eavyweight paper or paper that curls or wrinkles easily after absorbing ink When printing on Canon Heavyweight Coated Paper or other paper based media choose a VacuumStrngth setting of Strong or Stron...

Page 115: ...enu to reduce cutting dust If this function is not needed set CutDustReduct to Off in the Control Panel menu See Menu Settings User s Guide The Printhead is set too low in the Control Panel menu In th...

Page 116: ...er Cause Corrective Action The paper was removed without pressing the OK button after printing from the Front Paper Feed Slot Following the instructions displayed press the OK button and after removin...

Page 117: ...rsion of firmware or printer driver See Updating the Firmware User s Guide 2 Specify the same value for all settings items 3 Execute color calibration See Color Calibration Using the Printer Sensor Us...

Page 118: ...pecify a leading margin of 20 mm 0 79 in or more See Adjusting the Vacuum Strength User s Guide Printed colors may be uneven if you set the Print Quality too low Choose a higher level of Print Quality...

Page 119: ...se a higher level of Print Quality in the Advanced Settings of the printer driver Printing in Fast or Standard mode is faster and consumes less ink than in Highest quality or High modes but the printi...

Page 120: ...ten Image edges are blurred Image edges are affected by white banding Important Always set all of the blue Switch on the Platen to the side for borderless printing If the Switch are not set correctly...

Page 121: ...imensions Paper Size 2 254 mm 10 in or 257 mm 10 x12 8 x10 or JIS B4 3 355 mm 14 in 14 x17 4 406 mm 16 in 420 mm or 432 mm 17 in 16 in Roll 406 4mm ISO A2 17 in Roll 431 8mm or ANSI C 5 515 mm 20 in J...

Page 122: ...f paper is specified in the printer driver as you have loaded in the printer 1 Press the Stop button and stop printing 2 Change the type of paper in the printer driver and try printing again The lengt...

Page 123: ...option Open Preview When Print Job Starts on the Main sheet 2 Clear the option Page Layout on the Layout sheet 3 Click the Special Settings button on the Layout sheet to display the Special Settings d...

Page 124: ...r in the printer driver and try printing again Depending on the type of paper printed lines may be noticeably misaligned Specify Proof in Print Priority in the printer driver See Giving Priority to Pa...

Page 125: ...art Windows User s Guide See Acquiring Color Measurement Data For Any Color Chart Mac OS User s Guide The test pattern is damaged or dirty because the Printhead is set too low on the Control Panel men...

Page 126: ...iPF6400S Basic Guide 126 Troubleshooting Spectrophotometer Trouble Shooting Cause Corrective Action Adjust High Precision can be executed Guide...

Page 127: ...oblem with the Ethernet cable If there is any problem replace the Ethernet cable Check the communication mode with the hub Although the printer normally detects the hub communication mode and transmis...

Page 128: ...t queue is available 4 If data transmission to a printer on another subnet fails deactivate NCP burst mode in that printer s network protocol settings 5 If the printer is used in queue server mode spe...

Page 129: ...message is displayed 4 Make sure that the printer has been removed from the list and then click Exit Removing imagePROGRAF Status Monitor Windows Remove imagePROGRAF Status Monitor as follows Note Th...

Page 130: ...PF6400S Basic Guide 130 Troubleshooting Installation problems 2 In the wizard window click Delete and then click Next 3 Follow the instructions on the screen to remove imagePROGRAF Device Setup Utilit...

Page 131: ...ound Cause Corrective Action The printer makes a sound during operation The following sounds do not indicate a problem with the printer There is a sound of suction from the Platen To prevent paper fro...

Page 132: ...d Check for nozzle clogging See Checking for Nozzle Clogging User s Guide Ink Level Detection Ink level detection will be deactivated if you load ink tanks once emptied Ink level detection Ink tanks s...

Page 133: ...press the OK button 3 A confirmation message is shown on the Display Screen about releasing ink level detection After checking the message press the button 4 After checking the message press the butt...

Page 134: ...the button 8 Press or to select Yes and then press the OK button 9 A confirmation message about updating ink information is shown on the Display Screen After checking the message press the button 10 P...

Page 135: ...match Cause Corrective Action You tried to print a test pattern for printer adjustment on several sheets but sheets of different types or sizes of paper were used When printing a test pattern for adju...

Page 136: ...er jams and affect the printing quality Adjust the paper size setting in the printer driver to match the size loaded in the printer as follows 1 Press or to select Stop Printing and then press the OK...

Page 137: ...may cause paper jams and affect the printing quality Press or to select Stop Printing and then press the OK button Follow these steps to replace the roll to match the width specified in the printer dr...

Page 138: ...of the document Press or to select Change Paper and then press the OK button Change the Paper Source of the printer driver or replace the roll with a roll that has enough paper for the print job and...

Page 139: ...Press the OK button and remove the roll See Removing the Roll from the Printer P 17 See Removing Rolls From the Roll Holder User s Guide 2 Load the new roll See Loading Rolls on the Roll Holder P 12...

Page 140: ...select Stop Printing or press the Stop button to stop printing Manual printing is selected but a roll is loaded Cause Corrective Action A print job for printing on sheets was sent when a roll is load...

Page 141: ...heets in the Feed Slot P 21 If this error recurs after you reload the roll remove the Roll Holder from the printer push the roll firmly in until it touches the Roll Holder flange and reload the Roll H...

Page 142: ...own on the Display Screen press the OK button Printing will resume starting from the page on which the error occurred See Loading Rolls in the Printer P 14 There is a foreign object by the Output Tray...

Page 143: ...ng the Roll from the Printer P 17 See Removing Rolls From the Roll Holder User s Guide 2 Replace the paper with paper compatible for borderless printing See Loading Rolls on the Roll Holder P 12 See L...

Page 144: ...Corrective Action Skew Check Lv on the Control Panel menu is set to something other than Off and the roll paper is not placed securely in the Roll Holder during loading Follow these steps to reload th...

Page 145: ...nk for the color that does not have enough ink See Replacing Ink Tanks P 33 No ink left Cause Corrective Action There is no ink left There are no ink colors with displayed above the remaining ink indi...

Page 146: ...Tank with a new Ink Tank at this point if you plan to print large format or high quantity jobs No ink tank loaded Cause Corrective Action There is no Ink Tank of the indicated color in the printer Lo...

Page 147: ...nk Do not pull out ink tank Cause Corrective Action The Ink Tank was removed using an incorrect procedure Install the Ink Tank that was removed The buzzer stops sounding Next replace the Ink Tank usin...

Page 148: ...cover open 152 Spectrophotometer read error 153 Clean calibration white tile because it may be dirty 153 Cannot execute this command Use other paper Cause Corrective Action Paper compatible with colo...

Page 149: ...o remedy faint printing See Printing is faint P 113 Direct sunlight or strong lighting may be shining on the printer and causing the sensor to malfunction Press the OK button to clear the error Take s...

Page 150: ...loaded with a type of paper on which color calibration can be executed but there is no record of having executed color calibration on that paper or a record of having executed Common calibration other...

Page 151: ...he Printhead if the nozzles are clogged See Cleaning the Printhead P 55 4 Execute Adj Quality again See Automatic Banding Adjustment P 100 Highly transparent film is loaded that cannot be used for aut...

Page 152: ...tometer Eject Guide is loaded in the correct position push it in all the way and press the OK button There is a foreign object on the Spectrophotometer Eject Guide Remove the foreign object and press...

Page 153: ...ove operation set Pattern Size to Large on the Control Panel menu and perform the operation again See Menu Structure P 66 Alternately it may be resolved by selecting Air Drying in Drying Method in the...

Page 154: ...ighten Lines and Colors P 97 PHeads wrong pos Cause Corrective Action The printheads are installed in the wrong positions Open the Top Cover and switch the Printhead used once in the right side to the...

Page 155: ...Replacing the Printhead P 40 The Printhead cannot be recognized because it is not installed correctly Follow these steps to reinstall the Printhead 1 Open the Top Cover 2 Reinstall the Printhead L if...

Page 156: ...is low Cause Corrective Action The Maintenance Cartridge is almost full You can continue to print but prepare a new Maintenance Cartridge to use when the message for replacement is displayed No Maint...

Page 157: ...rective Action There is no more space on the printer s hard disk Press the Stop button and stop printing Delete print jobs from the queue See Managing the Job Queue Deleting or Preempting Other Jobs U...

Page 158: ...e Mail box full Delete unwanted data Cause Corrective Action 100 jobs are stored in the Personal Box Press the Stop button and stop printing Delete print jobs from the queue See Managing the Job Queue...

Page 159: ...letter or number Cause Corrective Action An error requiring service may have occurred Write down the error code and message turn off the printer and contact your Canon dealer for assistance Hardware...

Page 160: ...ata You have uploaded firmware for a different model Check the firmware version Turn off the printer and wait a while before restoring power and then resend the firmware If the message is displayed ag...

Page 161: ...r or number 159 Excessive temperature or humidity 149 Execute printhead cleaning 155 File read error 157 GARO Wxxxx x represents a number 159 Hard disk error 157 Hardware error xxxxxxxx xxxx x represe...

Page 162: ...ctrophotometer read error 153 Spectrophotometer Sensor Cover open 152 Spectrophotometer Sensor not mounted 151 Spectrophotometer Unit Backing plate error 152 Spectrophotometer Unit Calibration white t...

Page 163: ...detection 132 Large Format Printing 93 Maintenance Cartridge 4 47 156 Menu Operations 64 Menu Structure 66 Navigate 62 NetWare network 128 Paper Feed Slot 16 21 74 107 Power 3 62 73 85 Preparing to Tr...

Page 164: ...an Canon U S A Inc One Canon Park Melville NY 11747 U S A Canon Europe Ltd 3 The Square Stockley Park Uxbridge Middlesex UB11 1ET United Kingdom Canon China Co Ltd 15F Jinbao Building No 89 Jinbao Str...