imagePROGRAF iPF6400S Service Guide
imagePROGRAF iPF6400S Service Guide
September 2013
Page 25
To submit a new warranty claim, select the type of claim from the
dropdown list shown below and complete the required sections of the e-
Tag limited warranty claim.
Figure 8 - eSupport: e-Tag Warranty Claim Console
A copy of the e-Tag limited warranty claim form and the machine service
history should be returned with the original defective part(s) to the address
provided on the bottom of the e-Tag limited warranty claim. The service
history log can be hand written or computer generated and must include
the following:
Table 13 – eTag Warranty Claim Console Requirements
•
Dealer Name
•
Part Description
•
Machine Installation Date
•
Date Part Was Removed
•
Machine Serial Number
•
Reason For Removal
•
Part Number
•
Work Performed (Highlight Current Service Call)
After authorization, parts and labor credits are posted on the CNA web site
the following business day. Alternately, after a claim is authorized, parts
and labor reimbursements are deposited into your direct deposit account
within 30 days; that is, if you have elected to receive direct deposit.
To check your Online warranty credits, log onto the ISG Central web site at
Summary of Contents for imagePROGRAF iPF6400S Series
Page 1: ...Service Guide ...
