imagePROGRAF iPF6400SE Service Guide
imagePROGRAF iPF6400SE Service Guide
February 2014
Page 23
To register a machine, go to the warranty section of the Canon USA’s e-
Support Center web site at
http://www.support.cusa.canon.com
and
select the Authorized Servicer Customer Registration Form.
Figure 2 – Authorized Servicer Customer Registration Form
All service calls dispatched by CITS must be closed out with CITS in
order to qualify for labor compensation. To close out the service call,
please complete Section 2 of the CITS Service Dispatch form and e-mail
it to
isgservice@CITS.canon.com
.
Canon USA will not provide labor compensation for any service not
dispatched by CITS. e-Tag claim forms will not be accepted as requests
for warranty labor compensation and will only be accepted for warranty
part claims.
Warranty labor compensation is made on a “per incident” basis,
regardless of the number of visits required to resolve the problem.
B.
e-Tag Warranty Claim Console
e-Tag is an electronic limited warranty service claim form that is completed
Online. Please print the Warranty Claim Form, attach it to the original
defective part(s), and return them to the address provided on the bottom of
the e-Tag limited warranty claim for warranty compensation.
The e-Tag limited warranty claim form can be found in the warranty section of
the
Canon
USA
e-Support
Center
web
site
at
http://www.support.cusa.canon.com
Figure 3 – eSupport: e-Tag
