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Canon imagePROGRAF iPF6400SE, Service Manual

The Canon imagePROGRAF iPF6400SE is a high-quality printer designed for professional photographers and graphic artists. With its impressive specifications and advanced features, it delivers outstanding color accuracy and crisp image results. You can easily access the user manual for this product at 88.208.23.73:8080, where you can download it for free.

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imagePROGRAF iPF6400SE Service Guide

B.

Canon imagePROGRAF Large Format Printer

The limited warranty set forth below is given by Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") with
respect to the Canon imagePROGRAF Large Format Printer packaged with this limited warranty and Canon branded
accessories and options designed for us
Canon warrants the Product to be free from defects in workmanship and materials under normal use and service for a
period of one (1) year after delivery to the original purchaser
relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part with a
new or comparable rebuilt part or replace the Product with a new or r
the warranty period of the defective Product. This warranty shall not extend to the Canon Printhead for the Product, for
which a separate warranty is given. Nor shall this warranty cover other consuma
and ink cartridges, as to which there shall be no warranty or replacement.
You must call for remote diagnostic assistance for operation and support of the Product at

In the United States:

Your local Service Provider; or call

1-800-423-2366, Monday through Friday from
8:00 a.m. to 8:00 p.m. ET

You must cooperate with Canon in remotely
malfunction remotely, with your assistance. If Canon cannot fix your Product’s malfunction through remote diagnostics, Canon
shall schedule an on-site service call by an independent au
will send you a replacement part for any defective user replaceable item. You will be charged at the then
rates of Canon or the Service Provider if the defects in the P
warranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriate
documentation.
This warranty shall only apply if this Product is use
software, as to which items Canon shall have no responsibility.

NON

EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WIT
WARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non
manufacturer or producer thereof.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR
PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED
ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON
OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.
THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT
OF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B)
IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN, OR
ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON’S USER'S GUIDE OR OTHER DOCUM
PRODUCT, (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTING
IN ACCORDANCE WITH CANON’S SERVICE BULLETINS (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE
DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE
OR SERVICE PROBLEMS OR (E) USE OF THE PRODUCT WITH NON
EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOT
RECOMMENDED IN ANY USER'S GUIDE OR OTHER DOCU
WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS
HAVE BEEN DEFACED, REMOVED, OR ALTERED.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFT
DISKETTES OR CD-ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE,
DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON. THE SOLE
WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFT
LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON.
PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE
MANUFACTURER'S LICENSE AGREEMENT.
NEITHER CANON NOR ANY SERVIC
DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE
PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE T0 REALIZE SAVINGS OR OTHER BENEFITS, LOSS OR
CORRUPTION OF DATA INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK
DRIVE, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA,
STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE,
MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS
BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GRE
AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING
THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS, ARISING OUT OF TH
OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO
ANYONE OTHER THAN THE PURCHASER, AND STATES SUCH PURCHASER'
CONDITIONS OF WARRANTY
Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the
property of Canon.

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A AND CANADA ONLY

Canon U.S.A., Inc.

One Canon Park, Melville, New York 11747

Canon Canada, Inc.

6390 Dixie Road

imagePROGRAF iPF6400SE

Service Guide

imagePROGRAF Large Format Printer Limited Warranty

warranty set forth below is given by Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") with

respect to the Canon imagePROGRAF Large Format Printer packaged with this limited warranty and Canon branded
accessories and options designed for use with the imagePROGRAF Large Format Printer (collectively, the "Product").
Canon warrants the Product to be free from defects in workmanship and materials under normal use and service for a
period of one (1) year after delivery to the original purchaser (“Purchaser”) by Canon or its authorized dealer. During the
relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part with a
new or comparable rebuilt part or replace the Product with a new or rebuilt Product. Warranty replacement shall not extend
the warranty period of the defective Product. This warranty shall not extend to the Canon Printhead for the Product, for
which a separate warranty is given. Nor shall this warranty cover other consumable parts or consumables, such as paper
and ink cartridges, as to which there shall be no warranty or replacement.

call for remote diagnostic assistance for operation and support of the Product at

Provider; or call

2366, Monday through Friday from

8:00 a.m. to 8:00 p.m. ET

In Canada:

Your local Service Provider; or call

1-800-OK-CANON,

Monday

through

Friday

from 9:00 a.m. to 5:00 p.m. ET

You must cooperate with Canon in remotely diagnosing the Products malfunction.

Canon may attempt to correct the

malfunction remotely, with your assistance. If Canon cannot fix your Product’s malfunction through remote diagnostics, Canon

site service call by an independent authorized Canon Service Provider (the "Service Provider") or Canon

will send you a replacement part for any defective user replaceable item. You will be charged at the then
rates of Canon or the Service Provider if the defects in the Product are not covered by this limited warranty, or if the applicable
warranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriate

This warranty shall only apply if this Product is used in conjunction with compatible computers, peripheral equipment and
software, as to which items Canon shall have no responsibility.

NON-CANON BRAND COMPUTERS, PERIPHERAL

EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WIT
WARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. The sole warranty, if any, with respect to such non-Canon brand item is given by the
manufacturer or producer thereof.

TY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED

WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR
PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED
ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON
OR ANY SERVICE PROVIDER. NO WARRANTY IS GIVEN ON ANY USED PRODUCT.
THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT
OF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B)
IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN, OR
ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON’S USER'S GUIDE OR OTHER DOCUM
PRODUCT, (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTING
IN ACCORDANCE WITH CANON’S SERVICE BULLETINS (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE
DISTRIBUTED BY CANON) WHICH DAMAGE THE PRODUCT OR CAUSE ABNORMALLY FREQUENT SERVICE CALLS
OR SERVICE PROBLEMS OR (E) USE OF THE PRODUCT WITH NON-COMPATIBLE COMPUTERS, PERIPHERAL
EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOT
RECOMMENDED IN ANY USER'S GUIDE OR OTHER DOCUMENTATION FOR THE PRODUCT. NOR DOES THIS
WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS
HAVE BEEN DEFACED, REMOVED, OR ALTERED.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFT

ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE,

DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON. THE SOLE
WARRANTY WITH RESPECT TO SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S
LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON.
PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE
MANUFACTURER'S LICENSE AGREEMENT.
NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY
DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE
PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE T0 REALIZE SAVINGS OR OTHER BENEFITS, LOSS OR

CLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK

DRIVE, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA,
STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE,

BILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS

BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GRE
AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING
THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO
PERSONS AND PROPERTY OF THE PURCHASER OR OTHERS, ARISING OUT OF THE POSSESSION, USE, MISUSE
OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO
ANYONE OTHER THAN THE PURCHASER, AND STATES SUCH PURCHASER'S EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A AND CANADA ONLY

One Canon Park, Melville, New York 11747
6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada

imagePROGRAF iPF6400SE Service Guide

February 2014

Page 36

Limited Warranty

warranty set forth below is given by Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") with

respect to the Canon imagePROGRAF Large Format Printer packaged with this limited warranty and Canon branded

e with the imagePROGRAF Large Format Printer (collectively, the "Product").

Canon warrants the Product to be free from defects in workmanship and materials under normal use and service for a

(“Purchaser”) by Canon or its authorized dealer. During the

relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective part with a

ebuilt Product. Warranty replacement shall not extend

the warranty period of the defective Product. This warranty shall not extend to the Canon Printhead for the Product, for

ble parts or consumables, such as paper

Your local Service Provider; or call

CANON,

Monday

through

Friday

from 9:00 a.m. to 5:00 p.m. ET

diagnosing the Products malfunction.

Canon may attempt to correct the

malfunction remotely, with your assistance. If Canon cannot fix your Product’s malfunction through remote diagnostics, Canon

thorized Canon Service Provider (the "Service Provider") or Canon

will send you a replacement part for any defective user replaceable item. You will be charged at the then-current service call

roduct are not covered by this limited warranty, or if the applicable

warranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriate

d in conjunction with compatible computers, peripheral equipment and

CANON BRAND COMPUTERS, PERIPHERAL

EQUIPMENT AND SOFTWARE WHICH MAY BE DISTRIBUTED WITH THE PRODUCT ARE SOLD AS IS, WITHOUT
WARRANTY OF ANY KIND BY CANON, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS

Canon brand item is given by the

TY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED

WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR
PERFORMANCE OF THE PRODUCT. NO OTHER EXPRESS WARRANTY OR GUARANTY, EXCEPT AS MENTIONED
ABOVE, GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON

THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT
OF (A) ABUSE, NEGLECT, MISHANDLING, ALTERATION, ELECTRIC CURRENT FLUCTUATION OR ACCIDENT, (B)
IMPROPER USE, INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIONS IN, OR
ENVIRONMENTAL CONDITIONS PRESCRIBED IN, CANON’S USER'S GUIDE OR OTHER DOCUMENTATION FOR THE
PRODUCT, (C) REPAIR BY OTHER THAN SERVICE REPRESENTATIVES QUALIFIED BY CANON WHO ARE ACTING
IN ACCORDANCE WITH CANON’S SERVICE BULLETINS (D) USE OF SUPPLIES OR PARTS (OTHER THAN THOSE

ABNORMALLY FREQUENT SERVICE CALLS

COMPATIBLE COMPUTERS, PERIPHERAL

EQUIPMENT OR SOFTWARE, INCLUDING THE USE OF THE PRODUCT IN ANY SYSTEM CONFIGURATION NOT

MENTATION FOR THE PRODUCT. NOR DOES THIS

WARRANTY EXTEND TO ANY PRODUCT ON WHICH THE ORIGINAL IDENTIFICATION MARKS OR SERIAL NUMBERS

ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT OR CONTAINED ON THE SOFTWARE

ROM'S ENCLOSED WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE,

DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD “AS IS” AND WITHOUT WARRANTY BY CANON. THE SOLE

WARE MANUFACTURER'S

LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY LIMITATIONS AND DISCLAIMERS THEREON.
PLEASE CONTACT CANON IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE

E PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY

DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE
PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE T0 REALIZE SAVINGS OR OTHER BENEFITS, LOSS OR

CLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT'S HARD DISK

DRIVE, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA,
STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE,

BILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS

BASED AND EVEN IF CANON OR ANY SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY SERVICE PROVIDER BE GREATER IN
AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING
THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO

E POSSESSION, USE, MISUSE

OR INABILITY TO USE THE PRODUCT SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE
NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS LIMITED WARRANTY SHALL NOT EXTEND TO

S EXCLUSIVE REMEDY.

Defective parts must be returned to Canon or a Service Provider with all necessary documentation and will become the

THIS WARRANTY APPLIES TO PRODUCTS SOLD AND USED IN THE U.S.A AND CANADA ONLY.

Summary of Contents for imagePROGRAF iPF6400SE

Page 1: ...S Se er rv vi ic ce e G Gu ui id de e ...

Page 2: ...Distributed in the United States by Canon U S A Inc IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF iPF6400SE SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATIO...

Page 3: ...U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates listed herein are subject to change without notice The latest version is available online at the ISG Central and e Suppor...

Page 4: ...E Course Equipment 9 F Service Materials 10 VI Servicing Notes 11 A Enhanced Service Mode Features 11 B Print Inf Log File 11 C imagePROGRAF iPF6400SE Power and Plug Requirements 12 D Installation Weight Dimensions 13 E Installation Space Requirements 13 F Estimated Installation Times 14 G Special Tools Solvents and Oils List 15 H Installation Service Support Tools 15 I Consumables Main Unit 16 J ...

Page 5: ...Support 27 D Time and Material Service 27 E CarePAK Extended Service Plan 28 F imagePROGRAF Web Support End User 28 IX Product Technical Support Offerings 29 A Authorized Service Providers 29 B Authorization Policy 29 C Canon USA e Support Center Web site 29 D Canon USA ISG Central Web site 30 X Canon USA Technical Support Center Call Escalation 32 XI Appendix 33 A Specifications 33 B Canon imageP...

Page 6: ...de that reduces ink consumption when compared to the standard printing mode This helps to reduce printing costs The printer supports ink tank sizes of 130ml and 300ml to enhance productivity and includes a Sub ink tank system that keeps some ink in reserve to allow for ink tanks to be changed without interrupting printing operations Also included with the iPF6400SE printer is an Accounting Manager...

Page 7: ... of an image The full version of Poster Artist is available for purchase The full version includes all available artwork and no restrictions on the Auto Design and Variable Design functions For more details visit www usa canon com PosterArtist 1 Auto Design Combines a Dynamic Layout Engine with built in professional design expertise Create high quality posters by combining the client s design idea...

Page 8: ...ty to enlarge image data scanned with any CanoScan flatbed scanner 6 Variable Data Printing Variable Data Printing enables customers to personalize posters link a poster template to an excel spreadsheet to change names addresses and more This feature is limited with PosterArtist Lite 7 Enhanced Image Editing Allows the user to edit retouch and resize images with the touch of a button Includes Auto...

Page 9: ...rdware Accessory imagePROGRAF iPF6400SE Hardware Accessory Item Item Number 1 Roll Holder Set RH2 25 1465B015AA 1 Item Numbers and Part Numbers are subject to change without notice Table 3 imagePROGRAF iPF6400SE Software Option imagePROGRAF iPF6400SE Software Option Item Item Number 1 PosterArtist 7025A039AA 1 Item Numbers and Part Numbers are subject to change without notice Table 4 imagePROGRAF ...

Page 10: ...6BK 6621B001AA Ink tank PFI 106C 6622B001AA Ink tank PFI 106M 6623B001AA Ink tank PFI 106Y 6624B001AA Ink tank PFI 106R 6627B001AA Ink tank PFI 206MBK 5302B001AA Ink tank PFI 206BK 5303B001AA Ink tank PFI 206C 5304B001AA Ink tank PFI 206M 5305B001AA Ink tank PFI 206Y 5306B001AA Ink tank PFI 206R 5309B001AA Maintenance Cartridge MC 16 1320B010BA Print head PF 05 3872B003AA 1 Item Numbers and Part N...

Page 11: ... inch Paper Core Attachment Spacer for Borderless Printing Power cable US Printhead Starter ink set MBK BK C M Y R Setup Guide EFS Quick Guide EFSP Safety Standard Environment Leaflet Carrying Caution Leaflet Announcement of Large Format Printer Extended Survey Program Software CD for Win32 64 Software CD for Mac PosterArtist Lite CD ROM Sample Media Note for Call Center Phone Number Registration ...

Page 12: ...ry 2014 Page 7 IV Dealer Sales Service Authorization To become authorized and maintain authorization to service an imagePROGRAF iPF6400SE printer each Dealer location must have at least two 2 technicians that have completed the imagePROGRAF iPF6400 8400 9400 online training course ...

Page 13: ...ion will be granted Figure 1 Learning Path for Service Technicians 1 Learning Path for Service Technicians This training program is a comprehensive learning program which will prepare the service technician to setup and service the imagePROGRAF iPF6400SE printers The online training course modules are available on Canon USA s e Support Web site Table 7 Online Course Modules Course Name Course Code...

Page 14: ... the final assessment exam are entitled to live phone based support through our TSC Technical Support Center However self service support software downloads knowledgebase articles support forums technical publications is available through our e Support Center Web site for all technicians Refer to the Technical Support section on the e Support Web site for entitlement details D Online Training Cour...

Page 15: ...The materials required for the imagePROGRAF iPF6400SE Training Program are listed in the table below Table 8 Service Materials Model Item Location imagePROGRAF iPF6400SE e Learning Training Program Conducted online Service Manual Downloadable from within Download Center on the e Support Center Web site Parts Catalog ...

Page 16: ...s the ink stirring operation OPT SENS Output Checks multi sensor status and distance from media Nozzle Check Checks nozzle operation Nozzle INF Confirms nozzle function and non ejection status Memory CHK Checks DDR EEP memory function Head CNT CHK Confirms Printhead electrical contact status Cogging Torque Check To check the CR motor cogging torque Flex Cable Check To check the Flat Flex Ribbon Ca...

Page 17: ...nd properly grounded outlets for each optional accessory Do not use extension cords The ground connection serves to provide the internal electronics with a reference voltage Faulty or poor ground sources will cause this reference voltage to fall into a range that no longer serves as a reliable reference voltage The internal logic and programming of the imagePROGRAF iPF6400SE printers will not perf...

Page 18: ...ion space requirements may differ depending on how the printer is configured and the optional accessories attached Always ensure that there is enough space for service and operation of the device Refer to the iPF6400SE Series Service Manual for details on transportation and installation of the imagePROGRAF iPF6400SE printer IMPORTANT Keep the back of the printer at least 11 81 300 mm away from a w...

Page 19: ...wo experienced technicians Canon USA recommends that service personnel perform the installation with two 2 or more persons to unpack and move the printer Included in the calculation of the estimated installation time are the following Installation space preparation Unpacking and positioning the printer main unit on a stand or table Installing the Printhead ink tanks and connecting the power cable ...

Page 20: ...d in the Service Manual B FY9 6022 000 Successor of MOLYCOTE Silbon paper Use for cleaning B CK 0336 000 Diverted from BJ W9000 Rubber gloves Use for cleaning and to prevent from dirtying the hands A QC1 5547 000 Diverted from BJ W9000 Pen light For visibility when locking and unlocking the carriage B CK 0327 000 Diverted from BJ W9000 Rank Description A Each service person is expected to carry on...

Page 21: ...06MBK 5302B001AA Ink tank PFI 206BK 5303B001AA Ink tank PFI 206C 5304B001AA Ink tank PFI 206M 5305B001AA Ink tank PFI 206Y 5306B001AA Ink tank PFI 206R 5309B001AA Maintenance Cartridge MC 16 1320B010BA Print head PF 05 3872B003AA 1 Part numbers are subject to change without notice J Field Replacement Parts Field replacement parts are defined as those parts having a limited life that will be reache...

Page 22: ...nk Supply Unit QM4 8418 000 1 12 500 Operation Panel Unit QM4 8409 000 1 14 400h Power Supply Ass y QK1 5942 000 1 14 400h 100V 240V Scale Linear QC3 1888 000 1 12 500 Mist Fan Unit QM3 0799 000 1 12 500 Cutter Unit QM3 8149 000 1 30 000 Printhead 3872B003AA 1 N A MultiSensor Unit QM3 0365 000 1 12 500 Head Management Sensor QM3 0529 000 1 12 500 Suction Fan Unit QM3 0701 000 1 12 500 Mist Fan Uni...

Page 23: ...ePROGRAF iPF6400SE Recommended Spare Parts List Recommended Parts Description Item Number 1 Quantity Estimated Life A0 Sheets Remarks Carriage Unit QM4 8428 000 1 12 500 Purge Unit QM4 8427 000 1 12 500 Ink Tank Supply Unit QM4 8418 000 1 12 500 Operation Panel Unit QM4 8409 000 1 14 400h Power Supply Ass y QK1 5942 000 1 14 400h 100V 240V Scale Linear QC3 1888 000 1 12 500 Mist Fan Unit QM3 0799 ...

Page 24: ...ion Fan Unit CR1 to CR5 QM4 8428 000 Carriage Unit QD1 0405 000 Lever L Tube QC2 0661 000 Link Lever Tube QC2 1396 000 Spring Tension QC2 0664 000 Pad Oil QC2 0663 000 Holder Wire Mech QM3 0543 000 Cleaner Unit R Rail Carriage QM3 0542 000 Cleaner Unit L Rail Carriage QM2 3421 000 Encoder Sensor Unit QC3 1888 000 Scale Linear QC3 2664 000 Cam Leiter 2 SP1 QM4 8418 000 Ink Supply Unit 1 Part number...

Page 25: ...ered in Canon s ASCR system If your customer contacts Canon Information Technology Systems CITS during the warranty period your dealership will be dispatched to the call Note All calls dispatched by CITS must be closed out with CITS in order to qualify for labor compensation To close out the service call Section 2 of the Service Dispatch Form must be completed and e mailed to isgservice CITS canon...

Page 26: ...orm must be completed and e mailed to isgservice CITS canon com Canon USA will not provide labor compensation for any service not dispatched by CITS To submit a warranty claim for a defective part please follow the e Tag Warranty Claim form process 2 Dispatch by CITS This is available to ASCR Registered Customers where the Warranty Marketing Program option has not been selected Help desk support w...

Page 27: ...CR process allows the service provider to select this option and it is incumbent on the service provider to provide service support that is consistent with commercially acceptable standards In cases where the service provider has accepted the flat rate payment but has not provided service support to the end user the service provider could lose authorization to service that product A Dealer or Auth...

Page 28: ...ide labor compensation for any service not dispatched by CITS e Tag claim forms will not be accepted as requests for warranty labor compensation and will only be accepted for warranty part claims Warranty labor compensation is made on a per incident basis regardless of the number of visits required to resolve the problem B e Tag Warranty Claim Console e Tag is an electronic limited warranty servic...

Page 29: ...ctive part s to the address provided on the bottom of the e Tag limited warranty claim The history log can be hand written or computer generated and must include the eTag Warranty Claim Console Requirements Part Description Machine Installation Date Date Part Was Removed Serial Number Reason For Removal Work Performed Highlight Current Service Call After authorization parts and labor credits are p...

Page 30: ...rship s ISG Central Dealer Administrator or your Canon Regional office To view your Online warranty credits log onto the ISG Central web site at isgcentral cusa canon com Go to the Canon Network Access CNA site to view e Tag warranty credit After authorization parts and labor credits are posted the following business To check the status of e Tag Claims already submitted go eSupport e Tag Warranty ...

Page 31: ... Reimbursement to perform an e Tag Warranty claims search as shown in the following screen shots CNA Warranty Credit Inquiry Tag Warranty Claims Search To check the status of e Tag Limited Warranty Claims already submitted Tag Warranty Claim Console as shown in the bottom of the Figure 4 eSupport e Tag Warranty Claim Console allows you to check the status of your claims To view the details of the ...

Page 32: ... period expires first For detailed warranty information please refer to the Canon imagePROGRAF Printhead Limited Warranty page 37 B On Site Service The CITS Help Desk will diagnose end users problems related to the product If telephone based troubleshooting cannot resolve the problem the CITS Help Desk will dispatch the Service Provider of record in order to provide an on site service call If ther...

Page 33: ...rranty service With the CarePAK Extended Service Plan the customer will receive toll free telephone support and if needed on site service for their Canon product for the duration of the extended coverage Extended coverage plans are available with either a one 1 year or two 2 year plan Note CarePAK coverage cannot be extended beyond the original term purchased The CarePAK Extended Service Plan one ...

Page 34: ...ter C Canon USA e Support Center Web site Canon USA s Engineering Services and Solutions Division provides high quality e Support via the Internet and is only available for Canon USA Authorized Servicing Dealers or Authorized Service Providers Canon USA s e Support is designed to give dealer and authorized servicer technicians access to technical support information via the Worldwide Web The follo...

Page 35: ...t Login Canon USA ISG Central Web site Complete versions of the Service Guides are available on the Canon USA ISG Central web site http isgcentral cusa canon com Access is limited to the Authorized Dealer s Management staff please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central Welcome to ISG Central imagePROGRAF iPF6400SE Service Guid...

Page 36: ...AF iPF6400SE Service Guide February 2014 Page 31 When the user is logged onto ISG Central they must select the Engineering Services and Solutions button to access the Service Guides area of the web site as shown below Figure 10 ISG Central Services ...

Page 37: ...system a case number is assigned to the call Every reasonable effort must be made to resolve the problem through the TSC If the problem cannot be resolved by the TSC then an escalation may be necessary in accordance with the process shown below Figure 11 Call Escalation Flow Chart Status Modify Assistance Required Canon imagePROGRAF iPF6400SE End User Contacts CITS at 1 800 423 2366 or Authorized ...

Page 38: ...pproximately 59 18m differs depending on OS and application Cut sheet paper width Approximately 24 610mm Cut sheet paper length Approximately 5 2 1 6m Print assurance area Roll paper Margin of leading edge 20mm margin of trailing edge 5mm margin of left and right edges 5mm Cut sheet paper Margin of leading edge 20mm margin of trailing edge 23mm margin of left and right edges 5mm Printable area Rol...

Page 39: ...ml consumables 130ml 300ml Ink supply method Tubing method with sub tank Operation acoustic Sound pressure level reference values During standby Approximately 35 dB A or less During printing Approximately 49 dB A or less Acoustic power level During printing Approximately 6 4Bels or less coated paper photo illustration mode prior image quality standard mode Measured based on printing conditions of ...

Page 40: ...rinthead PF 05 Specifications Printhead PF 05 Model PF 05 Type Bubble jet on demand Head configuration 6 colors integrated type 6 chips per print head Nozzle pitch 1 200 dpi x 2 Nozzle per chip MBK BK C M Y R 2 560 nozzles for each color Droplet size 4 picoliters per color Head replacement User replacement ...

Page 41: ...nd item is given by the manufacturer or producer thereof TY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE RELATING TO THE USE OR PERFORMANCE OF THE PRODUCT NO OTHER EXPRESS WARRANTY OR GUARANTY EXCEPT AS MENTIONED ABOVE GIVEN BY ANY PERSON FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON O...

Page 42: ...proper cleaning unauthorized repairs or alteration of the Printhead or a Product in which the Printhead is incorporated accident b improper use including failure to follow operating or maintenance instructions in or environmental conditions prescribed in Canon s operator s manual or other documentation c installation or repair by other qualified by Canon who are acting in accordance with Canon s s...

Page 43: ...le 16 Special Tools Solvents and Oils List 15 Table 17 Installation Service Support Tools List 15 Table 18 imagePROGRAF iPF6400SE Consumables List Main Unit 16 Table 19 Field Replacement Parts List 17 Table 20 imagePROGRAF iPF6400SE Recommended Spare Parts List 18 Table 21 imagePROGRAF iPF6400SE Maintenance Kit Parts List 19 Table 22 eTag Warranty Claim Console Requirements 24 Table 23 imagePROGRA...

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