Canon imagePROGRAF TM Series, Service Manual

Page 1: ...Canon Service Guide ...

Page 2: ...R USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT ENGINEERING REVISIONS REVISION HISTORY Revision Date Section s Details September 2018 All Release of the imagePROGRAF TM 305 imagePROGRAF TM 300 imagePROGRAF TM 200 imagePROGRAF ...

Page 3: ...es except in strict accordance with the Export Administration Regulations of the U S Department of Commerce and other U S laws and regulations controlling exports from the United States Canon U S A Inc from time to time updates this online Service Guide and may modify the information and or specifications contained in it at any time without notice Additionally all prices and availability dates lis...

Page 4: ...irect Print and Share 14 2 PosterArtist Lite 14 B Management Software 15 1 Quick Utility Toolbox 15 2 Device Management Console 15 3 Media Configuration Tool 15 4 Accounting Manager 16 5 Direct Print Plus 16 IV Sales Service Authorization 17 V Educational Training 17 A imagePROGRAF Printer Training 17 B imagePROGRAF Z36 MFP Online Training 17 C Certification 18 1 imagePROGRAF TM Series 18 2 imageP...

Page 5: ...Scanner 33 D Colortrac Z36 All In One Controller 33 E Colortrac Lei Series Scanner 33 F Graphtec CE7000 Plus Warranty 33 G IMAGEPRINT R E D Software 34 VIII imagePROGRAF Installation and Extended Service eCarePAK 35 A eCarePAK Installations 35 B eCarePAK Extended Service Plan 35 IX The imagePROGRAF Program Guide 36 A Responsibilities 36 B Specifying the Dealer Authorized Servicers Support Model in...

Page 6: ... paper feed The imagePROGRAF TM 200 is available without a stand and basket or can be configured with stand and a basket that stores up to 20 sheets in Extended position A The imagePROGRAF TM Series supports prints up to 2 400 x 1 200 dpi resolution at a high speed1 The imagePROGRAF TM Series is equipped with the PF 06 Printhead The PF 06 Printhead uses 2 560 nozzles per color total 15 360 to achi...

Page 7: ...ink produces high precision drawings with fine lines and sharp text Additionally the LUCIA TD ink system provides longer lasting prints in weather resistance and storage imagePROGRAF TM Series printer ink tanks are available in 300 ml and 130 ml capacity to suit the user s printing volume the printing environment and other conditions Sub tanks mounted at each ink port allow end users to replace th...

Page 8: ...ludes Main Unit with Stand Basket 3 Core Adapter 1 Print Head 1 Maintenance Cartridge Installed 5 Starter Ink Tanks 130 ml MBK 90ml C M Y BK Sample Heavyweight Coated HP Paper A2 size 5 sheets Ethernet Card built in USB 2 0 High Speed Interface USB Connection Sheet iWR Service Terms Leaflet User Manual Quick Guide Power Cord Registration Card PosterArtist Lite Software Printer Driver Media Configu...

Page 9: ... system 3062C008AA 2 Item Numbers and Part Numbers are subject to change without notice 3 Includes Main Unit 3 Core Adapter 1 Print Head 1 Maintenance Cartridge Installed 5 Starter Ink Tanks 130 ml MBK 90ml C M Y BK Sample Heavyweight Coated HP Paper A2 size 5 sheets Ethernet Card built in USB 2 0 High Speed Interface USB Connection Sheet iWR Service Terms Leaflet User Manual Quick Guide Power Cor...

Page 10: ...Table 3 Contour Cutter Item Item Number2 Cutter Blade for CE6000 2pk 4511C003AA Teflon Mat for CE6000 60 2pk 4511C004AA Teflon Mat for CE6000 120 2pk 4511C005AA CE7000 60 Plus 24 Contour Cutter and Colorbyte R E D Software 4511C007AA CE7000 60 Plus Stand Optional 24 Stand 4511C008AA CE7000 130 Plus 50 Contour Cutter and Colorbyte R E D Software 4511C009AA Teflon Mat for CE7000 60 2 Pack 4511C010AA...

Page 11: ...AF TM 200 MFP L24ei 1 Year eCarePAK 1708B893AA imagePROGRAF TM 200 MFP L24ei 2 Year eCarePAK 1708B894AA imagePROGRAF TM 300 MFP L36ei 1 Year eCarePAK 1708B897AA imagePROGRAF TM 300 MFP L36ei 2 Year eCarePAK 1708B898AA Lift Assistance for Installation extra technician sent on site only necessary if end user cannot assist in lifting printer scanner during install 1708B263AA SC 42c Xpress Scanner 1 Y...

Page 12: ...r Utilities PosterArtist Lite CD User Registration Card Table 8 imagePROGRAF TM 305 MFP Z36 Box Contents Printer o imagePROGRAF TM 305 Printer o Stand Basket o 2 3 Core Media Spool Adaptors Included o US AC Power Cable o Tools and Screws o Print Head PF 06 o Maintenance Cartridge Installed o 5 Ink Tanks 130 ml MBK 90ml C M Y BK o Sample Heavyweight Coated Paper A2 5 Sheets o Ethernet Card built in...

Page 13: ...able 10 imagePROGRAF TM 300 MFP Z36 Box Contents Printer o imagePROGRAF TM 300 Printer o Stand Basket o 2 3 Core Media Spool Adaptors Included o US AC Power Cable o Tools and Screws o Print Head PF 06 o Maintenance Cartridge Installed o 5 Ink Tanks 130 ml MBK 90ml C M Y BK o Sample Heavyweight Coated Paper A2 5 Sheets o Ethernet Card built in o USB 2 0 High speed Interface o USB Connection Sheet o...

Page 14: ...s Assembly Guide User Guide Quick Start Guide Ethernet cable 2 meter Power Supply Feet for desktop use Paper edge guides and paper refeed preventers imagePROGRAF Printer imagePROGRAF TM 300 Printer Stand Basket 2 3 Core Media Spool Adaptors Included US AC Power Cable Tools and Screws Print Head PF 06 Maintenance Cartridge Installed 5 Ink Tanks 130 ml MBK 90ml C M Y BK Sample Heavyweight Coated Pap...

Page 15: ...Ships on two pallets Colortrac scanner Colortrac L24ei scanner Printer mounting brackets fixings 3mm tool Document return guides Calibration target CD for Lei Scan App software includes PDF documentation Lei Scanner Guide and Lei Icon Guide per language Lei Scanner Guide includes Assembly Guide User Guide Quick Start Guide Ethernet cable 2 meter Power Supply Feet for desktop use Paper edge guides ...

Page 16: ...by lifting the scanner on its hinged shelf The ink tanks are accessible when scanner is down 2 Z36 All In One Controller The Z36 All In One AIO Controller is a combination desktop computer and monitor Operating System Windows 10 Enterprise LTSC 64 bit The Z36 All In One Controller is preinstalled with the following software solutions to manage print processes SmartWorks MFP Software Version 6 0 im...

Page 17: ...en The Touch Screen has an improved user interface that is easier to operate for the un trained walk up user 4 Stand Alone Mode The scanner can operate in stand alone mode without using a PC to copy and or scan to USB memory a Copy The Le scanner scans images to internal memory The stored image can be printed once or multiple times to the connected imagePROGRAF iPF printer b Scan to USB Memory The...

Page 18: ...nt and Share must be installed on the same PC d Scan to USB Memory Scan to USB memory supports multiple file types TIFF JPG PDF The scanner transfers the stored image to USB memory as a TIFF file The Lei Scan App on a PC converts the image to a JPG PDF file D Optional Graphtec CE7000 Plus Cutter and IMAGEPRINT R E D software The Graphtec CE7000 Plus Series Vinyl Cutter Cutting Plotter provides hig...

Page 19: ...ely Set up and configure Hot Folders for drag and drop printing 2 PosterArtist Lite Canon s bundled PosterArtist Lite poster creation software allows users to create professional large format prints quickly and easily Create posters for Office Presentation Trade Shows Retail Signage and more Convert letter size flyers and documents into full size posters Direct Print Share cloud portal support Eas...

Page 20: ...s to administrators are available via email when an error or warning occurs Microsoft Windows only In addition an administrator can check color calibration status perform remote color calibration and check the calibration link Printer administrators can access networked printers using Device Management Console to check the amount of consumables remaining and perform color calibration from their ow...

Page 21: ... to the total of the print cost The data can be exported as a csv file format 5 Direct Print Plus Batch print files and monitor the status of more than one device Share and or print PDF TIFF JPEG HP GL 2 files and cpfx PosterArtist files through the user interface Set up hot folders on the desktop by clicking the Shortcut Print feature Drag and drop files for on demand printing The end user can se...

Page 22: ...ROGRAF TX Series Online Training Course Table 14 imagePROGRAF TM Series Online Course Modules Course Name Course Code 2 Required Large Format Printer Core Technologies and Advanced Operations online training for new technicians only 19LFIPMP00O Yes imagePROGRAF iPF750 755 650 655 Online Training 09LFI75000O Yes imagePROGRAF TX Series Online Training 19IPFTX4300O Yes 2 Item Numbers and Part Numbers...

Page 23: ... policy dictates that only those technicians who have completed the training program and pass the final assessment exam are entitled to live phone based support through our TSC Technical Support Center Self service support software downloads knowledgebase articles support forums technical publications are available for technicians through Canon USA s e Support Center website Refer to the Technical...

Page 24: ... Training Program are listed in the table below Table 16 Service Materials Model Item Location imagePROGRAF TM 305 imagePROGRAF TM 300 imagePROGRAF TM 200 imagePROGRAF TM 305 MFP Z36 imagePROGRAF TM 300 MFP Z36 e Learning Training Program Conducted online Service Manual Downloadable from within Download Center on the e Support Center website Technical Reference Guide Parts Catalog ...

Page 25: ...tlet for service tools such as a laptop computer or vacuum that may be used when servicing or configuring the machine Use only dedicated and properly grounded outlets for the imagePROGRAF printer main unit It is also strongly suggested to use dedicated and properly grounded outlets for each optional accessory Do not use extension cords The ground connection serves to provide the internal electroni...

Page 26: ... 300 MFP Z36 63 5 8 1 616 mm 43 3 8 8 1 100 mm 8 51 3 4 1 315 mm 63 5 8 1 616 mm 35 9 887 mm 9 51 3 4 1315 mm imagePROGRAF TM 300 MFP L36ei 50 3 4 1 289 mm 35 9 887 mm 9 51 5 8 1 310 mm imagePROGRAF TM 200 MFP L24ei 38 5 8 982 mm 35 9 887 mm 9 51 5 8 1 310 mm Table 20 Weight Item Approximate Weight imagePROGRAF TM 305 with stand and stacker 10 135 lb 61 kg imagePROGRAF TM 300 with stand and stacke...

Page 27: ...left and right sides of the printer Make sure at least 11 8 300 mm is available above the printer The floor must be level with no bows and flat for the stabilization and support of the printer The weight of the printer is primarily supported by the wheels Table 21 imagePROGRAF TM 305 TM 300 Installation Space Requirements Item Width Depth Height imagePROGRAF TM 305 with printer stand and basket 66...

Page 28: ...on Space Requirements Item Height Width Depth imagePROGRAF TM 200 with printer stand and basket 53 6 1 360 mm 54 5 9 1 382 mm9 58 9 1 497 mm imagePROGRAF TM 200 Printer only 29 1 739 mm 54 5 1 382 mm 53 5 1 358 mm imagePROGRAF TM 200 MFP L24ei 63 4 1 610 mm 54 5 9 1 382 mm 9 58 9 1 536 mm 9 Including printer stand and basket in extended Position A ...

Page 29: ...ePROGRAF TM 305 MFP Z36 TM 300 MFP Z36 12 70 Minutes imagePROGRAF TM 300 MFP L36ei TM 200 MFP L24ei 13 90 Minutes E Transfer and Reinstallation There may be ink leakage or damage to the printer if it is moved after initial installation Refer to the User Manual for transit preparation printer packing and reinstallation instructions F Installation Service Support Tools Table 24 Installation Service ...

Page 30: ...hould carry specific solvents and oils for the cleaning and lubrication of key components of the machine For more information on the special tools solvents and oils see the imagePROGRAF TM 305 TM 300 TM 200 Service Manual Table 25 Special Tools Solvents and Oils List Description Rank Part Number 2 Remarks lint free paper Silbon paper A CK 0336 000 For cleaning Rubber gloves A QC1 5547 000 For clea...

Page 31: ... supplies usage data from up to 1 000 Canon printers Canon multifunction devices and third party devices utilizing the standard printer Management Information Base MIB The RDS Plug in transmits the collected data directly to the UGW database In addition the plug in can register devices to the UGW database The dealership can retrieve the meter reading and service alert data via the UGW Web Portal o...

Page 32: ...site reference the Tech Support Tab and then the SnapShot sub tab for more information about UGW SnapShot and to access to the tool 3 eService Cost Per Use Program The eService platform is available to Canon Service Authorized Dealers at no cost It provides the ability to remotely obtain service and usage information from imagePROGRAF devices This program offers a comprehensive dashboard that disp...

Page 33: ...ctancy of a consumable is determined including paper size and the amount of coverage per page Table 26 Consumables List Main Unit Consumables Item Item Number 2 130ml Ink Ink Tank PFI 120 MBK 2884C001AA Ink Tank PFI 120 BK 2885C001AA Ink Tank PFI 120 C 2886C001AA Ink Tank PFI 120 M 2887C001AA Ink Tank PFI 120 Y 2888C001AA 300ml Ink Ink Tank PFI 320 MBK 2889C001AA Ink Tank PFI 320 BK 2890C001AA Ink...

Page 34: ...Carriage unit CR1 QM4 6732 000 16 000 sheets Carriage unit CR2 QM4 6732 000 Timing slit strip film QC4 8815 000 Carriage unit CR3 QM4 6732 000 87 000 sheets Ink supply Ink tube unit CR4 QM4 5963 000 28 000 sheets Multi sensor Multi sensor unit CR5 QM4 5977 000 16 000 sheets Purge Purge unit PG1 QM4 6171 000 50 000 sheets PG2 PG3 Non ejection detection Head management sensor unit Hma1 QM4 6180 000 ...

Page 35: ...unit Hma1 QM4 6180 000 123 000 sheets Carriage motor DC motor MT1 QK1 5068 000 200 000 sheets LF encoder sensor Paper feed encoder unit LFS1 QM4 6205 000 25 000 sheets Film timing slit disk QD1 2702 000 Mist collection Exhaust mist duct unit Mi1 QM4 5995 000 30 000 sheets Waste ink Waste ink box unit HP Wia1 QM4 4241 000 25 000 sheets Waste ink box unit Center Wia5 QM4 4242 000 Platen fan unit Wia...

Page 36: ...List Recommended Spare Parts Description Part Number 2 Remarks Purge Unit QM4 6171 000 Common parts Carriage Unit QM4 6732 000 imagePROGRAF TM 305 TM 300 QM4 6733 000 imagePROGRAF TM 200 Main PCB Unit QM4 6713 000 imagePROGRAF TM 305 QM4 6714 000 imagePROGRAF TM 300 TM 200 Ink Tube Unit QM4 5963 000 imagePROGRAF TM 305 TM 300 QM4 5962 000 imagePROGRAF TM 200 Operation Panel Unit QM4 6165 000 Commo...

Page 37: ...per HG 145 g m2 Photo illustration Standard mode The frequency differs depending on the usage Maintenance cartridge Approximately 7 000 pages A1 Cutter 25 000 cuts 100 000 cuts for plain paper 2 000 cuts for self adhesive media in the cut mode other than user cut Table 31 Cleaning Interval Operation Method Interval Exterior Wipe with a damp cloth Once per month Inside the printer Platen ink tray f...

Page 38: ...imited Warranty is effective for a period of one 1 year after delivery to the original purchaser or for the period that the Head Lot Number of the Printhead as displayed in the Status Display of the Status Monitor Utility has a last character of a whichever period expires first For detailed warranty information please refer to the Canon imagePROGRAF Printhead Limited Warranty page 45 C Colortrac Z...

Page 39: ...F TM Series Service Guide imagePROGRAF TM Series Service Guide June 2021 Revision 4 Page 34 G IMAGEPRINT R E D Software ColorByte Software provides the warranty for the IMAGEPRINT R E D Software directly to the reseller ...

Page 40: ...installation service TM Series Printer Installation TM Series MFP Installation In this case the Dealer Authorized Servicer must not register the printer serial number in the ASCR system If you are service authorized for the imagePROGRAF TM Series but you choose not to provide support service You must buy the appropriate TM Series Installation Service B eCarePAK Extended Service Plan The TM Series ...

Page 41: ...F Program Guide details the process to register a device using the Authorized Servicer Dealer Customer Registration ASCR System C End User Warranty Post Warranty Support The compensation process for imagePROGRAF printers that require service while in warranty and post warranty period covered by an eCarePak is explained Notes The compensation process for the Colortrac Z36 scanning system is the sam...

Page 42: ...lt setting for the time to enter Sleep mode Approximately 300 seconds Operational Environment Temperature 59 86 F 15 to 30 C Humidity 10 80 No dew condensation Acoustic Noise Measured on ISO7779 standard Acoustic pressure Operation 44 dB A or less Plain paper line drawing standard mode Stand by 35 dB A or less Acoustic power Operation 6 0 bels or less Plain paper line drawing standard mode Detecto...

Page 43: ...ue Courier BoldOblique Maximum logical page size 18 m JPEG Supported Version JFIF1 02 Compression Basuc DCT discrete cosine transform Color Mode RGB GrayScale Color bit 24bit 8bit Pixel Less than 19 200 pixel both vertically and horizontally Not supported Full function of sampling Maximum logical page size 18 m Apple Air Print Supported Job control Language IVEC Status reply Language SNMP MIB Stan...

Page 44: ...argin 20 mm Left Right margin 3 mm Maximum paper length Roll paper Up to 59 18 m Varies based on the OS and application Cut sheet Up to 63 1 600 mm Varies based on the OS and application Borderless Printing Media Width Recommended 515 mm JIS B2 728 mm JIS B1 594mm ISO A1 841 mm ISO A0 10 14 17 24 36 515 mm JIS B2 594mm ISO A1 10 14 17 24 Printable 257 mm JIS B4 297 mm ISO A3 329 mm ISO A3 420mm IS...

Page 45: ...vironment Temp 10 35C Humidity 10 90 Imaging technology 2 SingleSensor Full width straight line CIS Colortrac patent Optical Resolution dpi Up to 1 200dpi Color depth and space 16 7 million color RGB 24 bit sRGB 256 level greyscale 8 bit Black White 1 bit Illumination Full width dual LED illumination 96 LEDs Scanner optics calibration Chemically hardened scratch resistant scan glass Document handl...

Page 46: ...AM 8GB DDR4 Display Multi touch 15 6 1366 x 768 3 x USB3 1 x USB2 1 x GbE rear Power button and 1 x USB3 Front System controller weight 3 2Kg 7lbs 1oz Gross weight is 4 4 kg System controller software SmartWorks MFP V6 System controller languages Chinese Traditional Chinese Simplified Czech Dutch English Finnish French German Italian Japanese Polish Portuguese Russian Spanish Swedish System contro...

Page 47: ... Width Up to 38 965 mm Up to 26 660 mm Maximum Scan Length Up to 109 2 768 mm Scan Accuracy 18 0 2 1 pixel Media Thickness Minimum Approximately 0 003 0 07 mm Maximum Approximately 0 020 0 50 mm Modes Scan to USB RGB Greyscale BW TIFF No ScanApp Lei Scan to USB RGB Greyscale BW JPG PDF M PDF ScanApp Lei available Scan to PC RGB Greyscale BW Tiff JPEG PDF TiffG4 M PDF Copy RGB Greyscale BW Copy Arc...

Page 48: ...rn Guide and the Paper Tray Folded Approximately 5 2 x 48 7 x 5 7 131 mm x 1 238 mm x 146 mm Approximately 5 2 x 36 8 x 5 7 131 mm x 935 mm x 146 mm Scan to Network Scan App Lei Scan App Lei Sets scan directory Minimum PC specifications Windows 7 8 10 32bit 100Mbs Ethernet Intel Celeron Core Duo Core 2 Duo or 2 8GHz Hyper Threading HT or AMD Dual Core processors 2GB RAM High speed 7 200 rpm Serial...

Page 49: ...N BY ANY PERSON FIRM OR CORPORATION WITH RESPECT TO THE PRODUCT SHALL BIND CANON OR ANY SERVICE PROVIDER NO WARRANTY IS GIVEN ON ANY USED PRODUCT THIS WARRANTY SHALL BE VOID AND OF NO FORCE AND EFFECT IF THE PRODUCT IS DAMAGED AS A RESULT OF A ABUSE NEGLECT MISHANDLING ALTERATION ELECTRIC CURRENT FLUCTUATION OR ACCIDENT B IMPROPER USE INCLUDING FAILURE TO FOLLOW OPERATING OR MAINTENANCE INSTRUCTIO...

Page 50: ...of a abuse neglect mishandling improper cleaning unauthorized repairs or alteration of the Printhead or a Product in which the Printhead is incorporated electric current fluctuation or accident b improperuse including failure to follow operating ormaintenance instructionsin orenvironmentalconditionsprescribed in Canon soperator smanual or other documentation c installation or repair by other than ...

Page 51: ...ng 17 Table 16 Service Materials 19 Table 17 Power and Plug Requirements 20 Table 18 Printer Main Unit Power Receptacle 20 Table 19 Dimensions 21 Table 20 Weight 21 Table 21 imagePROGRAF TM 305 TM 300 Installation Space Requirements 22 Table 22 imagePROGRAF TM 200 Installation Space Requirements 23 Table 23 Estimated Installation Times 24 Table 24 Installation Service Support Tools 24 Table 25 Spe...