Canon
imagePROGRAF TM-Series Service Guide
imagePROGRAF TM-Series Service Guide
June 2021
Revision 4
Page 26
I.
Remote Services
Remote Services are systems, tools and best practices that Canon USA
provides to dealers to help maximize efficiency, possibly prevent site visits or
help prepare for necessary visits.
For more information about Remote Services go to the Canon eSupport Center
Web site, reference the Tech Support Tab and then the Remote Services sub
tab.
1. imageWARE Remote
The imageWARE Remote service collects meter readings (area counter
data, duty counter data and service part counter data) and service alerts
(alarm, jam, and error codes) from Canon devices and third-party devices.
The imagePROGRAF TM-series printers, with the embedded Remote
Diagnostic System enabled, transmits meter readings and service alerts
directly to the UGW (Universal Gateway) database.
The optional Remote Diagnostic System
(RDS) Plug-in to the
imageWARE Enterprise Management Console retrieves meter readings
select service alerts and supplies usage data from up to 1,000 Canon
printers, Canon multifunction devices and third-party devices utilizing the
standard printer Management Information Base (MIB). The RDS Plug-in
transmits the collected data directly to the UGW database. In addition, the
plug-in can register devices to the UGW database.
The dealership can retrieve the meter reading and service alert data via
the UGW Web Portal or by using optional integration applications to
communicate the data to your dealership’s back-end device management
system.
imageWARE Remote provides the following labor cost reduction benefits:
•
Retrieve meter readings for billing, which reduces the need for an
on-site meter read or a phone call to the customer to read the meters.
•
Anticipate part requirements by monitoring the imagePROGRAF
TM-Series printer meter readings. Monitoring the printer status, the
service technician can anticipate when a part requires replacement and
have the part available during the next scheduled service visit.
14
The imageWARE Enterprise Management Console and Remote Diagnostic System Plug-in are available at no charge. For
more information, refer to the Technical Publication TP10 360 available from the
Summary of Contents for imagePROGRAF TM Series
Page 1: ...Canon Service Guide ...
