Canon
imagePROGRAF TM-Series Service Guide
imagePROGRAF TM-Series Service Guide
June 2021
Revision 4
Page 45
C.
Canon imagePROGRAF Printhead Limited Warranty
Canon U.S.A., Inc. and Canon Canada, Inc. (collectively "Canon") warrant the imagePROGRAF Printhead packaged with this Limited Warranty
(the "Printhead") to be free from defects in workmanship and materials under normal use and service, for a period of one-year after delivery to
the original purchaser of the Printhead, or for the period that the “Head Lot Number” of the Printhead, as displayed in the “Status Display” of the
Status Monitor utility accompanying the Product in which the Printhead is incorporated, has a last character of “a”
, whichever period expires
first. During the relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective Printhead with a
new or comparable rebuilt Printhead. Warranty replacement shall not extend the warranty period of the defective Printhead. Canon U.S.A., Inc.,
will only provide warranty coverage for those Printheads purchased in the United States. Canon Canada, Inc. will only provide warranty coverage
to those Printheads purchased in Canada. Under no circumstances will warranty coverage for Printheads purchased in the United States be
provided in Canada, and under no circumstances will warranty coverage for those Printheads purchased in Canada be provided in the United
States.
To arrange for warranty services by Canon please call:
If purchased and used in the United States:
•
1-800-423-2366, Monday through Friday
from 8:00 a.m. to 8:00 p.m., E.T.
If purchased and used in Canada:
•
1-800-OK-CANON, Monday through Friday
from 9:00 a.m. to 8:00 p.m., E.T.
If the Printhead malfunction is not covered by this Limited Warranty or the applicable warranty period has expired or has not been sufficiently
established by appropriate documentation, you will be required to replace the Printhead at your expense.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES
AND CONDITIONS REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, RELATING TO THE USE OR
PERFORMANCE OF THE PRINTHEAD. NO OTHER EXPRESS WARRANTY, CONDITION OR GUARANTY, EXCEPT AS MENTIONED ABOVE,
GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THE PRINTHEAD SHALL BIND CANON OR ANY SERVICE PROVIDER.
NO WARRANTY IS GIVEN ON ANY USED PRINTHEAD.
This warranty shall be void and of no force and effect if the Printhead is damaged as a result of (a) abuse, neglect, mishandling, improper cleaning,
unauthorized repairs or alteration of the Printhead, or a Product in which the Printhead is incorporated, electric current fluctuation, or accident, (b)
improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon's operator's manual
or other documentation, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's
service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Printhead or cause abnormally frequent
service calls or service problems. Nor does this warranty extend to any Printhead on which the original identification marks or serial numbers have
been defaced, removed, or altered.
NEITHER CANON NOR ANY SERVICE PROVIDER SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED
SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER), LOSS OF REVENUE OR PROFIT, FAILURE TO
REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA,
STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO
USE THE PRINTHEAD REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ANY SERVICE
PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ANY
SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRINTHEAD CAUSING THE ALLEGED DAMAGE.
WITHOUT LIMITING THE FOREGOING, THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS
AND PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE POSSESSION, USE, MISUSE, OR INABILITY TO USE THE
PRINTHEAD SOLD BY CANON NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY SERVICE PROVIDER. THIS
LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THE PRINTHEAD AND STATES SUCH
PURCHASER’S EXCLUSIVE REMEDY.
CONDITIONS OF WARRANTY
At Canon’s discretion, defective parts must be returned with all necessary documentation and will become the property of Canon.
THIS WARRANTY APPLIES TO PRINTHEADS PURCHASED AND USED ONLY IN THE ORIGINAL COUNTRY OF PURCHASE: U.S.A. AND
CANADA, AS APPLICABLE.
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Subject to the first paragraph of this Limited Warranty, any character other than “a” displayed as the last character of the Head
Lot Number signifies that warranty coverage has lapsed. Please see
http://www.usa.canon.com/imageprograf
for further
information.
Canon U.S.A., Inc. One Canon Park, Melville, New York 11747
Canon Canada, Inc. 6390 Dixie Road Mississauga, Ontario L5T 1P7 Canada
Summary of Contents for imagePROGRAF TM Series
Page 1: ...Canon Service Guide ...
