Canon imageRUNNER 2420, Trouble Error Codes List

Page 1: ...perature detected by main thermistor After the temperature detected by the main thermistor has reached the specified value it does not reach the specified value during initial rotation Check the conne...

Page 2: ...processor PCB Code Description Remedy E500 0001 Finisher communication error Data communication could not be performed normally It has been retried three times in vain Check the connectors of the fini...

Page 3: ...finisher controller PCB E540 0003 Standard tray shift motor or finisher controller PCB failure Standard tray HP sensor failure Standard tray clock sensor failure Standard tray shift motor load failur...

Page 4: ...al tray was operated for 300 ms Check the connector of the optional tray HP sensor Check the connector of the optional tray clock sensor Check the connector of the optional tray shift motor Replace th...

Page 5: ...the card reader has been detected since communication started after confirmation of normal connection to the card reader after power on A serial communication error has occurred The serial communicati...

Page 6: ...PCB Code Description Remedy E584 0001 Shutter drive motor or finisher controller PCB failure Shutter open detection sensor failure Shutter clutch failure The shutter open sensor did not turn on when...

Page 7: ...between controller and printer Cannot communicate with the printer at startup Check the connectors of the DC controller PCB and image processor PCB for normal connection Check the power supply of the...

Page 8: ...upply Reset the condition in service mode COPIER FUNCTION CLEAR ERR Replace the main thermistor Replace the DC controller PCB E001 0000 The temperature of the fixing assembly is abnormally high The re...

Page 9: ...c however the drive signal is absent 5 times in sequence Replace the main motor Replace the DC controller PCB E014 0001 The rotation of the fixing motor is faulty Detection is executed every 100 msec...

Page 10: ...ck the cable for an open circuit then turn the main power back on E064 0001 The voltage of the power supply is faulty high voltage error The value read from the EEPORM is outside a specific range Turn...

Page 11: ...ock switched over the scanner motor speed lock signal does not indicate a locked state 6 5 sec after a switchover is made from low to normal speed or 8 sec after a switchover is made from normal to lo...

Page 12: ...ed on the backup SRAM board Location bottom ROM Timing of Detection once when the boot ROM is started up 1 Check the presence absence of a backup SRAM PCB 2 Disconnect and then connect the backup SRAM...

Page 13: ...ault in the data stored in backup memory Turn off the main power Check the wiring of the DC controller PCB and the finisher controller and check the fuse of the 24 V power supply Thereafter turn the m...

Page 14: ...ven when the front alignment motor has been rotated for a specific period of time Replace the finisher controller PCB Replace the front alignment motor Check the front aligning plate drive mechanism C...

Page 15: ...rror Finisher S1 The stapler slide home position sensor does not go off within 1 0 sec when the stapler is shifted from home position Replace the finisher controller PCB Replace the stapler shift moto...

Page 16: ...ront alignment home position sensor E540 0002 Upper tray ascent descent motor error Finisher Q3 Q4 Upper tray ascent descent motor clock error Replace the No 1 tray shift motor Replace the finisher co...

Page 17: ...e finisher controller PCB E590 0001 Punch motor error The punching home position is not detected even when the puncher motor has been driven for 20 msec Check the punch motor Check the punch motor clo...

Page 18: ...g edge sensor Check the horizontal registration sensor Check the punch driver PCB Replace the finisher controller E592 0007 Paper trailing edge sensor registration sensor error Error in light receivin...

Page 19: ...shift mechanism E593 0002 Punch shift motor error The light receiving voltage home position sensor does not go on when light is not emitted Check the horizontal registration motor Check the horizontal...

Page 20: ...closed sensor Check the delivery cover sensor Replace the finisher controller Check the front cover switch Check the inlet cover sensor Check the front cover open closed sensor Check the delivery cov...

Page 21: ...motor has been driven for 1 sec Guide motor M3S guide home position sensor PI13S Check the guide motor Check the guide home position sensor Replace the finisher controller PCB Check the guide drive me...

Page 22: ...nisher controller PCB E5F6 0004 Saddle butting error The paper butting plate leading edge sensor does not go off when the paper butting plate motor has been driven for 80 msec Paper butting plate moto...

Page 23: ...he HDD does not become ready The HDD returns an error Detection while boot ROM is in session BARSAC startup mounting usrIde Timing of Detection once at startup E602 0002 There is an error on the hard...

Page 24: ...on that cannot be identified E604 0000 The image memory is faulty or is inadequate The memory size does not match the model Increase the memory E609 0008 There is an error on the HDD At startup the HD...

Page 25: ...iption Remedy E711 0001 There is an error in the IPC communication The occurrence of an error has been recorded in the error register of the IPC chip 4 times or more within 1 5 sec Check the cable E71...

Page 26: ...tion in service mode COPIER FUNCTION CLEAR ERR E719 0003 There is a coin vendor error While the unit price is being checked at startup an error occurs in the communication with the coin vendor Check t...

Page 27: ...the external controller open I F 4 Replace the main board E730 9005 There is a PDL software error There is a fault in the connector of the vide cable to the external controller 1 Turn on the power on...

Page 28: ...tup communication with the printer fails 1 Check the connector used to connect to the printer 2 Check the power supply of the printer to see if initialization takes place at startup 3 Replace the DC c...

Page 29: ...between the control board and the SDRAM Check the correct combination between board and SDRAM E805 There is a fan error Replace the fan Replace the DC controller E744 0003 There is an error in the la...

Page 30: ...30 0000 While the fan is at rest the lock signal has been detected for 5 sec While the fan is in operation the lock signal is not detected for 5 sec PCB...