imageRUNNER 5570/6570 Service Guide
N.
Saddle Finisher-T2 Consumables -------------------------------------------------------------------------------15
O.
Finisher-T1/Saddle Finisher-T2 Consumables --------------------------------------------------------------15
P.
Paper Deck-V1 Consumables -------------------------------------------------------------------------------------15
Q.
DADF-M1 Consumables --------------------------------------------------------------------------------------------15
R.
Periodic Replacement Parts---------------------------------------------------------------------------------------16
S.
Service Maintenance for Reader Unit --------------------------------------------------------------------------16
T.
End-User Maintenance ----------------------------------------------------------------------------------------------16
U.
Periodic Maintenance Items ---------------------------------------------------------------------------------------17
V.
Finisher-T1 and Saddle Finisher-T2 Periodic Maintenance Items ------------------------------------18
W.
ADF Periodic Maintenance Items --------------------------------------------------------------------------------18
VI.
Service Policy -----------------------------------------------------------------------------------------------19
A.
Dealer Technical Support ------------------------------------------------------------------------------------------19
1.
Canon USA/Dealer Support---------------------------------------------------------------------------------------19
2.
Canon USA Technical Support Center -------------------------------------------------------------------------20
3.
Internet Support ------------------------------------------------------------------------------------------------------21
B.
Call Escalation Procedure -----------------------------------------------------------------------------------------22
C.
Recommended Monthly Print/Copy Volume -----------------------------------------------------------------23
D.
Warranty Conditions -------------------------------------------------------------------------------------------------23
1.
End-User Warranty Conditions-----------------------------------------------------------------------------------23
2.
Warranty Administration Reduction Program (WARP) -----------------------------------------------------23
3.
Parts Support Program---------------------------------------------------------------------------------------------24
VII.
Technical Training -----------------------------------------------------------------------------------------25
A.
Overview -----------------------------------------------------------------------------------------------------------------25
B.
Certification-------------------------------------------------------------------------------------------------------------25
C.
Who Should Attend --------------------------------------------------------------------------------------------------25
D.
Training Facilities -----------------------------------------------------------------------------------------------------26
E.
Prerequisites -----------------------------------------------------------------------------------------------------------26
1.
Online-------------------------------------------------------------------------------------------------------------------26
2.
Classroom -------------------------------------------------------------------------------------------------------------26
F.
What You Will Learn -------------------------------------------------------------------------------------------------26
G.
Course Highlights ----------------------------------------------------------------------------------------------------27
H.
Student Feedback and Course Follow-up --------------------------------------------------------------------27
I.
Course Equipment----------------------------------------------------------------------------------------------------27
J.
Materials -----------------------------------------------------------------------------------------------------------------28
VIII.
Service Requirements ------------------------------------------------------------------------------------29
A.
Authorization Policy -------------------------------------------------------------------------------------------------29
B.
Service Recommendation------------------------------------------------------------------------------------------30
imageRUNNER 5570/6570 Service Guide
Rev. 0
April 2005 Page iv
